سياسة الخصوصية

Language in Action is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use and protect personal information when you visit our website: languageinactionltd.co.uk

1. من نحن

Language in Action provides English language summer programmes for young learners in the United Kingdom. The website and programmes are operated by Malvern House International Limited, trading as Language in Action, a company registered in England and Wales (company number 03848072), part of the Malvern International plc group.

Operational address: Language in Action, 200 Pentonville Road, London, N1 9JP, United Kingdom. Phone: +44 (0)20 7520 0470. Registered office: 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT.

Malvern House International Limited acts as the data controller for personal data collected through this website.

For all privacy enquiries, requests and complaints, please contact the Group Data Protection Officer at gdpr@malvernplc.com. For Language in Action programme matters you may also contact the Head of Department, Mr Adam Ennis, at adam.ennis@malvernplc.com.

2. ما هي البيانات الشخصية التي نجمعها

المعلومات التي تقدمها مباشرة

عندما ترسل استفسارًا أو تملأ نموذجًا على موقعنا الإلكتروني، قد نجمع ما يلي:

• الاسم
• عنوان البريد الإلكتروني
• Phone number
• Country of residence
• Student age
• Programme interest
• Any additional information you provide in enquiry forms

المعلومات المجمعة تلقائياً

عندما تزور موقعنا الإلكتروني، قد نجمع تلقائيًا معلومات تقنية معينة، بما في ذلك:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral sources

This information helps us improve our website and understand how visitors interact with our content. Some of this information is collected through cookies and similar technologies: please see our Cookie Policy for details and for how to manage your preferences.

3. Children

Our programmes are for students under the age of 18, but our services are booked and contracted by adults: parents, legal guardians or authorised agents. This website is not directed at children, we do not knowingly collect personal data directly from children through it, and we never seek marketing consent from anyone under 18. Personal data about students that is collected during enrolment and programme delivery, including health and welfare information, is handled in accordance with the Malvern International GDPR Data Protection Policy and the LiA Student Data Protection Supplement.

4. How We Use Your Data

نستخدم البيانات الشخصية للأغراض التالية:

• Responding to enquiries about our programmes
• Providing information about programmes and applications
• Processing bookings and programme registrations
• Sending marketing communications where consent has been given
• Improving website functionality and user experience
• Monitoring website analytics and performance
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

بموجب اللائحة العامة لحماية البيانات في المملكة المتحدة وقانون حماية البيانات لعام 2018، نعتمد على الأسس القانونية التالية:

• Consent: where you choose to receive marketing communications.
• Legitimate interests: to respond to enquiries, improve our website and promote educational programmes offered by Malvern International.
• Contractual necessity: where processing is necessary to manage programme bookings or services.
• Legal obligation: where we are required to comply with applicable laws.

6. Marketing Communications

If you consent to marketing communications, we may send you information about Language in Action programmes, other educational programmes offered by Malvern International, and relevant events, webinars or opportunities.

You can unsubscribe at any time by clicking the unsubscribe link in marketing emails or by contacting gdpr@malvernplc.com.

7. Sharing Your Data

قد نشارك بياناتك مع أطراف ثالثة موثوق بها عند الضرورة، بما في ذلك:

• Admissions and recruitment teams within Malvern International
• Partner universities involved in delivering the programme
• CRM and marketing platform providers
• Website hosting providers
• Analytics and advertising platforms

All third parties process data in accordance with applicable data protection regulations. We do not sell personal data.

8. International Data Transfers

As Language in Action recruits students from around the world, personal data may be transferred outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions and secure data processing agreements.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. This may include retaining data to respond to enquiries, manage applications and programme participation, and comply with legal obligations. Marketing data will be retained until consent is withdrawn or the individual unsubscribes.

10. Your Rights

بموجب قانون حماية البيانات لديك الحق في:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent for marketing communications

To exercise any of these rights please contact the Group Data Protection Officer at gdpr@malvernplc.com. Requests are answered within one month as required by law. Where a request concerns a student under 18, we will verify the identity and authority of the requester before responding.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

11. Security

ننفذ التدابير التقنية والتنظيمية المناسبة لحماية البيانات الشخصية من الوصول غير المصرح به أو إساءة الاستخدام أو الإفصاح.

12. Third-Party Links

Our website may contain links to external websites such as universities, partners or other organisations. We are not responsible for the privacy practices or content of these websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be published on this page.