{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-07-17T00:06:50","modified_gmt":"2026-07-17T00:06:50","slug":"%e5%ad%b8%e7%94%9f%e7%94%b3%e8%a8%b4%e6%94%bf%e7%ad%96%e8%88%87%e7%a8%8b%e5%ba%8f","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/zh_tw\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u5b78\u751f\u7533\u8a34\u653f\u7b56\u8207\u7a0b\u5e8f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"45237\" class=\"elementor elementor-45237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684aed79 body-header-small e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"684aed79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b7a4b55 e-con-full e-flex translate-yes e-con e-child\" data-id=\"7b7a4b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116fc076 sub-heading elementor-widget elementor-widget-heading\" data-id=\"116fc076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u653f\u7b56<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67bddda1 e-con-full e-flex translate-yes e-con e-child\" data-id=\"67bddda1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47688726 elementor-widget elementor-widget-heading\" data-id=\"47688726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u5b78\u751f\u7533\u8a34\u653f\u7b56\u8207\u7a0b\u5e8f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bde73 elementor-widget elementor-widget-text-editor\" data-id=\"72bde73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>\u6700\u5f8c\u66f4\u65b0\u65e5\u671f 2026\/05\/15<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31f7aa45 body-text-1col e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"31f7aa45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b494ac4 section-style-default elementor-widget elementor-widget-Section settings\" data-id=\"b494ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56325558 e-con-full e-flex translate-yes e-con e-child\" data-id=\"56325558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-465bf551 elementor-widget elementor-widget-text-editor\" data-id=\"465bf551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table width=\"650\"><tbody><tr><td width=\"158\"><p><strong>\u90e8\u9580<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u884c\u52d5\u4e2d\u7684\u8a9e\u8a00\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u5be6\u65bd\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u800c<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u653f\u7b56\u7684\u6b63\u5f0f\u540d\u7a31<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u5b78\u751f\u6295\u8a34\u653f\u7b56\u8207\u7a0b\u5e8f (v2.0)<\/p><\/td><td width=\"217\"><p><strong>\u6700\u5f8c\u5be9\u95b1\/\u66f4\u65b0\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u800c<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u4fdd\u55ae\u6301\u6709\u4eba<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>Adam Ennis (\u9752\u5e74\u90e8\u4e3b\u7ba1)\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u6279\u51c6\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u800c<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u653f\u7b56\u6838\u51c6\u4eba<\/strong><\/p><\/td><td width=\"174\"><p>Emiliano Sallustri (\u57f7\u884c\u8463\u4e8b ELT \u2013 \u6307\u5b9a\u5b89\u5168\u8ca0\u8cac\u4eba)\u00a0<\/p><\/td><td><p><strong>\u4e0b\u6b21\u5be9\u67e5 <\/strong><\/p><\/td><td><p>15<sup>\u800c<\/sup> 2027\u5e745\u6708<\/p><\/td><\/tr><\/tbody><\/table><p><strong>\u5b78\u751f\u7533\u8a34\u653f\u7b56\u8207\u7a0b\u5e8f<\/strong><\/p><ol><li><strong> \u76ee\u7684\u8207\u7bc4\u570d<\/strong><\/li><\/ol><p>\u672c\u6587\u4ef6\u8f09\u660e Language in Action (LIA) \u7684\u5b78\u751f\u6295\u8a34\u653f\u7b56\u8207\u7a0b\u5e8f\u3002.<\/p><p>\u8a72\u7a0b\u5e8f\u7684\u7bc4\u570d\u50c5\u9650\u65bc\u8207\u5b78\u751f\u5728 LIA \u7684\u9ad4\u9a57\u6709\u95dc\u7684\u6295\u8a34\uff0c\u5305\u62ec\u6240\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u8a2d\u65bd\u3002<\/p><p>\u672c\u653f\u7b56\u9069\u7528\u65bc\u6240\u6709\u5831\u540d\u53c3\u52a0\u300c\u8a9e\u8a00\u884c\u52d5\u300d\u8ab2\u7a0b\u7684\u5b78\u751f\u3002\u82e5\u5b78\u751f\u672a\u6eff 18 \u6b72\uff0c\u672c\u7a0b\u5e8f\u4e2d\u63d0\u53ca\u5b78\u751f\u6b0a\u5229\u53ca\u53c3\u8207\u7684\u5167\u5bb9\uff0c\u4ea6\u5c07\u9069\u7528\u65bc\u5176\u5bb6\u9577\u3001\u6cd5\u5b9a\u76e3\u8b77\u4eba\u6216\u96a8\u884c\u9818\u968a\uff08\u8996\u60c5\u6cc1\u800c\u5b9a\uff09\u3002.<\/p><ol start=\"2\"><li><strong> \u539f\u5247<\/strong><\/li><\/ol><p>2.1. \u5b78\u751f\u53ef\u81ea\u7531\u5411\u4efb\u4f55\u4eba\u5c0b\u6c42\u95dc\u65bc\u6295\u8a34\u7684\u8cc7\u8a0a\u3001\u5efa\u8b70\u53ca\u5354\u52a9\u3002\u5b78\u751f\u5728\u4efb\u4f55\u968e\u6bb5\u5747\u6709\u6b0a\u7531\u5176\u5e0c\u671b\u7684\u4efb\u4f55\u4eba\u966a\u540c\u6216\u4ee3\u8868\uff0c\u4ee3\u70ba\u767c\u8a00\u3002.<\/p><p>2.2. LIA \u6b61\u8fce\u5b78\u751f\u5c0d\u5b78\u6821\u5982\u4f55\u63d0\u9ad8\u6548\u7387\u548c\/\u6216\u6539\u5584\u670d\u52d9\u63d0\u51fa\u610f\u898b\u8207\u5efa\u8b70\u3002\u9f13\u52f5\u5b78\u751f\u63d0\u4f9b\u5efa\u8b70\u3002.<\/p><p>2.3. \u672c\u6821\u627f\u8a8d\uff0c\u5b78\u751f\u5076\u723e\u53ef\u80fd\u5c0d\u5176\u5f9e\u6559\u8077\u54e1\u5de5\u90a3\u88e1\u7372\u5f97\u7684\u8a2d\u65bd\u6216\u670d\u52d9\u6709\u6028\u8a00\u3002.<\/p><p>2.4. \u9019\u4e9b\u7a0b\u5e8f\u65e8\u5728\u63d0\u4f9b\u4e00\u7a2e\u7c21\u55ae\u6613\u61c2\u7684\u65b9\u5f0f\uff0c\u8b93\u5b78\u751f\u53ef\u4ee5\u5411\u76f8\u95dc\u4eba\u54e1\u63d0\u51fa\u8a55\u8ad6\u3001\u5efa\u8b70\u548c\u7533\u8a34\u3002.<\/p><p>2.5. \u5b78\u6821\u5c07\u78ba\u4fdd\u4efb\u4f55\u5c31\u5b78\u751f\u63d0\u51fa\u7684\u610f\u898b\u3001\u5efa\u8b70\u6216\u6295\u8a34\u6240\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u8b77\u7406\uff0c\u4e0d\u6703\u56e0\u63a1\u53d6\u7684\u884c\u52d5\u800c\u53d7\u5230\u4efb\u4f55\u640d\u5bb3\uff0c\u4f46\u5b78\u6821\u9810\u671f\u5b78\u751f\u4e0d\u6703\u4f5c\u51fa\u7121\u804a\u6216\u7169\u64fe\u7684\u6295\u8a34\u3002.<\/p><p>2.6. \u5b78\u6821\u5c07\u76e1\u53ef\u80fd\u5c0d\u610f\u898b\u3001\u5efa\u8b70\u548c\u6295\u8a34\u4fdd\u5bc6\u3002\u4f46\u662f\uff0c\u670d\u52d9\u63d0\u4f9b\u8005\u61c9\u5728\u901a\u5e38\u60c5\u6cc1\u4e0b\u88ab\u544a\u77e5\u5df2\u6536\u5230\u6295\u8a34\u4e26\u6b63\u5728\u8abf\u67e5\u4e2d\u3002.<\/p><p>2.7. \u4e0a\u6587\u7d55\u4e0d\u640d\u5bb3\u73fe\u6709\u7684\u8655\u7406\u54e1\u5de5\u7d00\u5f8b\u4e8b\u5b9c\u7684\u7a0b\u5e8f\u3002.<\/p><p>2.8. \u672c\u6821\u7dad\u8b77\u4e00\u4efd\u6295\u8a34\u767b\u8a18\u518a\uff08\u4ee5\u4e2d\u5fc3\u70ba\u55ae\u4f4d\u7684\u6295\u8a34\u8a66\u7b97\u8868 \u2013 \u6295\u8a34\u8a18\u9304\uff09\uff0c\u8a18\u9304\u6240\u6709\u6b63\u5f0f\u6295\u8a34\uff0c\u5305\u62ec\u6536\u4ef6\u65e5\u671f\u3001\u6295\u8a34\u6027\u8cea\u3001\u8655\u7406\u7d50\u679c\u4ee5\u53ca\u6240\u63a1\u53d6\u7684\u4efb\u4f55\u7cfe\u6b63\u63aa\u65bd\u3002.<\/p><ol start=\"3\"><li><strong> \u6295\u8a34\u7a0b\u5e8f<\/strong><\/li><\/ol><p><strong>3.0. \u4fdd\u969c\u8207\u798f\u5229\u6295\u8a34<\/strong><\/p><p>\u82e5\u6295\u8a34\u6d89\u53ca\u5b78\u751f\u7684\u798f\u7949\u3001\u798f\u5229\u6216\u5b89\u5168\uff0c\u5247\u672c\u7a0b\u5e8f\u4e0d\u9069\u7528\u3002\u6b64\u985e\u4e8b\u9805\u5fc5\u9808\u7acb\u5373\u5831\u544a\u7d66\u6307\u5b9a\u7684\u4fdd\u969c\u4e3b\u7ba1\uff08DSL\uff09\uff0c\u4e26\u6309\u7167\u96c6\u5718\u4fdd\u969c\u8207\u9632\u7bc4\u653f\u7b56\u53ca LiA \u9644\u52a0\u689d\u6b3e\u8655\u7406\u3002\u6307\u5b9a\u4fdd\u969c\u4e3b\u7ba1\u8ca0\u8cac\u6c7a\u5b9a\u9069\u7576\u7684\u884c\u52d5\u65b9\u6848\uff0c\u5176\u4e2d\u53ef\u80fd\u5305\u62ec\u8f49\u4ecb\u4e3b\u7ba1\u6a5f\u95dc\u3002\u7b2c 3.1 \u548c 3.2 \u7bc0\u6240\u8ff0\u7684\u6642\u9650\u4e0d\u9069\u7528\u65bc\u4fdd\u969c\u95dc\u6ce8\u4e8b\u9805\u3002.<\/p><p><strong>3.1. \u975e\u6b63\u5f0f\u968e\u6bb5<\/strong><\/p><p>\u5e0c\u671b\u5927\u591a\u6578\u554f\u984c\u548c\u7591\u616e\u80fd\u900f\u904e\u8207\u76f8\u95dc\u5de5\u4f5c\u4eba\u54e1\u7684\u5c0d\u8a71\uff0c\u8fc5\u901f\u4e14\u975e\u6b63\u5f0f\u5730\u89e3\u6c7a\u3002\u5982\u679c\u67d0\u4f4d\u5de5\u4f5c\u4eba\u54e1\u7121\u6cd5\u63d0\u4f9b\u5354\u52a9\uff0c\u4ed6\u5011\u6703\u5c07\u5b78\u751f\u8f49\u4ecb\u7d66\u8ca0\u8cac\u4eba\u3002\u4f5c\u70ba\u7b2c\u4e00\u6b65\uff0c\u9f13\u52f5\u5b78\u751f\u76f4\u63a5\u8207\u4ee5\u4e0b\u4eba\u54e1\u6e9d\u901a\uff1a<\/p><ul><li>\u8ab2\u7a0b\u3001\u8003\u8a66\u548c\u7d1a\u5225\uff1a\u6559\u5e2b \/ \u6559\u52d9\u4e3b\u4efb \/ \u5b78\u8853\u4e3b\u7ba1<\/li><li>\u6d3b\u52d5\u3001\u904a\u89bd\u53ca\u81ea\u7531\u6642\u9593\u8a08\u5283\uff1a\u5c0e\u904a\uff0f\u65c5\u904a\u7d71\u7c4c\uff0f\u4e2d\u5fc3\u7d93\u7406<\/li><li>\u798f\u5229\u3001\u4f4f\u5bbf\u548c\u9910\u98f2\uff1a\u6821\u5340\u9818\u5c0e \/ \u6821\u5340\u5354\u8abf\u54e1 \/ \u4e2d\u5fc3\u7d93\u7406<\/li><li>\u5176\u4ed6\u4e00\u822c\u554f\u984c\u6216\u67e5\u8a62\uff1a\u798f\u5229\u4e3b\u4efb\uff0f\u4e2d\u5fc3\u4e3b\u4efb<\/li><\/ul><p>\u5982\u679c\u975e\u6b63\u5f0f\u7684\u7b54\u8986\u672a\u80fd\u4ee4\u4eba\u6eff\u610f\uff0c\u5b78\u751f\u6709\u6b0a\u555f\u52d5\u6b63\u5f0f\u6295\u8a34\u7a0b\u5e8f\u3002\u975e\u6b63\u5f0f\u968e\u6bb5\u61c9\u5728\u63d0\u51fa\u6295\u8a34\u5f8c 24 \u5c0f\u6642\u5167\u7d50\u675f\u3002\u82e5\u5728\u6b64\u671f\u9650\u5167\u672a\u80fd\u9054\u6210\u4efb\u4f55\u5171\u8b58\uff0c\u5b78\u751f\u53ef\u76f4\u63a5\u9032\u5165\u5b78\u6821\u7684\u6b63\u5f0f\u968e\u6bb5\u3002\u82e5\u5b78\u751f\u672a\u6eff 18 \u6b72\uff0c\u5176\u5bb6\u9577\u3001\u76e3\u8b77\u4eba\u6216\u5718\u9ad4\u9818\u968a\u5c07\u6703\u7372\u6089\u4efb\u4f55\u63d0\u51fa\u7684\u975e\u6b63\u5f0f\u6295\u8a34\uff0c\u4e26\u5728\u6574\u500b\u904e\u7a0b\u4e2d\u96a8\u6642\u7372\u77e5\u6700\u65b0\u9032\u5c55\u3002.<\/p><p><strong>3.2. \u5b78\u6821\u968e\u6bb5\uff08\u6b63\u5f0f\u6295\u8a34\uff09<\/strong><\/p><p>\u82e5\u5b78\u751f\u5e0c\u671b\u4f9d\u7167\u672c\u7a0b\u5e8f\u63d0\u51fa\u6b63\u5f0f\u6295\u8a34\uff0c\u5fc5\u9808\u5411\u4e2d\u5fc3\u7d93\u7406\u63d0\u51fa\uff0c\u4e2d\u5fc3\u7d93\u7406\u5c07\u6703\u63d0\u4f9b\u4e00\u4efd\u6295\u8a34\u8868\u683c\uff08\u898b\u7368\u7acb\u7684\u9644\u9304 B \u6587\u4ef6\uff09\u3002.<\/p><p>\u6d89\u53ca\u4e2d\u5fc3\u7d93\u7406\u7684\u66f8\u9762\u6295\u8a34\u61c9\u76f4\u63a5\u901a\u904e\u96fb\u5b50\u90f5\u4ef6\u767c\u9001\u81f3\u8a9e\u8a00\u5728\u884c\u52d5\u7e3d\u8fa6\u4e8b\u8655\uff0c\u6216\u586b\u5beb\u8a9e\u8a00\u5728\u884c\u52d5\u6295\u8a34\u8868\u683c\uff0c\u8868\u683c\u53ef\u5728\u4e2d\u5fc3\u7d22\u53d6\u3002<\/p><p>\u4e2d\u5fc3\u7d93\u7406\u901a\u5e38\u6703\u5728 48 \u5c0f\u6642\u5167\u89aa\u81ea\u56de\u8986\u5b78\u751f\u3002\u5982\u679c\u4e2d\u5fc3\u7d93\u7406\u8a8d\u70ba\u6295\u8a34\u9700\u8981\u9032\u4e00\u6b65\u8abf\u67e5\uff0c\u4ed6\u5011\u6703\u5411\u5b78\u751f\uff08\u6216\u5176\u5bb6\u9577\/\u76e3\u8b77\u4eba\u3001\u6216\u5176\u4ee3\u7406\u4eba\uff09\u89e3\u91cb\u6295\u8a34\u5c07\u5982\u4f55\u8655\u7406\u3002\u6295\u8a34\u5c07\u88ab\u5168\u9762\u8abf\u67e5\uff0c\u800c\u5b78\u751f\u901a\u5e38\u6703\u5728 3 \u500b\u5de5\u4f5c\u5929\u5167\u6536\u5230\u56de\u8986\u3002.<\/p><p>\u5018\u82e5\u5b78\u751f\u5c0d\u6536\u5230\u7684\u56de\u8986\u611f\u5230\u6eff\u610f\uff0c\u4e14\u4e0d\u9858\u9032\u4e00\u6b65\u7533\u8a34\uff0c\u90a3\u9ebc\u6295\u8a34\u6240\u7372\u5f97\u7684\u8cc7\u8a0a\u5c07\u7528\u65bc\u6539\u5584\u5b78\u6821\u63d0\u4f9b\u7684\u670d\u52d9\uff0c\u4e26\u8a18\u9304\u5728\u6295\u8a34\u7d00\u9304\u7c3f\u4e2d\u3002.<\/p><p><strong>3.3.\u4e0a\u8a34<\/strong><\/p><p>\u82e5\u6295\u8a34\u5728\u4e09\u500b\u5de5\u4f5c\u65e5\u5167\u672a\u80fd\u89e3\u6c7a\uff0c\u6216\u5b78\u751f\u5c0d\u8655\u7406\u7d50\u679c\u611f\u5230\u4e0d\u6eff\u610f\uff0c\u61c9\u5c07\u6295\u8a34\u63d0\u4ea4\u81f3 Language in Action \u7e3d\u90e8\u3002.<\/p><p>\u7e3d\u516c\u53f8\u5c07\u6703\u8abf\u67e5\u8a72\u6295\u8a34\uff0c\u5b78\u751f\u901a\u5e38\u6703\u5728\u4e09\u500b\u5de5\u4f5c\u65e5\u5167\u6536\u5230\u56de\u8986\u3002.<\/p><p>\u5982\u679c\u5b78\u751f\u5c0d\u7b54\u8986\u4e0d\u6eff\u610f\uff0c\u5247\u7531\u7ba1\u7406\u7e3d\u76e3\uff08ELT\uff09\u53ec\u96c6\u7533\u8a34\u59d4\u54e1\u6703\u6703\u8b70\u3002\u6703\u8b70\u524d\uff0c\u5c07\u544a\u77e5\u5b78\u751f\u5176\u6709\u6b0a\u5728\u807d\u8b49\u6703\u4e0a\u63a5\u53d7\u4ee3\u7406\u3002.<\/p><p>\u82e5\u5b78\u751f\u672a\u6eff 18 \u6b72\uff0c\u5fc5\u9808\u901a\u77e5\u5176\u5bb6\u9577\u6216\u6cd5\u5b9a\u76e3\u8b77\u4eba\u6709\u95dc\u7533\u8a34\u4e8b\u5b9c\uff0c\u4e26\u7d66\u4e88\u53c3\u8207\u8a72\u904e\u7a0b\u6216\u51fa\u5e2d\u4efb\u4f55\u807d\u8b49\u6703\u7684\u6a5f\u6703\u3002.<\/p><p><strong>3.3.1. \u6295\u8a34\u59d4\u54e1\u6703\u7684\u7d44\u6210\u5206\u5b50<\/strong><\/p><ul><li>\u9ad8\u7d1a\u7ba1\u7406\u5718\u968a\u6210\u54e1\uff1a\u7e3d\u7d93\u7406\uff08ELT\uff09\u3001\u5c11\u5e74\u90e8\u4e3b\u7ba1\u3001\u9ad8\u7d1a\u71df\u904b\u7d93\u7406\u3001\u5b78\u8853\u90e8\u4e3b\u7ba1\uff0c\u6216\u4eba\u529b\u8cc7\u6e90\u696d\u52d9\u5925\u4f34\uff08\u8996\u60c5\u6cc1\u800c\u5b9a\uff09\u3002<\/li><li>\u4e00\u540d\u5b78\u751f\u4ee3\u8868<\/li><li>\u4e00\u4f4d\u6559\u5e2b<\/li><li>\u5b78\u751f\u672a\u6eff\u5341\u516b\u6b72\u8005\uff1a\u4e00\u4f4d\u5bb6\u9577\u3001\u76e3\u8b77\u4eba\u6216\u5718\u9ad4\u9818\u968a\u4ee3\u8868\uff08\u7121\u6295\u7968\u6b0a\uff0c\u5728\u5834\u652f\u6301\u5b78\u751f\uff09<\/li><\/ul><p><strong>3.3.2. \u7533\u8a34\u6b0a\u8cac\u7bc4\u570d<\/strong><\/p><ul><li>\u8003\u616e\u5b78\u751f\u91dd\u5c0d\u5b78\u6821\u9ad4\u9a57\u7684\u7533\u8a34\uff0c\u5305\u62ec\u5b78\u6821\u6216\u4efb\u4f55\u652f\u63f4\u90e8\u9580\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u8a2d\u65bd\u3002.<\/li><li>\u5728\u9069\u7576\u60c5\u6cc1\u4e0b\uff0c\u5411\u8463\u4e8b\u6703\u548c\u5b78\u751f\u4ee3\u8868\u5831\u544a\u5176\u6c7a\u5b9a\u3002<\/li><\/ul><p><strong>3.4. \u6700\u5f8c\u4e0a\u8a34<\/strong><\/p><p>\u5982\u679c\u5b78\u751f\u5c0d\u7533\u8a34\u968e\u6bb5\u7684\u7d50\u679c\u4e0d\u6eff\u610f\uff0c\u9f13\u52f5\u4ed6\u5011\u806f\u7e6b\uff1a<\/p><ul><li>\u82f1\u570b\u6587\u5316\u5354\u6703\uff1aBritish Council Customer Service UK, Bridgewater House, 58 Whitworth Street, Manchester, M1 6BB<\/li><li>\u4e2d\u6587\u7e41\u9ad4\uff1a\u6295\u8a34\u53ef\u900f\u904e\u8f09\u65bc www.englishuk.com \u7684 English UK \u5b78\u751f\u6295\u8a34\u7a0b\u5e8f\u63d0\u51fa\u3002<\/li><\/ul><ol start=\"4\"><li><strong> \u6578\u64da\u4fdd\u8b77\u548c\u6a5f\u5bc6\u6027<\/strong><\/li><\/ol><p>4.1. \u6240\u6709\u8207\u6295\u8a34\u76f8\u95dc\u800c\u6536\u96c6\u53ca\u8655\u7406\u7684\u500b\u4eba\u8cc7\u6599\uff08\u5305\u62ec\u6295\u8a34\u4eba\u7684\u8eab\u4efd\u3001\u6295\u8a34\u8a73\u60c5\u3001\u8b49\u4eba\u9673\u8ff0\u53ca\u7d50\u679c\uff09\u5747\u9808\u6839\u64da\u82f1\u570b\u901a\u7528\u6578\u64da\u4fdd\u8b77\u689d\u4f8b\uff08UK GDPR\uff09\u53ca\u300a2018\u5e74\u6578\u64da\u4fdd\u8b77\u6cd5\u300b\u8655\u7406\u3002.<\/p><p>4.2. \u8207\u6295\u8a34\u76f8\u95dc\u7684\u500b\u4eba\u8cc7\u6599\u5c07\u4fdd\u7559\u4e09\u5e74 (3) \u5e74\uff0c\u81ea\u89e3\u6c7a\u4e4b\u65e5\u8d77\u8a08\uff0c\u4e4b\u5f8c\u5c07\u88ab\u5b89\u5168\u92b7\u6bc0\u3002\u8207\u4fdd\u969c\u4e8b\u5b9c\u6709\u95dc\u7684\u8a18\u9304\u9808\u9075\u5b88\u53e6\u884c\u898f\u5b9a\u7684\u4fdd\u7559\u8981\u6c42\u3002.<\/p><p>4.3. \u7533\u8a34\u8a18\u9304\u7684\u5b58\u53d6\u5c07\u50c5\u9650\u65bc\u76f4\u63a5\u53c3\u8207\u7533\u8a34\u8abf\u67e5\u53ca\u89e3\u6c7a\u7684\u4eba\u54e1\uff0c\u4ee5\u53ca\u7d93\u6388\u6b0a\u7684\u8cc7\u6df1\u7ba1\u7406\u5c64\u53ca\u8a8d\u8b49\u6a5f\u69cb\uff0c\u4e26\u9700\u6839\u64da\u300c\u9700\u8981\u77e5\u6089\u300d\u539f\u5247\u3002.<\/p><p>4.4. \u5b78\u751f\uff08\u4ee5\u53ca\u9069\u7528\u7684\u60c5\u6cc1\u4e0b\u7684\u5176\u5bb6\u9577\u6216\u76e3\u8b77\u4eba\uff09\u6709\u6b0a\u900f\u904e\u5411\u5b78\u6821\u63d0\u4ea4\u500b\u4eba\u8cc7\u6599\u67e5\u95b1\u8981\u6c42\uff0c\u4f86\u67e5\u95b1\u5b78\u6821\u6301\u6709\u8207\u6295\u8a34\u76f8\u95dc\u7684\u500b\u4eba\u8cc7\u6599\u3002.<\/p><p><strong>\u9644\u9304 A\uff1a\u7533\u8a34\u59d4\u54e1\u6703\u6703\u8b70\u8b70\u7a0b<\/strong><\/p><ul><li>\u4e3b\u5e2d\u61c9\u5411\u5404\u65b9\u78ba\u8a8d\u7533\u8a34\u7684\u6027\u8cea\u3002<\/li><li>\u4e3b\u5e2d\u5c07\u8acb\u7533\u8a34\u5b78\u751f\uff08\u6216\u5176\u4ee3\u8868\uff09\u9673\u8ff0\u652f\u6301\u7533\u8a34\u7684\u7406\u7531\uff0c\u4e26\u4ecb\u7d39\u652f\u6301\u7533\u8a34\u7684\u4efb\u4f55\u8b49\u4eba\u3002.<\/li><li>\u59d4\u54e1\u6703\u53ef\u96a8\u6642\u900f\u904e\u4e3b\u5e2d\u5411\u5b78\u751f\u53ca\uff0f\u6216\u5176\u4ee3\u8868\u53ca\uff0f\u6216\u5176\u8b49\u4eba\u63d0\u554f\u3002.<\/li><li>\u4e3b\u5e2d\u5c07\u8981\u6c42\u7533\u8a34\u5c0d\u8c61\u5c0d\u7533\u8a34\u4f5c\u51fa\u56de\u61c9\uff0c\u4e26\u5f15\u5165\u8b49\u4eba\u652f\u6301\u5176\u56de\u61c9\u3002<\/li><li>\u59d4\u54e1\u6703\u53ef\u96a8\u6642\u900f\u904e\u4e3b\u5e2d\u5c31\u906d\u7533\u8a34\u4eba\u53ca\u5f7c\u4e4b\u8b49\u4eba\u63d0\u554f\u3002.<\/li><li>\u4e3b\u5e2d\u5c07\u8acb\u63d0\u51fa\u7533\u8a34\u7684\u5b78\u751f\uff08\u6216\u5176\u4ee3\u8868\uff09\u6982\u8ff0\u5176\u6848\u4ef6\u3002.<\/li><li>\u4e3b\u5e2d\u6703\u8acb\u88ab\u63d0\u8d77\u7533\u8a34\u7684\u4e00\u65b9\u7e3d\u7d50\u5176\u7533\u8a34\u7406\u7531\u3002.<\/li><li>\u7576\u4e8b\u4eba\u5c07\u88ab\u8acb\u96e2\u958b\u6703\u8b70\uff0c\u59d4\u54e1\u6703\u5c07\u8003 \u616e\u5df2\u807d\u53d6\u7684\u8b49\u64da\uff0c\u4e26\u53ef\u80fd\u5728\u6b64\u968e\u6bb5\u9078\u64c7\u7a0d\u5f8c\u91cd\u65b0\u53ec\u958b\u807d\u8b49\u6703\uff0c\u4ee5\u4fbf\u5f9e\u5176\u4ed6\u7576\u4e8b\u4eba\u8655\u53d6 \u5f97\u9032\u4e00\u6b65\u8b49\u64da\u6216\u5efa\u8b70\u3002\u5728\u6b64\u60c5\u6cc1\u4e0b\uff0c\u5c07\u9080\u8acb\u6240\u6709\u5404\u65b9\u51fa\u5e2d\u91cd\u65b0\u53ec\u958b\u7684\u6703\u8b70\u3002<\/li><li>\u4e3b\u5e2d\u5c07\u53ec\u96c6\u5404\u65b9\u6216\u4ee5\u66f8\u9762\u5f62\u5f0f\u5ba3\u5e03\u59d4\u54e1\u6703\u7684\u6c7a\u5b9a\u3002\u807d\u8b49\u6703\u7684\u7d50\u679c\u5c07\u5728\u4e94\u500b\u5de5\u4f5c\u5929\u5167\u4ee5\u66f8\u9762\u5f62\u5f0f\u78ba\u8a8d\u3002<\/li><\/ul><p><strong>\u9644\u9304 B\uff1a\u5b78\u751f\u6295\u8a34\u8868\u683c<\/strong><\/p><p>\u5b78\u751f\u6295\u8a34\u8868\u683c\u70ba\u7368\u7acb\u6587\u4ef6\uff08\u9644\u9304 B\uff09\u3002\u7576\u6839\u64da\u7b2c 3.2 \u689d\u63d0\u51fa\u6b63\u5f0f\u6295\u8a34\u6642\uff0c\u5fc5\u9808\u4f7f\u7528\u6b64\u8868\u683c\u3002\u8868\u683c\u5f71\u672c\u53ef\u5411\u4e2d\u5fc3\u7d93\u7406\u53ca\u7e3d\u90e8\u7d22\u53d6\u3002\u8acb\u5411\u60a8\u7684\u4e2d\u5fc3\u7d93\u7406\u7d22\u53d6\u6700\u65b0\u7248\u672c\uff0c\u6216\u5f9e LIA \u7db2\u7ad9\u4e0b\u8f09\u3002.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e0984 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"02e0984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2026\/07\/Student-Complaints-Policy-and-Procedure-v2.0-Reviewed-15-May-2026.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u4e0b\u8f09<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Student Complaints Policy and Procedure Last updated 15\/05\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 Student Complaints Policy and Procedure (v2.0) Last Reviewed\/Update Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 15th\u00a0May 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT \u2013 Designated Safeguarding Lead)\u00a0 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