Student welfare

At Language in Action, we know that parents trust us not only with providing the best English Language study experience, but also with their children’s safety and wellbeing. This is why we take extra care to ensure the best measures are in place to support and safeguard our students.

Welfare officers

First aid trained staff

Residential supervision

Everyone is welcome

Support you can rely on

Welfare Officers

Each centre has a Welfare Officer who is trained at Safeguarding Level 3. This officer is responsible for your well-being.

Staff training and support

All staff members receive Basic Safeguarding and Prevent training. They are here to care for you and are encouraged to be approachable, understanding, and aware.

First aid availability

Each centre has at least one staff member trained in first aid.

Support for new experiences

We understand that this might be a new and unfamiliar experience for you. We offer advice, comfort, and support if you are experiencing homesickness, culture shock, or just need someone to talk to.

Travel arrangements

When accommodation and the teaching centre are in separate buildings, students are always accompanied between them by a responsible adult, either a Group Leader or Language in Action staff, in line with supervision ratios.

Residential supervision

All residential accommodation is supervised by trained staff 24/7, with active daytime and evening supervision, and an on-duty staff member available overnight for emergencies. At least one trained adult is always on site and contactable, and students receive overnight staff contact details on arrival. Our staff will accompany you during all excursions and journeys.

Emergency contact information

When you arrive, you will receive an emergency contact card with all necessary contact details and our 24-hour emergency number. We also provide a comprehensive agency welcome pack, which includes key contact information, escalation procedure, excursion information, and more.

Everyone is welcome

We believe that every student deserves respect, freedom from discrimination, and protection from abuse, regardless of age, gender, disability, ethnicity, religious beliefs, or sexual identity.

Our learning approach

At Language in Action, we know that the best language learning happens outside of the classroom. We focus on real-life experiences and interaction to help students practice their English while having fun.