{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-07-17T00:06:50","modified_gmt":"2026-07-17T00:06:50","slug":"%e5%ad%a6%e7%94%9f%e6%8a%95%e8%af%89%e6%94%bf%e7%ad%96%e5%92%8c%e7%a8%8b%e5%ba%8f","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/zh\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u548c\u7a0b\u5e8f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"45237\" class=\"elementor elementor-45237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684aed79 body-header-small e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"684aed79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b7a4b55 e-con-full e-flex translate-yes e-con e-child\" data-id=\"7b7a4b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116fc076 sub-heading elementor-widget elementor-widget-heading\" data-id=\"116fc076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u653f\u7b56<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67bddda1 e-con-full e-flex translate-yes e-con e-child\" data-id=\"67bddda1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47688726 elementor-widget elementor-widget-heading\" data-id=\"47688726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u548c\u7a0b\u5e8f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bde73 elementor-widget elementor-widget-text-editor\" data-id=\"72bde73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>\u6700\u540e\u66f4\u65b0\u4e8e 2026 \u5e74 5 \u6708 15 \u65e5<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31f7aa45 body-text-1col e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"31f7aa45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b494ac4 section-style-default elementor-widget elementor-widget-Section settings\" data-id=\"b494ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56325558 e-con-full e-flex translate-yes e-con e-child\" data-id=\"56325558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-465bf551 elementor-widget elementor-widget-text-editor\" data-id=\"465bf551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table width=\"650\"><tbody><tr><td width=\"158\"><p><strong>\u90e8\u95e8<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u8bed\u8a00\u5728\u884c\u52a8\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u5b9e\u65bd\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u592a<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u653f\u7b56\u7684\u6b63\u5f0f\u540d\u79f0<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u4e0e\u7a0b\u5e8f\uff08v2.0\uff09<\/p><\/td><td width=\"217\"><p><strong>\u6700\u540e\u5ba1\u9605\/\u66f4\u65b0\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u592a<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u4fdd\u5355\u6240\u6709\u4eba<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u4e9a\u5f53\u00b7\u6069\u5c3c\u65af\uff08\u9752\u5c11\u5e74\u90e8\u4e3b\u7ba1\uff09\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u6279\u51c6\u65e5\u671f<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u592a<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u7b56\u7565\u6279\u51c6\u8005<\/strong><\/p><\/td><td width=\"174\"><p>\u57c3\u7c73\u5229\u4e9a\u8bfa\u00b7\u8428\u9c81\u65af\u7279\u91cc\uff08ELT\u8463\u4e8b\u603b\u7ecf\u7406 \u2013 \u6307\u5b9a\u4fdd\u62a4\u8d1f\u8d23\u4eba\uff09\u00a0<\/p><\/td><td><p><strong>\u4e0b\u6b21\u5ba1\u6838 <\/strong><\/p><\/td><td><p>15<sup>\u592a<\/sup> 2027\u5e745\u6708<\/p><\/td><\/tr><\/tbody><\/table><p><strong>\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u548c\u7a0b\u5e8f<\/strong><\/p><ol><li><strong> \u76ee\u7684\u4e0e\u8303\u56f4<\/strong><\/li><\/ol><p>\u672c\u6587\u4ef6\u9610\u8ff0\u4e86Language in Action (LIA) \u7684\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u4e0e\u7a0b\u5e8f\u3002.<\/p><p>\u8be5\u7a0b\u5e8f\u7684\u9002\u7528\u8303\u56f4\u4ec5\u9650\u4e8e\u4e0e\u5b66\u751f\u5728 LIA \u7684\u5b66\u4e60\u7ecf\u5386\u6709\u5173\u7684\u6295\u8bc9\uff0c\u5305\u62ec\u6240\u63d0\u4f9b\u7684\u670d\u52a1\u548c\u8bbe\u65bd\u3002<\/p><p>\u672c\u653f\u7b56\u9002\u7528\u4e8e\u6240\u6709\u53c2\u52a0\u201c\u8bed\u8a00\u5b9e\u8df5\u201d\u9879\u76ee\u7684\u5b66\u751f\u3002\u5982\u679c\u5b66\u751f\u672a\u6ee118\u5468\u5c81\uff0c\u672c\u7a0b\u5e8f\u4e2d\u5173\u4e8e\u5b66\u751f\u6743\u5229\u548c\u53c2\u4e0e\u7684\u89c4\u5b9a\u4e5f\u9002\u7528\u4e8e\u5176\u7236\u6bcd\u3001\u6cd5\u5b9a\u76d1\u62a4\u4eba\u6216\u968f\u884c\u56e2\u961f\u8d1f\u8d23\u4eba\uff08\u89c6\u60c5\u51b5\u800c\u5b9a\uff09\u3002.<\/p><ol start=\"2\"><li><strong> \u539f\u5219<\/strong><\/li><\/ol><p>2.1. \u5b66\u751f\u53ef\u4ee5\u5411\u4efb\u4f55\u4eba\u5bfb\u6c42\u4fe1\u606f\u3001\u5efa\u8bae\u548c\u6295\u8bc9\u534f\u52a9\u3002\u5728\u4efb\u4f55\u9636\u6bb5\uff0c\u5b66\u751f\u90fd\u6709\u6743\u7531\u53e6\u4e00\u4eba\u966a\u540c\/\u4ee3\u8868\uff0c\u5982\u679c\u4ed6\u4eec\u9700\u8981\uff0c\u53e6\u4e00\u4eba\u53ef\u4ee5\u4ee3\u8868\u5b66\u751f\u53d1\u8a00\u3002.<\/p><p>2.2. \u5229\u4e9a\u6b22\u8fce\u5b66\u751f\u5c31\u5b66\u6821\u5982\u4f55\u63d0\u9ad8\u6548\u7387\u548c\/\u6216\u6539\u5584\u670d\u52a1\u63d0\u51fa\u610f\u89c1\u548c\u5efa\u8bae\u3002\u9f13\u52b1\u5b66\u751f\u63d0\u51fa\u5efa\u8bae\u3002.<\/p><p>2.3. \u5b66\u6821\u8ba4\u8bc6\u5230\uff0c\u5b66\u751f\u6709\u65f6\u4f1a\u5bf9\u5b66\u6821\u5458\u5de5\u63d0\u4f9b\u7684\u8bbe\u65bd\u6216\u670d\u52a1\u63d0\u51fa\u6295\u8bc9\u3002.<\/p><p>2.4. \u8fd9\u4e9b\u7a0b\u5e8f\u65e8\u5728\u63d0\u4f9b\u4e00\u79cd\u7b80\u5355\u6613\u61c2\u7684\u65b9\u5f0f\uff0c\u4f9b\u5b66\u751f\u5411\u76f8\u5173\u6559\u804c\u5458\u5de5\u63d0\u51fa\u610f\u89c1\u3001\u5efa\u8bae\u548c\u6295\u8bc9\u3002.<\/p><p>2.5. \u5b66\u6821\u5c06\u786e\u4fdd\u4efb\u4f55\u63d0\u51fa\u610f\u89c1\u3001\u5efa\u8bae\u6216\u6295\u8bc9\u7684\u5b66\u751f\u6240\u83b7\u5f97\u7684\u670d\u52a1\u548c\u5173\u6000\u4e0d\u4f1a\u56e0\u6240\u91c7\u53d6\u7684\u884c\u52a8\u800c\u53d7\u5230\u4efb\u4f55\u5f71\u54cd\uff0c\u4f46\u5b66\u6821\u671f\u671b\u5b66\u751f\u4e0d\u4f1a\u8fdb\u884c\u65e0\u804a\u6216\u70e6\u6270\u6027\u7684\u6295\u8bc9\u3002.<\/p><p>2.6. \u5b66\u6821\u5c06\u5c3d\u53ef\u80fd\u5bf9\u610f\u89c1\u3001\u5efa\u8bae\u548c\u6295\u8bc9\u4fdd\u5bc6\u3002\u4f46\u662f\uff0c\u901a\u5e38\u5e94\u544a\u77e5\u670d\u52a1\u63d0\u4f9b\u8005\u5df2\u6536\u5230\u6295\u8bc9\u5e76\u6b63\u5728\u8c03\u67e5\u3002.<\/p><p>2.7. \u4ee5\u4e0a\u6bb5\u843d\u4e0d\u4ee5\u4efb\u4f55\u65b9\u5f0f\u5f71\u54cd\u5904\u7406\u5458\u5de5\u7eaa\u5f8b\u4e8b\u5b9c\u7684\u73b0\u6709\u7a0b\u5e8f\u3002.<\/p><p>2.8. \u5b66\u6821\u4f1a\u7ef4\u62a4\u4e00\u4efd\u6295\u8bc9\u767b\u8bb0\u518c\uff08\u5373\u5404\u4e2d\u5fc3\u6295\u8bc9\u7535\u5b50\u8868\u683c\u2014\u2014\u6295\u8bc9\u8bb0\u5f55\uff09\uff0c\u5176\u4e2d\u8bb0\u5f55\u6240\u6709\u6b63\u5f0f\u6295\u8bc9\uff0c\u5305\u62ec\u6536\u5230\u65e5\u671f\u3001\u6295\u8bc9\u6027\u8d28\u3001\u5904\u7406\u7ed3\u679c\u4ee5\u53ca\u91c7\u53d6\u7684\u4efb\u4f55\u7ea0\u6b63\u63aa\u65bd\u3002.<\/p><ol start=\"3\"><li><strong> \u6295\u8bc9\u7a0b\u5e8f<\/strong><\/li><\/ol><p><strong>3.0. \u5b89\u5168\u548c\u798f\u5229\u6295\u8bc9<\/strong><\/p><p>\u5982\u679c\u6295\u8bc9\u6d89\u53ca\u5b66\u751f\u7684\u4fdd\u62a4\u3001\u798f\u7949\u6216\u5b89\u5168\uff0c\u672c\u7a0b\u5e8f\u4e0d\u9002\u7528\u3002\u6b64\u7c7b\u4e8b\u9879\u5fc5\u987b\u7acb\u5373\u62a5\u544a\u7ed9\u6307\u5b9a\u4fdd\u62a4\u8d1f\u8d23\u4eba\uff08DSL\uff09\uff0c\u5e76\u6309\u7167\u96c6\u56e2\u4fdd\u62a4\u548c\u9884\u9632\u653f\u7b56\u53ca LiA \u9644\u5f55\u8fdb\u884c\u5904\u7406\u3002\u6307\u5b9a\u4fdd\u62a4\u8d1f\u8d23\u4eba\u8d1f\u8d23\u786e\u5b9a\u9002\u5f53\u7684\u884c\u52a8\u65b9\u6848\uff0c\u5176\u4e2d\u53ef\u80fd\u5305\u62ec\u8f6c\u4ecb\u7ed9\u6cd5\u5b9a\u673a\u6784\u3002\u7b2c 3.1 \u548c 3.2 \u8282\u4e2d\u89c4\u5b9a\u7684\u65f6\u95f4\u8868\u4e0d\u9002\u7528\u4e8e\u4fdd\u62a4\u65b9\u9762\u7684\u62c5\u5fe7\u3002.<\/p><p><strong>3.1. \u975e\u6b63\u5f0f\u9636\u6bb5<\/strong><\/p><p>\u5e0c\u671b\u5927\u591a\u6570\u95ee\u9898\u548c\u7591\u95ee\u80fd\u901a\u8fc7\u4e0e\u76f8\u5173\u5de5\u4f5c\u4eba\u5458\u7684\u5bf9\u8bdd\u8fc5\u901f\u800c\u968f\u610f\u5730\u89e3\u51b3\u3002\u5982\u679c\u5de5\u4f5c\u4eba\u5458\u65e0\u6cd5\u63d0\u4f9b\u5e2e\u52a9\uff0c\u4ed6\u4eec\u4f1a\u5c06\u5b66\u751f\u8f6c\u4ecb\u7ed9\u8d1f\u8d23\u4eba\u5458\u3002\u4f5c\u4e3a\u7b2c\u4e00\u6b65\uff0c\u9f13\u52b1\u5b66\u751f\u76f4\u63a5\u4e0e\u4ee5\u4e0b\u4eba\u5458\u8c08\u8bdd\uff1a<\/p><ul><li>\u8bfe\u7a0b\u3001\u8003\u8bd5\u548c\u7b49\u7ea7\uff1a\u6559\u5e08\/\u6559\u52a1\u4e3b\u4efb\/\u5b66\u672f\u4e3b\u7ba1<\/li><li>\u6d3b\u52a8\u3001\u77ed\u9014\u65c5\u884c\u548c\u81ea\u7531\u6d3b\u52a8\u9879\u76ee\uff1a\u5bfc\u6e38\/\u65c5\u6e38\u534f\u8c03\u5458\/\u4e2d\u5fc3\u7ecf\u7406<\/li><li>\u798f\u5229\u3001\u4f4f\u5bbf\u548c\u9910\u996e\uff1a\u6821\u533a\u8d1f\u8d23\u4eba\/\u6821\u533a\u534f\u8c03\u5458\/\u4e2d\u5fc3\u7ecf\u7406<\/li><li>\u5176\u4ed6\u4e00\u822c\u6027\u95ee\u9898\u6216\u54a8\u8be2\uff1a\u798f\u5229\u5b98\u5458\/\u4e2d\u5fc3\u7ecf\u7406<\/li><\/ul><p>\u5982\u679c\u975e\u6b63\u5f0f\u7b54\u590d\u4e0d\u4ee4\u4eba\u6ee1\u610f\uff0c\u5b66\u751f\u6709\u6743\u4f7f\u7528\u6b63\u5f0f\u6295\u8bc9\u7a0b\u5e8f\u3002\u975e\u6b63\u5f0f\u9636\u6bb5\u5e94\u5728\u6295\u8bc9\u63d0\u51fa\u540e\u768424\u5c0f\u65f6\u5185\u7ed3\u675f\u3002\u5982\u679c\u5728\u8be5\u671f\u9650\u5185\u672a\u8fbe\u6210\u89e3\u51b3\u65b9\u6848\uff0c\u5b66\u751f\u53ef\u76f4\u63a5\u8fdb\u5165\u5b66\u6821\u6b63\u5f0f\u9636\u6bb5\u3002\u5bf9\u4e8e18\u5c81\u4ee5\u4e0b\u7684\u5b66\u751f\uff0c\u5176\u5bb6\u957f\u3001\u76d1\u62a4\u4eba\u6216\u9886\u961f\u5c06\u5728\u63d0\u51fa\u4efb\u4f55\u975e\u6b63\u5f0f\u6295\u8bc9\u65f6\u88ab\u544a\u77e5\uff0c\u5e76\u5728\u6574\u4e2a\u8fc7\u7a0b\u4e2d\u968f\u65f6\u4e86\u89e3\u6700\u65b0\u60c5\u51b5\u3002.<\/p><p><strong>3.2. \u5b66\u6821\u9636\u6bb5\uff08\u6b63\u5f0f\u6295\u8bc9\uff09<\/strong><\/p><p>\u5982\u679c\u5b66\u751f\u5e0c\u671b\u6839\u636e\u8fd9\u4e9b\u7a0b\u5e8f\u63d0\u51fa\u6b63\u5f0f\u6295\u8bc9\uff0c\u4ed6\u4eec\u5fc5\u987b\u5411\u4e2d\u5fc3\u7ecf\u7406\u63d0\u51fa\u6295\u8bc9\uff0c\u4e2d\u5fc3\u7ecf\u7406\u5c06\u5411\u4ed6\u4eec\u63d0\u4f9b\u6295\u8bc9\u8868\u683c\uff08\u8bf7\u53c2\u9605\u72ec\u7acb\u7684\u9644\u5f55B\u6587\u4ef6\uff09\u3002.<\/p><p>\u6d89\u53ca\u4e2d\u5fc3\u7ecf\u7406\u7684\u4e66\u9762\u6295\u8bc9\u5e94\u76f4\u63a5\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\u81f3 \"\u8bed\u8a00\u5728\u884c\u52a8 \"\u603b\u90e8\uff0c\u6216\u586b\u5199\u4e2d\u5fc3\u5907\u6709\u7684 \"\u8bed\u8a00\u5728\u884c\u52a8 \"\u6295\u8bc9\u8868\u3002<\/p><p>\u4e2d\u5fc3\u7ecf\u7406\u901a\u5e38\u4f1a\u5728 48 \u5c0f\u65f6\u5185\u4eb2\u81ea\u56de\u590d\u5b66\u751f\u3002\u5982\u679c\u4e2d\u5fc3\u7ecf\u7406\u8ba4\u4e3a\u6295\u8bc9\u9700\u8981\u8fdb\u4e00\u6b65\u8c03\u67e5\uff0c\u4ed6\u4eec\u4f1a\u5411\u5b66\u751f\uff08\u6216\u5176\u5bb6\u957f\/\u76d1\u62a4\u4eba\u6216\u5176\u4ee3\u7406\u4eba\uff09\u89e3\u91ca\u6295\u8bc9\u5c06\u5982\u4f55\u5904\u7406\u3002\u6295\u8bc9\u5c06\u5f97\u5230\u5168\u9762\u8c03\u67e5\uff0c\u5b66\u751f\u901a\u5e38\u4f1a\u5728 3 \u4e2a\u5de5\u4f5c\u65e5\u5185\u6536\u5230\u7b54\u590d\u3002.<\/p><p>\u5982\u679c\u5b66\u751f\u5bf9\u6536\u5230\u7684\u56de\u590d\u611f\u5230\u6ee1\u610f\uff0c\u5e76\u4e14\u4e0d\u5e0c\u671b\u8fdb\u4e00\u6b65\u6295\u8bc9\uff0c\u90a3\u4e48\u4ece\u6295\u8bc9\u4e2d\u83b7\u5f97\u7684\u4fe1\u606f\u5c06\u7528\u4e8e\u6539\u8fdb\u5b66\u6821\u63d0\u4f9b\u7684\u670d\u52a1\uff0c\u5e76\u5c06\u8bb0\u5f55\u5728\u6295\u8bc9\u767b\u8bb0\u518c\u4e2d\u3002.<\/p><p><strong>3.3.\u4e0a\u8bc9<\/strong><\/p><p>\u5982\u679c\u6295\u8bc9\u57283\u4e2a\u5de5\u4f5c\u65e5\u5185\u672a\u80fd\u89e3\u51b3\uff0c\u6216\u8005\u7ed3\u679c\u4e0d\u80fd\u8ba9\u5b66\u751f\u6ee1\u610f\uff0c\u5b66\u751f\u5e94\u5c06\u6295\u8bc9\u63d0\u4ea4\u7ed9\u201c\u884c\u52a8\u8bed\u8a00\u201d\u603b\u90e8\u3002.<\/p><p>\u603b\u90e8\u5c06\u8c03\u67e5\u6295\u8bc9\uff0c\u5b66\u751f\u901a\u5e38\u4f1a\u57283\u4e2a\u5de5\u4f5c\u65e5\u5185\u6536\u5230\u7b54\u590d\u3002.<\/p><p>\u5982\u679c\u5b66\u751f\u5bf9\u7b54\u590d\u4e0d\u6ee1\u610f\uff0cELT\u6267\u884c\u8463\u4e8b\u5c06\u53ec\u5f00\u6295\u8bc9\u59d4\u5458\u4f1a\u4f1a\u8bae\u3002\u5728\u4f1a\u8bae\u53ec\u5f00\u524d\uff0c\u5b66\u751f\u5c06\u88ab\u544a\u77e5\u5176\u5728\u542c\u8bc1\u4f1a\u6709\u6743\u83b7\u5f97\u4ee3\u8868\u3002.<\/p><p>\u5728\u5b66\u751f\u672a\u6ee118\u5468\u5c81\u7684\u60c5\u51b5\u4e0b\uff0c\u5fc5\u987b\u544a\u77e5\u5176\u5bb6\u957f\u6216\u6cd5\u5b9a\u76d1\u62a4\u4eba\u7533\u8bc9\u4e8b\u5b9c\uff0c\u5e76\u7ed9\u4e88\u4ed6\u4eec\u53c2\u4e0e\u7533\u8bc9\u8fc7\u7a0b\u6216\u51fa\u5e2d\u4efb\u4f55\u542c\u8bc1\u4f1a\u7684\u6743\u5229\u3002.<\/p><p><strong>3.3.1. \u6295\u8bc9\u59d4\u5458\u4f1a\u7684\u6784\u6210<\/strong><\/p><ul><li>\u4e00\u540d\u9ad8\u7ea7\u7ba1\u7406\u56e2\u961f\u6210\u5458\uff1a\u8463\u4e8b\u603b\u7ecf\u7406\uff0c\u521d\u4e2d\u90e8\u8d1f\u8d23\u4eba\uff0c\u9ad8\u7ea7\u8fd0\u8425\u7ecf\u7406\uff0c\u5b66\u672f\u8d1f\u8d23\u4eba\u6216\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\uff08\u89c6\u60c5\u51b5\u800c\u5b9a\uff09<\/li><li>\u4e00\u540d\u5b66\u751f\u4ee3\u8868<\/li><li>\u4e00\u540d\u6559\u5e08<\/li><li>\u5b66\u751f\u672a\u6ee1 18 \u5468\u5c81\uff1a\u4e00\u540d\u5bb6\u957f\u3001\u76d1\u62a4\u4eba\u6216\u56e2\u4f53\u8d1f\u8d23\u4eba\u4ee3\u8868\uff08\u65e0\u6295\u7968\u6743\uff0c\u8d1f\u8d23\u652f\u6301\u5b66\u751f\uff09<\/li><\/ul><p><strong>3.3.2. \u4e0a\u8bc9\u7684\u804c\u6743\u8303\u56f4<\/strong><\/p><ul><li>\u5904\u7406\u5b66\u751f\u5bf9\u5b66\u6821\u4f53\u9a8c\u7684\u6295\u8bc9\uff0c\u5305\u62ec\u5b66\u6821\u6216\u4efb\u4f55\u652f\u6301\u90e8\u95e8\u63d0\u4f9b\u7684\u670d\u52a1\u548c\u8bbe\u65bd\u3002.<\/li><li>\u914c\u60c5\u5411\u8463\u4e8b\u4f1a\u548c\u5b66\u751f\u4ee3\u8868\u62a5\u544a\u5176\u51b3\u5b9a\u3002<\/li><\/ul><p><strong>3.4. \u6700\u7ec8\u4e0a\u8bc9<\/strong><\/p><p>\u5982\u679c\u5b66\u751f\u5bf9\u7533\u8bc9\u9636\u6bb5\u7684\u7ed3\u679c\u4e0d\u6ee1\u610f\uff0c\u53ef\u4ee5\u8054\u7cfb\uff1a<\/p><ul><li>\u82f1\u56fd\u6587\u5316\u534f\u4f1a\uff1a\u82f1\u56fd\u6587\u5316\u534f\u4f1a\u82f1\u56fd\u5ba2\u6237\u670d\u52a1\u90e8\uff0c\u5730\u5740\uff1aBridgewater House, 58 Whitworth Street, Manchester, M1 6BB<\/li><li>\u4e2d\u6587\u7b80\u4f53: \u53ef\u901a\u8fc7 englishuk.com \u7f51\u7ad9\u4e0a\u63d0\u4f9b\u7684\u82f1\u683c\u5170 UK \u5b66\u751f\u6295\u8bc9\u7a0b\u5e8f\u63d0\u51fa\u6295\u8bc9\u3002<\/li><\/ul><ol start=\"4\"><li><strong> \u6570\u636e\u4fdd\u62a4\u4e0e\u4fdd\u5bc6<\/strong><\/li><\/ol><p>4.1. \u4e0e\u6295\u8bc9\u76f8\u5173\u7684\u6240\u6709\u4e2a\u4eba\u6570\u636e\uff08\u5305\u62ec\u6295\u8bc9\u4eba\u8eab\u4efd\u3001\u6295\u8bc9\u8be6\u60c5\u3001\u8bc1\u4eba\u9648\u8ff0\u548c\u5904\u7406\u7ed3\u679c\uff09\u7684\u6536\u96c6\u4e0e\u5904\u7406\uff0c\u90fd\u5e94\u6839\u636e\u300a\u82f1\u56fd\u901a\u7528\u6570\u636e\u4fdd\u62a4\u6761\u4f8b\u300b\uff08UK GDPR\uff09\u548c\u300a2018\u5e74\u6570\u636e\u4fdd\u62a4\u6cd5\u300b\u8fdb\u884c\u3002.<\/p><p>4.2. \u4e0e\u6295\u8bc9\u76f8\u5173\u7684\u4e2a\u4eba\u6570\u636e\u5c06\u81ea\u95ee\u9898\u89e3\u51b3\u4e4b\u65e5\u8d77\u4fdd\u7559\u4e09\u5e74\uff083\u5e74\uff09\uff0c\u4e4b\u540e\u5c06\u88ab\u5b89\u5168\u9500\u6bc1\u3002\u4e0e\u4fdd\u969c\u4e8b\u5b9c\u76f8\u5173\u7684\u8bb0\u5f55\u53d7\u5355\u72ec\u7684\u4fdd\u7559\u8981\u6c42\u7ea6\u675f\u3002.<\/p><p>4.3. \u6295\u8bc9\u8bb0\u5f55\u7684\u8bbf\u95ee\u5c06\u4ec5\u9650\u4e8e\u76f4\u63a5\u53c2\u4e0e\u6295\u8bc9\u8c03\u67e5\u548c\u89e3\u51b3\u7684\u4eba\u5458\uff0c\u4ee5\u53ca\u6839\u636e\u9700\u8981\u77e5\u6653\u539f\u5219\u6388\u6743\u7684\u9ad8\u7ea7\u7ba1\u7406\u4eba\u5458\u548c\u8ba4\u8bc1\u673a\u6784\u3002.<\/p><p>4.4. \u5b66\u751f\uff08\u4ee5\u53ca\u9002\u7528\u7684\u60c5\u51b5\u4e0b\u7684\u7236\u6bcd\u6216\u76d1\u62a4\u4eba\uff09\u6709\u6743\u901a\u8fc7\u5411\u5b66\u6821\u63d0\u4ea4\u4e3b\u4f53\u8bbf\u95ee\u8bf7\u6c42\u6765\u8bbf\u95ee\u4e0e\u6295\u8bc9\u76f8\u5173\u7684\u5176\u4e2a\u4eba\u6570\u636e\u3002.<\/p><p><strong>\u9644\u5f55 A\uff1a\u6295\u8bc9\u59d4\u5458\u4f1a\u4f1a\u8bae\u8bae\u5b9a\u4e66<\/strong><\/p><ul><li>\u4e3b\u5e2d\u5e94\u5411\u5404\u65b9\u786e\u8ba4\u7533\u8bc9\u7684\u6027\u8d28\u3002<\/li><li>\u4e3b\u5e2d\u5c06\u8bf7\u7533\u8bc9\u5b66\u751f\uff08\u6216\u4ee3\u8868\uff09\u9648\u8ff0\u652f\u6301\u7533\u8bc9\u7684\u7406\u7531\uff0c\u5e76\u4ecb\u7ecd\u652f\u6301\u7533\u8bc9\u7684\u8bc1\u4eba\u3002.<\/li><li>\u59d4\u5458\u4f1a\u53ef\u968f\u65f6\u901a\u8fc7\u4e3b\u5e2d\u5411\u5b66\u751f\u548c\/\u6216\u4ee3\u8868\u548c\/\u6216\u5176\u8bc1\u4eba\u63d0\u95ee\u3002.<\/li><li>\u4e3b\u5e2d\u5c06\u8981\u6c42\u88ab\u7533\u8bc9\u8005\u5bf9\u7533\u8bc9\u505a\u51fa\u56de\u5e94\uff0c\u5e76\u4ecb\u7ecd\u652f\u6301\u56de\u5e94\u7684\u8bc1\u4eba\u3002<\/li><li>\u59d4\u5458\u4f1a\u53ef\u968f\u65f6\u901a\u8fc7\u4e3b\u5e2d\u5411\u63d0\u51fa\u7533\u8bc9\u8005\u53ca\u5176\u8bc1\u4eba\u63d0\u95ee\u3002.<\/li><li>\u4e3b\u5e2d\u5c06\u8bf7\u63d0\u51fa\u7533\u8bc9\u7684\u5b66\u751f\uff08\u6216\u4ee3\u8868\uff09\u603b\u7ed3\u5176\u6848\u60c5\u3002.<\/li><li>\u4e3b\u5e2d\u5c06\u8bf7\u5bf9\u7533\u8bc9\u63d0\u8d77\u65b9\u8fdb\u884c\u9648\u8ff0\u7684\u4eba\u603b\u7ed3\u5176\u6848\u60c5\u3002.<\/li><li>\u5404\u65b9\u5c06\u88ab\u8981\u6c42\u79bb\u5f00\u4f1a\u8bae\uff0c\u59d4\u5458\u4f1a\u5c06\u5ba1\u8bae\u5df2\u542c\u53d6\u7684\u8bc1\u636e\uff0c\u5e76\u53ef\u80fd\u5728\u6b64\u9636\u6bb5\u9009\u62e9\u5728\u7a0d\u540e\u65e5\u671f\u91cd\u65b0\u53ec\u5f00\u542c\u8bc1\u4f1a\uff0c\u4ee5\u4fbf\u4ece\u5176\u4ed6\u5404\u65b9\u83b7\u53d6\u8fdb\u4e00\u6b65\u8bc1\u636e\u6216\u5efa\u8bae\u3002\u5728\u6b64\u60c5\u51b5\u4e0b\uff0c\u5c06\u9080\u8bf7\u6240\u6709\u5404\u65b9\u51fa\u5e2d\u91cd\u65b0\u53ec\u5f00\u7684\u4f1a\u8bae\u3002<\/li><li>\u4e3b\u5e2d\u5c06\u53ec\u96c6\u5404\u65b9\u6216\u4ee5\u4e66\u9762\u5f62\u5f0f\u5ba3\u5e03\u59d4\u5458\u4f1a\u7684\u51b3\u5b9a\u3002\u542c\u8bc1\u7ed3\u679c\u5c06\u5728\u4e94\u4e2a\u5de5\u4f5c\u65e5\u5185\u4ee5\u4e66\u9762\u5f62\u5f0f\u786e\u8ba4\u3002<\/li><\/ul><p><strong>\u9644\u5f55 B\uff1a\u5b66\u751f\u6295\u8bc9\u8868\u683c<\/strong><\/p><p>\u5b66\u751f\u6295\u8bc9\u8868\u662f\u4e00\u4efd\u5355\u72ec\u7684\u8868\u683c\uff08\u9644\u4ef6B\uff09\u3002\u5f53\u6839\u636e\u6761\u6b3e3.2\u63d0\u4ea4\u6b63\u5f0f\u6295\u8bc9\u65f6\uff0c\u5fc5\u987b\u4f7f\u7528\u6b64\u8868\u683c\u3002\u8868\u683c\u53ef\u5411\u4e2d\u5fc3\u7ecf\u7406\u548c\u603b\u90e8\u7d22\u53d6\u3002\u8bf7\u5411\u60a8\u7684\u4e2d\u5fc3\u7ecf\u7406\u7d22\u53d6\u6700\u65b0\u7248\u672c\uff0c\u6216\u4eceLIA\u7f51\u7ad9\u4e0b\u8f7d\u3002.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e0984 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"02e0984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2026\/07\/Student-Complaints-Policy-and-Procedure-v2.0-Reviewed-15-May-2026.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u4e0b\u8f7d<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Student Complaints Policy and Procedure Last updated 15\/05\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 Student Complaints Policy and Procedure (v2.0) Last Reviewed\/Update Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 15th\u00a0May 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT \u2013 Designated Safeguarding Lead)\u00a0 [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Student Complaints Policy and Procedure - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/zh\/\u653f\u7b56\/\u5b66\u751f\u6295\u8bc9\u653f\u7b56\u548c\u7a0b\u5e8f\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student 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