{"id":49047,"date":"2026-06-25T09:57:26","date_gmt":"2026-06-25T09:57:26","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=49047"},"modified":"2026-06-25T09:58:48","modified_gmt":"2026-06-25T09:58:48","slug":"sikayet-politikasi","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/tr\/policies\/grievance-policy\/","title":{"rendered":"\u015eikayet Politikas\u0131"},"content":{"rendered":"
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\n\t\t\t\t\tPolitikalar<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u015eikayet Politikas\u0131 <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Son G\u00fcncelleme 25\/06\/2026<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Giri\u015f<\/h2>\n

Malvern International, \u201cLanguage in Action\u201d da dahil olmak \u00fczere, durumun daha da k\u00f6t\u00fcye gitmesini \u00f6nlemek i\u00e7in endi\u015fe veya \u015fikayetlerin ne kadar erken dile getirilirse, ilgili herkes i\u00e7in o kadar iyi olaca\u011f\u0131na inanmaktad\u0131r.<\/p>\n

\u00c7al\u0131\u015fanlar, her t\u00fcrl\u00fc endi\u015fe veya \u015fikayetlerini m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede Gayri resmi bir \u015fekilde Direkt\u00f6rlerine bildirmeye te\u015fvik edilir. Ancak, mesele Direkt\u00f6r\u00fc ile ilgiliyse, \u0130K Ba\u015fkan\u0131'na iletilebilir ve bu durumun nas\u0131l ele al\u0131naca\u011f\u0131 konusunda tavsiye al\u0131nabilir.<\/p>\n

\u015eirket, her sorunu gayri resmi olarak \u00e7\u00f6zmenin m\u00fcmk\u00fcn veya uygun olmayabilece\u011finin fark\u0131ndad\u0131r. Bu gibi durumlarda, \u00e7al\u0131\u015fanlar a\u015fa\u011f\u0131da belirtilen resmi \u015fikayet prosed\u00fcr\u00fcn\u00fc izlemelidir.<\/p>\n

Bu politika, \u015eirket ile olan i\u015f s\u00f6zle\u015fmenizin bir par\u00e7as\u0131n\u0131 olu\u015fturmaz ve zaman zaman de\u011fi\u015ftirilebilir.<\/p>\n\n

S\u00fcre\u00e7<\/h2>\n\n

Ad\u0131m 1 \u2013 Yaz\u0131l\u0131 \u015eikayet<\/strong><\/p>\n

\u015eikayet, \u00e7al\u0131\u015fan\u0131n Y\u00f6neticisine ve\/veya \u0130K Ba\u015fkan\u0131na yaz\u0131l\u0131 olarak sunulmal\u0131 ve \u015fikayetin temelini yeterince a\u00e7\u0131klay\u0131p istenen sonucu belirtmelidir.<\/p>\n

Bir \u015fikayet normalde sorunun ortaya \u00e7\u0131kmas\u0131ndan veya olay\u0131n ger\u00e7ekle\u015fmesinden itibaren \u00fc\u00e7 ay i\u00e7inde yap\u0131lmal\u0131d\u0131r.<\/p>\n\n

Ad\u0131m 2 \u2013 Soru\u015fturma<\/strong><\/p>\n

\u0130K, \u015fikayeti ara\u015ft\u0131racak veya uygun bir ki\u015finin ara\u015ft\u0131rmas\u0131n\u0131 sa\u011flayacak ve ilgili t\u00fcm taraflarla bir inceleme toplant\u0131s\u0131 d\u00fczenlenmesi gerekebilir.<\/p>\n\n

Ad\u0131m 3 \u2013 Toplant\u0131<\/strong><\/p>\n

\u015eik\u00e2yeti \u00e7al\u0131\u015fanla g\u00f6r\u00fc\u015fmek \u00fczere bir \u015fik\u00e2yet toplant\u0131s\u0131 d\u00fczenlenebilir. Toplant\u0131, normalde resmi \u015fik\u00e2yetin iletilmesinden itibaren on i\u015f g\u00fcn\u00fc i\u00e7inde ger\u00e7ekle\u015ftirilir.<\/p>\n

\u015eirket, ileride yap\u0131lacak herhangi bir incelemenin ard\u0131ndan karar\u0131 yaz\u0131l\u0131 olarak teyit edecek ve itiraz s\u00fcrecini 5 i\u015f g\u00fcn\u00fc i\u00e7inde a\u00e7\u0131klayacakt\u0131r.<\/p>\n\n

Ad\u0131m 4 \u2013 \u0130tiraz<\/strong><\/p>\n

\u00c7al\u0131\u015fan sonu\u00e7tan memnun kalmazsa, \u015firketin yan\u0131t\u0131n\u0131 ald\u0131ktan sonra 5 i\u015f g\u00fcn\u00fc i\u00e7inde \u0130K'ya yaz\u0131l\u0131 olarak itiraz hakk\u0131na sahiptir.<\/p>\n

Temyiz duru\u015fmas\u0131 temyiz dilek\u00e7esinin al\u0131nmas\u0131ndan itibaren normal \u015fartlarda 10 g\u00fcn i\u00e7inde ayarlanacak ve temyiz karar\u0131 kesin olacakt\u0131r.<\/p>\n\n

NB: Soru\u015fturma, \u015fikayet ve itiraz toplant\u0131lar\u0131na kat\u0131lmak i\u00e7in her t\u00fcrl\u00fc makul \u00e7aba g\u00f6sterilmelidir. \u00c7al\u0131\u015fanlar, ge\u00e7erli bir sebep olmaks\u0131z\u0131n toplant\u0131lara kat\u0131lamazsa veya kat\u0131lmak istemezse, \u015eirket mevcut delillere dayanarak kendi yokluklar\u0131nda bir karar verebilir.<\/em><\/p>\n\n

\u015eikayet Toplant\u0131s\u0131 Format\u0131 (uygunsa)<\/h2>\n
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  • Her a\u015famada, mutab\u0131k kal\u0131nan toplant\u0131 tarihi \u00e7al\u0131\u015fana yaz\u0131l\u0131 olarak bildirilecektir.<\/li>\n
  • \u00c7al\u0131\u015fan, her toplant\u0131n\u0131n ba\u015f\u0131nda \u015fikayetinin nedenlerini sunmal\u0131d\u0131r.<\/li>\n
  • Y\u00f6netici, \u0130K temsilcisi ve \u00e7al\u0131\u015fan temsilcisi (varsa) soru sorabilir.<\/li>\n
  • Y\u00f6netici, dile getirilen konular\u0131 de\u011ferlendirmek \u00fczere toplant\u0131ya ara verecektir.<\/li>\n
  • Ara verilmesinin ard\u0131ndan, M\u00fcd\u00fcr bulgular\u0131n\u0131 ya y\u00fcz y\u00fcze ya da do\u011frudan yaz\u0131l\u0131 olarak sunacakt\u0131r.<\/li>\n<\/ul>\n\n

    Arabuluculuk<\/h2>\n

    \u00c7o\u011fu durumda, sorunlar gayri resmi g\u00f6r\u00fc\u015fmeler veya yukar\u0131da a\u00e7\u0131klanan \u015fikayet s\u00fcreci arac\u0131l\u0131\u011f\u0131yla \u00e7\u00f6z\u00fclebilecektir.<\/p>\n

    Ancak, arabuluculuk alternatif veya ek bir s\u00fcre\u00e7 olarak uygun olabilir. Her iki taraf da arabuluculu\u011fu kabul etmelidir.<\/p>\n

    Arabul.<\/p>\n

    Arabulucu, \u00e7\u00f6z\u00fcm elde etmenin yollar\u0131 konusunda \u00f6nerilerde bulunabilir ancak anla\u015fmazl\u0131\u011fa konu olan meseleye ili\u015fkin kendi kararlar\u0131n\u0131 veya \u00e7\u00f6z\u00fcm\u00fcn\u00fc dayatamaz.<\/p>\n\n

    Politika Onay\u0131<\/h2>\n\n\n
    Tarih:<\/strong> Eyl\u00fcl 2025<\/td>S\u00fcr\u00fcm:<\/strong> 1<\/td><\/tr>\n
    Yazar:<\/strong> Kelly McGrath, \u0130K Ba\u015fkan\u0131<\/td>G\u00f6zden ge\u00e7irme tarihi:<\/strong> Eyl\u00fcl 2027<\/td><\/tr>\n
    Genel M\u00fcd\u00fcr Onayl\u0131<\/strong>
    Richard Mace:<\/td>    		<\/td><\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Policies Grievance Policy Last updated 25\/06\/2026 Introduction Malvern International, including Language in Action, believes that the sooner any concerns or complaints are raised the better for everyone involved, to prevent the situation escalating. Employees are encouraged to raise any concerns or grievances as quickly as possible with their Line Manager in an informal setting. However, […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49047","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGrievance Policy - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/sikayet-politikasi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grievance Policy - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Grievance Policy Last updated 25\/06\/2026 Introduction Malvern International, including Language in Action, believes that the sooner any concerns or complaints are raised the better for everyone involved, to prevent the situation escalating. 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