{"id":48985,"date":"2026-06-25T09:34:51","date_gmt":"2026-06-25T09:34:51","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=48985"},"modified":"2026-07-17T01:19:44","modified_gmt":"2026-07-17T01:19:44","slug":"kritik-olay-mudahale-politikasi","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/tr\/policies\/critical-incident-response-policy\/","title":{"rendered":"Kritik Olay M\u00fcdahale Politikas\u0131"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"48985\" class=\"elementor elementor-48985\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc169ec body-header-small e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"cc169ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7bb8d50 e-con-full e-flex translate-yes e-con e-child\" data-id=\"7bb8d50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f366916 sub-heading elementor-widget elementor-widget-heading\" data-id=\"f366916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Politikalar<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4bd269 e-con-full e-flex translate-yes e-con e-child\" data-id=\"c4bd269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb8807 elementor-widget elementor-widget-heading\" data-id=\"0cb8807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kritik Olay M\u00fcdahale Politikas\u0131<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f624f7 elementor-widget elementor-widget-text-editor\" data-id=\"0f624f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>Son g\u00fcncelleme 10\/06\/2026<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-153496fa body-text-1col e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"153496fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62ad9341 section-style-default elementor-widget elementor-widget-Section settings\" data-id=\"62ad9341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48979675 e-con-full e-flex translate-yes e-con e-child\" data-id=\"48979675\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e19dca7 elementor-widget elementor-widget-text-editor\" data-id=\"7e19dca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table width=\"650\"><tbody><tr><td width=\"158\"><p><strong>B\u00f6l\u00fcm<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>Eylem Halinde Dil\u00a0<\/p><\/td><td width=\"217\"><p><strong>Uygulama Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>10<sup>tak\u0131m<\/sup>\u00a0Haziran 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politikan\u0131n Resmi Ad\u0131<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>LiA Kritik Olay M\u00fcdahale Politikas\u0131<\/p><\/td><td width=\"217\"><p><strong>Son G\u00f6zden Ge\u00e7irme\/G\u00fcncelleme Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>10<sup>tak\u0131m<\/sup>\u00a0Haziran 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politika Sahibi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>Adam Ennis (Gen\u00e7ler Sorumlusu)\u00a0<\/p><\/td><td width=\"217\"><p><strong>Onay Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>17<sup>tak\u0131m<\/sup>\u00a0Haziran 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politika Onaylay\u0131c\u0131s\u0131<\/strong><\/p><\/td><td width=\"174\"><p>Emiliano Sallustri (Y\u00f6netici Direkt\u00f6r ELT) ve James Findley (Grup COO)\u00a0<\/p><\/td><td><p><strong>Sonraki \u0130nceleme <\/strong><\/p><\/td><td><p>10<sup>tak\u0131m<\/sup> Haziran 2027<\/p><\/td><\/tr><\/tbody><\/table><p><strong>LiA Kritik Olay M\u00fcdahale Politikas\u0131<\/strong><\/p><ol><li><strong> Ama\u00e7<\/strong><\/li><\/ol><p>Bu politika, Language in Action (\u201cLiA\u201d) programlar\u0131 s\u0131ras\u0131nda meydana gelebilecek kritik olaylara etkili ve koordineli bir \u015fekilde m\u00fcdahale edilmesine y\u00f6nelik k\u0131lavuz niteli\u011findedir. Bu politika, Language in Action\u2019\u0131n t\u00fcm y\u00f6netim kadrosu ve personelinin yan\u0131 s\u0131ra ev sahibi kurulu\u015flar ve \u00f6\u011frenci ajanslar\u0131 i\u00e7in de ge\u00e7erlidir. Ama\u00e7, her a\u015famada net ileti\u015fim ve hesap verebilirli\u011fi s\u00fcrd\u00fcr\u00fcrken t\u00fcm \u00f6\u011frencilerin, personelin ve ortaklar\u0131n g\u00fcvenli\u011fini ve refah\u0131n\u0131 sa\u011flamakt\u0131r. Bu politika, Malvern International PLC (\u201cGrup\u201d) \u0130\u015f S\u00fcreklili\u011fi Politikas\u0131\u2019na (\u201cBCP\u201d) ek niteli\u011findedir ve bu politikada belirtilen yakla\u015f\u0131m ve eskalasyon prosed\u00fcrleriyle uyumludur.<\/p><ol start=\"2\"><li><strong> Olay Azaltma ve Haz\u0131rl\u0131k<\/strong><\/li><\/ol><p>Language in Action, kritik bir olay durumunda riskleri en aza indirmek ve haz\u0131rl\u0131kl\u0131 olmay\u0131 sa\u011flamak i\u00e7in proaktif haz\u0131rl\u0131klara g\u00fc\u00e7l\u00fc bir vurgu yapmaktad\u0131r.<\/p><p><strong>2.1 E\u011fitim ve Fark\u0131ndal\u0131k<\/strong><\/p><ul><li>T\u00fcm personel, programa ba\u015flamadan \u00f6nce Koruyucu E\u011fitimden ge\u00e7er.<\/li><li>T\u00fcm personel, Acil Hareket Plan\u0131'n\u0131 kullanma e\u011fitimi alacak ve bu Kritik Olay M\u00fcdahale politikas\u0131 hakk\u0131nda detayl\u0131 bilgi edinecektir.<\/li><li>Personel, \u00e7evrimi\u00e7i e\u011fitim portal\u0131 arac\u0131l\u0131\u011f\u0131yla t\u00fcm ilgili politikalara ve e\u011fitim materyallerine s\u00fcrekli eri\u015fim sa\u011flar.<\/li><\/ul><p><strong>2.2 Veri ve Kay\u0131t Tutma<\/strong><\/p><ul><li>\u00d6\u011frencilerin acil durum ileti\u015fim bilgileri, t\u0131bbi bilgileri ve onay formlar\u0131, Malvern\u2019nin Kay\u0131t Ekibi taraf\u0131ndan kurum i\u00e7i s\u00fcr\u00fcc\u00fclerde g\u00fcvenli bir \u015fekilde saklanmaktad\u0131r ve Genel Merkez taraf\u0131ndan eri\u015filebilir durumdad\u0131r.<\/li><li>\u0130lgili operasyonel bilgiler (\u00f6rne\u011fin alerjiler, t\u0131bbi notlar) yaln\u0131zca yetkili merkez y\u00f6netimi ekipleriyle, veri koruma ve GDPR gerekliliklerine uygun olarak payla\u015f\u0131l\u0131r.<\/li><\/ul><p><strong>2.3 CRT \u00d6n Program De\u011ferlendirmesi<\/strong><\/p><p>Kritik M\u00fcdahale Ekibi, haz\u0131rl\u0131kl\u0131 olmay\u0131 ve anlay\u0131\u015f\u0131 sa\u011flamak amac\u0131yla her yaz program\u0131 ba\u015flamadan \u00f6nce politikalar\u0131 g\u00f6zden ge\u00e7irmek, prosed\u00fcrleri do\u011frulamak ve belirlenen g\u00f6revleri netle\u015ftirmek i\u00e7in toplan\u0131r.<\/p><ol start=\"3\"><li><strong> Kritik Olay Tan\u0131m\u0131<\/strong><\/li><\/ol><p>Kritik olaylar, a\u015fa\u011f\u0131daki \u00f6zelliklerden bir veya daha fazlas\u0131n\u0131 sergileyen olaylar olarak tan\u0131mlan\u0131r:<\/p><ul><li>Aniden ve beklenmedik: Uyar\u0131 vermeden ve ola\u011fan deneyimlerin d\u0131\u015f\u0131nda meydana gelir.<\/li><li>Travmatik: Ciddi yaralanma, \u00f6l\u00fcm veya \u00f6nemli hasar i\u00e7erir.<\/li><li>Ba\u015fa \u00e7\u0131kma mekanizmalar\u0131n\u0131 a\u015fan: Normal stratejiler kullanarak bireylerin veya kurulu\u015fun y\u00f6netme kapasitesini a\u015far.<\/li><li>Rahats\u0131z Edici: An\u0131nda veya uzun vadede \u00f6nemli duygusal veya psikolojik s\u0131k\u0131nt\u0131ya neden olur.<\/li><li>\u00d6nemli etki: Sa\u011fl\u0131\u011f\u0131, d\u00fc\u015f\u00fcnceleri veya davran\u0131\u015flar\u0131 derinlemesine etkiler.<\/li><li>Rahats\u0131z edici: G\u00fcvenli\u011fi, refah\u0131 veya organizasyonel i\u015fleyi\u015fi tehdit eder.<\/li><\/ul><ol start=\"4\"><li><strong> Kritik Olay Tespiti ve Y\u00fckseltme<\/strong><\/li><\/ol><p>T\u00fcm personel, payda\u015flar ve tedarik\u00e7iler, herhangi bir olay\u0131, uygun hareket tarz\u0131na karar verecek olan Merkez Y\u00f6netim Ekibine bildirmelidir. Bir olay yukar\u0131da belirtilen \u00f6zelliklerden herhangi birini g\u00f6steriyorsa, derhal y\u00f6netim zinciri arac\u0131l\u0131\u011f\u0131yla bildirilmelidir. Program Y\u00f6neticisinden itibaren herhangi bir a\u015famada, bu politikay\u0131 etkinle\u015ftiren Kritik Bir Olay ilan edilebilir.<\/p><p>Artan Zincir:<\/p><ul><li>Koordinat\u00f6r \u2013 Uzman Koruma (Merkez M\u00fcd\u00fcr\u00fc ve DDSL vekaleti)<\/li><li>Merkez M\u00fcd\u00fcr\u00fc \u2013 DDSL Merkezi<\/li><li>Program Y\u00f6neticisi \u2013 K\u00fcme Y\u00f6neticisi (Dilde Eylem)<\/li><li>LiA HO E\u015f Lider<\/li><li>Gen\u00e7lerin Ba\u015fkan\u0131<\/li><li>ELT ve Malvern International PLC Genel M\u00fcd\u00fcr\u00fc ve Operasyon Direkt\u00f6r\u00fc<\/li><\/ul><p>Bu zincir \u0130\u015f S\u00fcreklili\u011fi Plan\u0131 (\u0130SP) kapsam\u0131nda faaliyet g\u00f6stermektedir. Bu nedenle, \u0130SP\u2019nin 60 dakika ve 24 saatlik uyar\u0131 seviyeleri e\u015fi\u011fini kar\u015f\u0131layan olaylar, bu kanallar arac\u0131l\u0131\u011f\u0131yla e\u015f zamanl\u0131 olarak y\u00fckseltilir. Bu tetikleyiciler a\u015fa\u011f\u0131da tan\u0131mlanm\u0131\u015ft\u0131r:<\/p><table width=\"650\"><tbody><tr><td width=\"325\"><p><strong>60 Dakikal\u0131k Uyar\u0131 \u2014 bu ekibin bir \u00fcyesine uyar\u0131 g\u00f6nderin; olay\u0131n bildirilmesinden itibaren 60 dakika i\u00e7inde MI60MIN@Malvernplc.com adresine takip e-postas\u0131 g\u00f6nderin<\/strong><\/p><\/td><td width=\"325\"><p><strong>24 Saatlik Uyar\u0131 \u2014 olaydan sonraki 24 saat i\u00e7inde MI24HRS@Malvernplc.com adresi \u00fczerinden g\u00f6nderilen uyar\u0131<\/strong><\/p><\/td><\/tr><tr><td width=\"325\"><p>Herhangi bir \u00f6\u011frenci veya \u00e7al\u0131\u015fan\u0131n \u00f6l\u00fcm\u00fc<\/p><\/td><td width=\"325\"><p>D\u00fczenleyici Kurumlardan Gelen Bildirimler veya Rutin Sorular (yani \u0130\u00e7i\u015fleri Bakanl\u0131\u011f\u0131, Konsey, PREVENT)<\/p><\/td><\/tr><tr><td width=\"325\"><p>Ciddi yaralanma veya zararla sonu\u00e7lanan veya bomba tehdidi gibi tehlike arz eden herhangi bir olay<\/p><\/td><td width=\"325\"><p>Avukata ileti\u015fim mektuplar\u0131 veya bir avukata ba\u015fvurma tehditleri<\/p><\/td><\/tr><tr><td width=\"325\"><p>M\u00fclkte geni\u015f hasar<\/p><\/td><td width=\"325\"><p>Hayat\u0131 tehdit etmeyen, acil servis \u00e7a\u011f\u0131rmay\u0131 gerektiren \u00e7al\u0131\u015fan sa\u011fl\u0131k sorunu<\/p><\/td><\/tr><tr><td width=\"325\"><p>Ciddi Koruma Endi\u015feleri<\/p><\/td><td width=\"325\"><p>\u00d6nemli \u00e7al\u0131\u015fan \u0130K sorunu ve\/veya uyumluluk endi\u015feleri<\/p><\/td><\/tr><tr><td width=\"325\"><p>G\u00fcvenli\u011fe ili\u015fkin ciddi endi\u015feler<\/p><\/td><td width=\"325\"><p>Pandemiler veya di\u011fer Sahalar\u0131 etkileyen acil durumlar<\/p><\/td><\/tr><tr><td width=\"325\"><p>Sunucu ar\u0131zas\u0131, yang\u0131n, sel gibi yerinde operasyonel kabiliyet kayb\u0131na neden olan herhangi bir olay<\/p><\/td><td width=\"325\"><p>Medya sorgusu\/Etkinlik<\/p><\/td><\/tr><tr><td width=\"325\"><p>Agresif sosyal medya sald\u0131r\u0131s\u0131<\/p><\/td><td width=\"325\"><p>RutIn d\u0131\u015f\u0131 yasal kurum ziyareti (\u00f6rne\u011fin, Birle\u015fik Krall\u0131k Vizesi ve G\u00f6\u00e7menlik (UKVI); yerel Konsey; Sa\u011fl\u0131k ve G\u00fcvenlik Y\u00fcr\u00fctme Kurumu (HSE), Denetim, Ofisleri, Standartlar ve Uygulamalar Departman\u0131 (Ofsted I\u015f\u0131\u011f\u0131), Ofis \u0130ngiliz K\u00fclt\u00fcr Konseyi (British Council), \u00d6NLEME ekibi vb.)<\/p><\/td><\/tr><tr><td width=\"325\"><p>Plans\u0131z polis ziyareti<\/p><\/td><td width=\"325\"><p>G\u00f6stericiler veya protestocular taraf\u0131ndan yak\u0131n bir tehdit<\/p><\/td><\/tr><\/tbody><\/table><p>\u00d6nemli Olay \u00f6\u011frenci korunmas\u0131 ile ilgiliyse, olay ayn\u0131 zamanda Grup Koruma ve \u00d6nleme Koordinat\u00f6r\u00fc Giulia Mella'ya, grubun merkezi korunma gelen kutusu arac\u0131l\u0131\u011f\u0131yla \u2013 safeguarding@malvernplc.com adresine de kaydedilmelidir. Grup Koruma ve \u00d6nleme Politikas\u0131n\u0131n Ek G'sine g\u00f6re, korunma y\u00fckseltmesi do\u011frudan Merkez M\u00fcd\u00fcr\u00fc'nden LiA DSL'e (Emiliano Sallustri) ve ard\u0131ndan Grup Koordinat\u00f6r\u00fc'ne gider. E\u011fer korunma olay\u0131 ayn\u0131 zamanda CIR'yi de tetiklerse, bu yap\u0131 i\u00e7indeki rollerine g\u00f6re zincirin di\u011fer b\u00f6l\u00fcmlerine bilgi verilir.<\/p><p>Kritik Olay sa\u011fl\u0131k ve g\u00fcvenlik ile ilgiliyse, olay\u0131n ayr\u0131ca Grup Sa\u011fl\u0131k ve G\u00fcvenlik Koordinat\u00f6r\u00fc Matthew Huda'ya, Grubun merkezi \u0130SG e-posta kutusu arac\u0131l\u0131\u011f\u0131yla \u2013 HSE@malvernplc.com adresine kaydedilmesi gerekmektedir. Kritik bir olay\u0131n ciddi yaralanma, tehlikeli bir durum veya \u00f6l\u00fcmle sonu\u00e7lanmas\u0131 halinde, 2013 tarihli Yaralanmalar\u0131n, Hastal\u0131klar\u0131n ve Tehlikeli Olaylar\u0131n Bildirimi Y\u00f6netmelikleri (RIDDOR) kapsam\u0131ndaki yasal bildirim y\u00fck\u00fcml\u00fcl\u00fckleri tetiklenebilir. RIDDOR y\u00fck\u00fcml\u00fcl\u00fcklerinin de\u011ferlendirilmesi, Grup \u0130SG Koordinat\u00f6r\u00fc Matthew Huda'n\u0131n sorumlulu\u011fundad\u0131r ve CRT m\u00fcdahalesi ile paralel olarak y\u00fcr\u00fct\u00fcl\u00fcr.<\/p><p>Koruma ihlallerinde zarar e\u015fi\u011fi a\u015f\u0131ld\u0131\u011f\u0131nda, KCSIE 2025 ve Grup Koruma ve \u00d6nleme Politikas\u0131 gere\u011fi, 1 i\u015f g\u00fcn\u00fc i\u00e7inde LADO'ya (Yerel Y\u00f6netim Atanm\u0131\u015f G\u00f6revlisi) ba\u015fvurulmal\u0131d\u0131r. LADO ileti\u015fimi sorumlulu\u011fu, Grup Koruma Koordinat\u00f6r\u00fc Giulia Mella ile koordinasyon halinde CRT Lideri ve LiA DSL olarak Emiliano Sallustri'ye aittir. Personel, tam raporlama k\u0131lavuzu i\u00e7in Grup Koruma ve \u00d6nleme Politikas\u0131 Ek G b\u00f6l\u00fcm\u00fcne ba\u015fvurmal\u0131d\u0131r.<\/p><ol start=\"5\"><li><strong> Acil Durum M\u00fcdahale Prosed\u00fcrleri<\/strong><\/li><\/ol><p>Ciddi bir olay meydana geldi\u011finde, a\u015fa\u011f\u0131daki ad\u0131mlar gecikmeden at\u0131lmal\u0131d\u0131r:<\/p><ul><li>G\u00fcvenli\u011fi sa\u011flay\u0131n: Dahil olan t\u00fcm ki\u015fileri ani zarardan koruyun.<\/li><li>Acil servislerle irtibata ge\u00e7in: Duruma g\u00f6re polis, ambulans veya itfaiye.<\/li><li>\u00dcst Y\u00f6netime Bildirim: Olay\u0131 ve al\u0131nan \u00f6nlemleri raporlay\u0131n.<\/li><li>Kan\u0131tlar\u0131 saklay\u0131n: Olanlar\u0131, kimlerin kar\u0131\u015ft\u0131\u011f\u0131n\u0131 ve ne zaman oldu\u011funu kaydedin.<\/li><li>Belge i\u015flemleri: T\u00fcm ileti\u015fimi, zamanlamalar\u0131 ve kararlar\u0131 g\u00fcnl\u00fc\u011fe kaydet.<\/li><li>PKD'yi Devreye Sokun: Program Y\u00f6neticisi, PKD'ye (Kritik Olay Bildirim) haber verir ve uygun 60 dakikal\u0131k veya 24 saatlik uyar\u0131 e-posta adresini (ve gerekti\u011finde ek Koruma ve Sa\u011fl\u0131k &amp; G\u00fcvenlik Grubu gelen kutular\u0131n\u0131) kullanarak kritik olay\u0131 kaydeder.<\/li><li>A\u00e7\u0131k ileti\u015fim kurun: Payla\u015f\u0131lan bilgilerin ger\u00e7ek\u00e7i, \u00f6z ve tutarl\u0131 olmas\u0131n\u0131 sa\u011flay\u0131n.<\/li><\/ul><p>Herhangi bir kay\u0131p, hasar veya sorumluluk potansiyeli i\u00e7eren durumda, Grubun sigorta broker\u0131na (Howdens, ileti\u015fim tek birim: Laura Penny) 24 saat i\u00e7inde haber verilmeli ve uygulanabilir durumlarda 12 saat i\u00e7inde ilk hasar de\u011ferlendirmesi yap\u0131lmal\u0131d\u0131r. Bunun ba\u015flat\u0131lmas\u0131ndan sorumlu ki\u015fi, \u0130KY'ye paralel olarak COO'dur.<\/p><ol start=\"6\"><li><strong> LiA Ele\u015ftirel M\u00fcdahale Ekibi (CRT) Olu\u015fumu<\/strong><\/li><\/ol><p>Kritik bir olay\u0131n ilan edilmesi \u00fczerine, g\u00f6revlendirilmi\u015f Kritik M\u00fcdahale Ekibi (CRT) devreye sokulur. LiA CRT, program s\u00fcresince g\u00fcnde 24 saat boyunca, ister \u015fahsen ister uzaktan olsun, hizmet vermektedir. T\u00fcm CRT \u00fcyelerinin ileti\u015fim bilgileri Genel Merkez Ekibi taraf\u0131ndan tutulmakta ve t\u00fcm merkez y\u00f6netim ekiplerinin eri\u015fimine a\u00e7\u0131kt\u0131r.<\/p><p>2026 Program\u0131 i\u00e7in LiA CRT:<\/p><ul><li>Beatrice Bellina \u2013 K\u0131demli Operasyon M\u00fcd\u00fcr\u00fc, Language in Action<\/li><li>Daniele Pluchino \u2013 Gen\u00e7ler Tak\u0131m\u0131 Yard\u0131mc\u0131 Sorumlusu<\/li><li>Adam Ennis \u2013 Language in Action Gen\u00e7ler B\u00f6l\u00fcm\u00fc Sorumlusu<\/li><li>Emiliano Sallustri \u2013 ELT ve LiA DSL Y\u00f6netici Direkt\u00f6r\u00fc<\/li><li>James Findley \u2013 Operasyon Direkt\u00f6r\u00fc, Malvern International PLC<\/li><\/ul><p>LiA CRT\u2019si, t\u00fcm m\u00fcdahale alanlar\u0131nda koordinasyon ve denetimi sa\u011flayan Emiliano Sallustri taraf\u0131ndan y\u00f6netilmektedir. Malvern International grup d\u00fczeyinde ise James Findley, Grup Kriz Sorumlusu ve BCP sorumlusudur. Bu nedenle, Malvern International grup d\u00fczeyindeki BCP\u2019nin 60 dakika ve 24 saat e\u015fik de\u011ferlerini kar\u015f\u0131layan herhangi bir olay, derhal grup d\u00fczeyine de y\u00fckseltilecek ve yerel operasyon ile daha geni\u015f grup aras\u0131ndaki m\u00fcdahale, Emiliano Sallustri ve James Findley aras\u0131nda koordine edilecektir.<\/p><ol start=\"7\"><li><strong> Kritik M\u00fcdahale Ekibi Sorumluluklar\u0131<\/strong><\/li><\/ol><p>LiA Kriz M\u00fcdahale Ekibi (LiA CRT), insanlar\u0131n, ileti\u015fimin, refah\u0131n ve olay sonras\u0131 incelemenin koordinasyonu dahil olmak \u00fczere m\u00fcdahalenin t\u00fcm y\u00f6nlerini y\u00f6netecek. Olay\u0131n ba\u015flang\u0131c\u0131ndan iyile\u015fme s\u00fcrecine kadar sakin, etkili ve iyi belgelenmi\u015f bir m\u00fcdahale sa\u011flamaktan sorumlu olacaklar.<\/p><p>Bireysel Sorumluluklar:<\/p><ul><li>Beatrice Bellina: Personel m\u00fcdahalesini ve g\u00f6zetimini y\u00f6netmek, t\u00fcm personelin do\u011fru ve zaman\u0131nda bilgi almas\u0131n\u0131 sa\u011flamak ve gerekirse g\u00fcvenli yer de\u011fi\u015ftirmeyi koordine etmek.<\/li><li>Daniele Pluchino: Grup Liderleri, Ajanslar ve Veliler\/Vasi ile \u0130leti\u015fim Kurmak ve B\u00f6lgesel Sat\u0131\u015f Y\u00f6neticileri ile \u00c7evirileri Koordinasyonunu Sa\u011flamak.<\/li><li>Adam Ennis: Bar\u0131nd\u0131rma sa\u011flay\u0131c\u0131lar\u0131 ve Acil Servislerle koordinasyon kurarak tutarl\u0131 ileti\u015fimi sa\u011flamak.<\/li><li>Emiliano Sallustri: LiA CRT\u2019ye liderlik etmek ve hissedarlar, bas\u0131n ve \u015firket geneliyle ileti\u015fimi y\u00f6netmek. British Council, yerel belediyeler ve d\u00fczenleyici kurumlarla (\u00f6rn. LADO) ileti\u015fimi y\u00f6netmek ve Malvern SLT\u2019yi bilgilendirmek.<\/li><li>James Findley: Grup Kriz Sorumlusu; Malvern \u0130\u015f S\u00fcreklili\u011fi Plan\u0131 (BCP) uyar\u0131nca, gerekti\u011finde acil ve devam eden m\u00fcdahale faaliyetlerini koordine eder.<\/li><\/ul><ol start=\"8\"><li><strong> \u0130leti\u015fim \u0130lkeleri<\/strong><\/li><\/ol><p>Kritik bir olay s\u0131ras\u0131ndaki t\u00fcm ileti\u015fim a\u015fa\u011f\u0131daki ilkelere uymal\u0131d\u0131r:<\/p><ul><li>Do\u011fruluk: Yay\u0131nlamadan \u00f6nce ger\u00e7ekleri teyit edin.<\/li><li>Tutarl\u0131l\u0131k: T\u00fcm mesajlar CRT k\u0131lavuzuna uygundur.<\/li><li>Gizlilik: Gizlilik ve veri koruma yasalar\u0131na sayg\u0131 g\u00f6sterin.<\/li><li>Empati: Etkilenenlere kar\u015f\u0131 hassasiyetle ileti\u015fim kurun.<\/li><li>Yetki: Harici olarak yaln\u0131zca yetkili temsilciler konu\u015fabilir.<\/li><\/ul><ol start=\"9\"><li><strong> Medya ve Sosyal Medya Protokol\u00fc<\/strong><\/li><\/ol><ul><li>Yaln\u0131zca Genel M\u00fcd\u00fcr ELT, COO veya yetkilendirilmi\u015f CRT \u00fcyesi medya kurulu\u015flar\u0131yla ileti\u015fim kurabilir.<\/li><li>Personelin herhangi bir olay hakk\u0131nda sosyal medyada payla\u015f\u0131m yapmas\u0131 veya yorum yapmas\u0131 yasakt\u0131r.<\/li><li>T\u00fcm harici talepler CRT Liderine y\u00f6nlendirilmelidir.<\/li><li>Dahili mesajla\u015fma profesyonel, olgusal ve gizli kalmal\u0131d\u0131r.<\/li><\/ul><ol start=\"10\"><li><strong> Olay Sonras\u0131 \u0130nceleme ve Destek<\/strong><\/li><\/ol><p>Herhangi bir olaydan sonra CRT, m\u00fcdahale y\u00f6netimi ve sonu\u00e7lar\u0131 hakk\u0131nda ayr\u0131nt\u0131l\u0131 bir rapor haz\u0131rlamak \u00fczere toplanacakt\u0131r. Raporlar, yedinci y\u0131la kadar - veya 18 ya\u015f\u0131n alt\u0131ndaki birinin kar\u0131\u015ft\u0131\u011f\u0131 durumlarda \u00f6\u011frenci 25 ya\u015f\u0131na gelene kadar, \u00e7ocuk koruma saklama standartlar\u0131na uygun olarak - g\u00fcvenli bir \u015fekilde saklan\u0131r, yaln\u0131zca CRT \u00fcyeleri taraf\u0131ndan eri\u015filebilir ve t\u00fcm belgeler veri koruma ve gizlilik standartlar\u0131na uygun olmal\u0131d\u0131r.<\/p><p>CRT, do\u011frudan veya dolayl\u0131 olarak etkilenen t\u00fcm taraflar\u0131n refah\u0131n\u0131 ve psikolojik ihtiya\u00e7lar\u0131n\u0131 de\u011ferlendirecek ve a\u015fa\u011f\u0131dakileri i\u00e7erebilecek ilgili deste\u011fi sa\u011flayacakt\u0131r:<\/p><ul><li>Etkilenen personel veya \u00f6\u011frencilere y\u00f6nelik dan\u0131\u015fmanl\u0131k veya bilgilendirme hizmetlerine eri\u015fim.<\/li><li>Etkilenenler i\u00e7in izin veya g\u00f6rev d\u00fczenlemesi.<\/li><li>Yans\u0131tmak ve endi\u015feleri dile getirmek i\u00e7in resmi bir \u00f6zet toplant\u0131s\u0131.<\/li><\/ul><ol start=\"11\"><li><strong> G\u00f6zden Ge\u00e7irme ve S\u00fcrekli \u0130yile\u015ftirme<\/strong><\/li><\/ol><p>Bu politika y\u0131ll\u0131k olarak veya kritik bir olaydan sonra g\u00f6zden ge\u00e7irilir. CRT, etkinli\u011fi de\u011ferlendirecek ve \u00f6\u011frenilen dersleri revize edilmi\u015f prosed\u00fcrlere ve e\u011fitime dahil edecektir. S\u00fcrekli iyile\u015ftirmeyi sa\u011flamak i\u00e7in g\u00fcncellemeler t\u00fcm personele ve payda\u015flara iletilir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1352022 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1352022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2026\/07\/LiA-Critical-Incident-Response-Policy-Reviewed-June-2026.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0130ndir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d2c46 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"64d2c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/gezilerde-kritik-olaylar-protokolu\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Gezilerde Kritik Olaylar Protokol\u00fc<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Critical Incident Response Policy Last updated 10\/06\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 10th\u00a0June 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 LiA Critical Incident Response Policy Last Reviewed\/Update Date\u202f\u00a0 10th\u00a0June 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 17th\u00a0June 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT) &amp; James Findley (Group COO)\u00a0 Next [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48985","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Critical Incident Response Policy - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/kritik-olay-mudahale-politikasi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Critical Incident Response Policy - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Critical Incident Response Policy Last updated 10\/06\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 10th\u00a0June 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 LiA Critical Incident Response Policy Last Reviewed\/Update Date\u202f\u00a0 10th\u00a0June 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 17th\u00a0June 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT) &amp; 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