{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-07-17T00:06:50","modified_gmt":"2026-07-17T00:06:50","slug":"ogrenci%cc%87-si%cc%87kayetleri%cc%87-poli%cc%87ti%cc%87kasi-ve-proseduru","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/tr\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"45237\" class=\"elementor elementor-45237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684aed79 body-header-small e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"684aed79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b7a4b55 e-con-full e-flex translate-yes e-con e-child\" data-id=\"7b7a4b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116fc076 sub-heading elementor-widget elementor-widget-heading\" data-id=\"116fc076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Politikalar<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67bddda1 e-con-full e-flex translate-yes e-con e-child\" data-id=\"67bddda1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47688726 elementor-widget elementor-widget-heading\" data-id=\"47688726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bde73 elementor-widget elementor-widget-text-editor\" data-id=\"72bde73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>Son G\u00fcncelleme 15\/05\/2026<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31f7aa45 body-text-1col e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"31f7aa45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b494ac4 section-style-default elementor-widget elementor-widget-Section settings\" data-id=\"b494ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56325558 e-con-full e-flex translate-yes e-con e-child\" data-id=\"56325558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-465bf551 elementor-widget elementor-widget-text-editor\" data-id=\"465bf551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table width=\"650\"><tbody><tr><td width=\"158\"><p><strong>B\u00f6l\u00fcm<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>Eylem Halinde Dil\u00a0<\/p><\/td><td width=\"217\"><p><strong>Uygulama Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>tak\u0131m<\/sup>\u00a0May\u0131s 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politikan\u0131n Resmi Ad\u0131<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u00d6\u011frenci \u015eikayet Politikas\u0131 ve Prosed\u00fcr\u00fc (v2.0)<\/p><\/td><td width=\"217\"><p><strong>Son G\u00f6zden Ge\u00e7irme\/G\u00fcncelleme Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>tak\u0131m<\/sup>\u00a0May\u0131s 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politika Sahibi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>Adam Ennis (Gen\u00e7ler Sorumlusu)\u00a0<\/p><\/td><td width=\"217\"><p><strong>Onay Tarihi<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>tak\u0131m<\/sup>\u00a0May\u0131s 2026\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>Politika Onaylay\u0131c\u0131s\u0131<\/strong><\/p><\/td><td width=\"174\"><p>Emiliano Sallustri (Genel M\u00fcd\u00fcr, ELT \u2013 Atanm\u0131\u015f Koruma Sorumlusu)\u00a0<\/p><\/td><td><p><strong>Sonraki \u0130nceleme <\/strong><\/p><\/td><td><p>15<sup>tak\u0131m<\/sup> May\u0131s 2027<\/p><\/td><\/tr><\/tbody><\/table><p><strong>\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc<\/strong><\/p><ol><li><strong> Ama\u00e7 ve Kapsam<\/strong><\/li><\/ol><p>Bu belge, Language in Action (LIA) i\u00e7in \u00d6\u011frenci \u015eikayet Politikas\u0131 ve Prosed\u00fcr\u00fcn\u00fc ortaya koymaktad\u0131r.<\/p><p>Prosed\u00fcrlerin kapsam\u0131, sa\u011flanan hizmetler ve tesisler de dahil olmak \u00fczere \u00f6\u011frencilerin LIA'daki deneyimleriyle ilgili \u015fikayetlerle s\u0131n\u0131rl\u0131d\u0131r.<\/p><p>Bu politika, Language in Action programlar\u0131na kay\u0131tl\u0131 t\u00fcm \u00f6\u011frenciler i\u00e7in ge\u00e7erlidir. \u00d6\u011frencinin 18 ya\u015f\u0131ndan k\u00fc\u00e7\u00fck olmas\u0131 durumunda, \u00f6\u011frencinin haklar\u0131 ve bu prosed\u00fcrdeki kat\u0131l\u0131m\u0131na ili\u015fkin at\u0131flar, uygun oldu\u011fu \u015fekilde velisine, yasal vasisine veya e\u015flik eden grup liderine de yay\u0131lacakt\u0131r.<\/p><ol start=\"2\"><li><strong> \u0130lkeler<\/strong><\/li><\/ol><p>2.1. \u00d6\u011frenciler, \u015fikayet etme konusunda istedikleri ki\u015fiden bilgi, tavsiye ve yard\u0131m talep edebilirler. \u00d6\u011frenci, herhangi bir a\u015famada, talep etmesi halinde \u00f6\u011frenci ad\u0131na konu\u015fabilecek ba\u015fka bir ki\u015fi taraf\u0131ndan e\u015flik edilme\/temsil edilme hakk\u0131na sahiptir.<\/p><p>2.2. LIA, Okulun etkinli\u011fini art\u0131rmas\u0131 ve\/veya hizmetini iyile\u015ftirmesi konusunda \u00f6\u011frencilerden gelen yorum ve \u00f6nerileri memnuniyetle kar\u015f\u0131lar. \u00d6\u011frenciler \u00f6neride bulunmaya te\u015fvik edilir.<\/p><p>2.3. Okul, \u00f6\u011frencilerin zaman zaman personelinden ald\u0131klar\u0131 olanaklar veya hizmetler hakk\u0131nda \u015fikayetleri olabilece\u011fini kabul eder.<\/p><p>2.4. Bu prosed\u00fcrler, \u00f6\u011frencilerin uygun personele yorum, \u00f6neri ve \u015fikayetlerini iletmeleri i\u00e7in basit ve anla\u015f\u0131l\u0131r bir yol sa\u011flamay\u0131 ama\u00e7lamaktad\u0131r.<\/p><p>2.5. Okul, herhangi bir \u00f6\u011frencinin yapt\u0131\u011f\u0131 yorum, \u00f6neri veya \u015fikayetle ilgili olarak verilen hizmet ve ilginin, al\u0131nan eylem sonucunda hi\u00e7bir \u015fekilde zarar g\u00f6rmemesini sa\u011flayacakt\u0131r, ancak Okul, \u00f6\u011frencilerin anlams\u0131z veya taciz edici \u015fikayetlerde bulunmayaca\u011f\u0131n\u0131 beklemektedir.<\/p><p>2.6. Okul, yorumlar\u0131n, \u00f6nerilerin ve \u015fikayetlerin gizlili\u011fini m\u00fcmk\u00fcn oldu\u011funca sa\u011flayacakt\u0131r. Ancak, bir \u015fikayette bulunuldu\u011fu ve soru\u015fturuldu\u011fu normal \u015fartlarda hizmet sa\u011flay\u0131c\u0131ya bildirilmelidir.<\/p><p>2.7. Yukar\u0131daki paragraf, personel disiplin konular\u0131yla ilgili mevcut prosed\u00fcrleri hi\u00e7bir \u015fekilde etkilemez.<\/p><p>2.8. Okul, t\u00fcm resmi \u015fikayetlerin kaydedildi\u011fi bir \u015eikayet Kayd\u0131 (merkez \u015fikayet elektronik tablosu \u2013 \u015eikayet Kayd\u0131) tutmaktad\u0131r ve bu kayda \u015fikayetin al\u0131nd\u0131\u011f\u0131 tarih, \u015fikayetin niteli\u011fi, sonucu ve al\u0131nan her t\u00fcrl\u00fc d\u00fczeltici eylem dahildir.<\/p><ol start=\"3\"><li><strong> \u015eikayet Prosed\u00fcr\u00fc<\/strong><\/li><\/ol><p><strong>3.0. Koruyucu \u00d6nlem ve Refah \u015eikayetleri<\/strong><\/p><p>Bir \u015fikayet \u00f6\u011frencinin korunmas\u0131, refah\u0131 veya g\u00fcvenli\u011fi ile ilgiliyse, bu prosed\u00fcr uygulanmaz. Bu t\u00fcr konular derhal Yetkili Koruma Liderine (DSL) bildirilmelidir ve Grup Koruma ve Engelleme Politikas\u0131 ve LiA ekine uygun olarak ele al\u0131nmal\u0131d\u0131r. DSL, yasal makamlara sevk etmeyi i\u00e7erebilecek uygun eylem plan\u0131n\u0131 belirlemekten sorumludur. B\u00f6l\u00fcm 3.1 ve 3.2'de belirtilen zaman \u00e7izelgeleri koruma endi\u015feleri i\u00e7in ge\u00e7erli de\u011fildir.<\/p><p><strong>3.1. Resmi Olmayan A\u015fama<\/strong><\/p><p>Umar\u0131z \u00e7o\u011fu sorun ve soru, ilgili personel \u00fcyesiyle yap\u0131lacak bir g\u00f6r\u00fc\u015fme yoluyla h\u0131zl\u0131 ve gayri resmi bir \u015fekilde \u00e7\u00f6z\u00fclecektir. Personel \u00fcyesi yard\u0131mc\u0131 olamazsa, \u00f6\u011fren<\/p><ul><li>Dersler, s\u0131navlar ve s\u0131n\u0131f seviyeleri: \u00d6\u011fretmen \/ Akademik Direkt\u00f6r \/ E\u011fitim Koordinat\u00f6r\u00fc<\/li><li>Etkinlikler, geziler ve bo\u015f zaman program\u0131: Tur Rehberi \/ Tur Koordinat\u00f6r\u00fc \/ Merkez Y\u00f6neticisi<\/li><li>Refah, konaklama ve yemek: Kamp\u00fcs Lideri \/ Kamp\u00fcs Koordinat\u00f6r\u00fc \/ Merkez M\u00fcd\u00fcr\u00fc<\/li><li>Ba\u015fka genel bir sorun veya sorgunuz mu var: Refah G\u00f6revlisi \/ Merkez M\u00fcd\u00fcr\u00fc<\/li><\/ul><p>E\u011fer gayriresmi yan\u0131t tatmin edici de\u011filse, \u00f6\u011frencinin resmi \u015fikayet prosed\u00fcr\u00fcn\u00fc kullanma hakk\u0131 vard\u0131r. Gayriresmi a\u015fama, \u015fikayetin yap\u0131ld\u0131\u011f\u0131 tarihten itibaren 24 saat i\u00e7inde tamamlanmal\u0131d\u0131r. Bu s\u00fcre i\u00e7inde bir \u00e7\u00f6z\u00fcm bulunamazsa, \u00f6\u011frenci do\u011frudan Okul A\u015famas\u0131'na ge\u00e7ebilir. \u00d6\u011frenci 18 ya\u015f\u0131n alt\u0131ndaysa, velisi, vasisi veya grup lideri, yap\u0131lan herhangi bir gayriresmi \u015fikayet hakk\u0131nda bilgilendirilir ve s\u00fcre\u00e7 boyunca g\u00fcncel tutulur.<\/p><p><strong>3.2. Okul A\u015famas\u0131 (Resmi \u015eikayet)<\/strong><\/p><p>Bu prosed\u00fcrler kapsam\u0131nda \u00f6\u011frenci resmi bir \u015fikayette bulunmak isterse, \u015fikayetini, \u015fikayet formu temin edecek olan Merkez M\u00fcd\u00fcr\u00fc'ne iletmelidir (bkz. ayr\u0131 Ek B belgesi).<\/p><p>Merkez M\u00fcd\u00fcr\u00fcn\u00fc ilgilendiren yaz\u0131l\u0131 \u015fik\u00e2yetler do\u011frudan e-posta yoluyla Language in Action Merkez Ofisine g\u00f6nderilmeli veya merkezde bulunan Language in Action \u015fik\u00e2yet formu doldurulmal\u0131d\u0131r.<\/p><p>Merkez M\u00fcd\u00fcr\u00fc \u00f6\u011frenciye normalde 48 saat i\u00e7inde \u015fahsen yan\u0131t verecektir. Merkez M\u00fcd\u00fcr\u00fc, \u015fikayetin daha fazla soru\u015fturma gerektirdi\u011fine karar verirse, \u015fikayetin nas\u0131l i\u015fleme al\u0131naca\u011f\u0131n\u0131 \u00f6\u011frenciye (veya velisine\/vasisine veya temsilcisine) a\u00e7\u0131klayacakt\u0131r. \u015eikayet tam olarak soru\u015fturulacak ve \u00f6\u011frenci normalde 3 i\u015f g\u00fcn\u00fc i\u00e7inde bir yan\u0131t alacakt\u0131r.<\/p><p>\u00d6\u011frenci, ald\u0131\u011f\u0131 yan\u0131ttan memnun kal\u0131rsa ve \u015fikayeti daha ileri g\u00f6t\u00fcrmek istemezse, \u015fikayetten elde edilen bilgiler Okulun sa\u011flad\u0131\u011f\u0131 hizmeti iyile\u015ftirmek i\u00e7in kullan\u0131lacak ve \u015eikayet Kayd\u0131'na i\u015flenecektir.<\/p><p><strong>3.3. \u0130tirazlar<\/strong><\/p><p>\u015eikayet 3 i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6z\u00fclmezse veya sonu\u00e7 \u00f6\u011frenciyi tatmin etmezse, \u015fikayetin Language in Action Genel Merkezine iletilmesi gerekmektedir.<\/p><p>Genel Merkez \u015fikayeti inceleyecek ve \u00f6\u011frenci normalde 3 i\u015f g\u00fcn\u00fc i\u00e7inde yan\u0131t alacakt\u0131r.<\/p><p>\u00d6\u011frenci yan\u0131t\u0131 tatmin edici bulmazsa, Y\u00f6netici M\u00fcd\u00fcr ELT bir \u015eikayet Komitesi toplant\u0131s\u0131 d\u00fczenleyecektir. Toplant\u0131 \u00f6ncesinde \u00f6\u011frenciye dinlenimde temsil edilme hakk\u0131 oldu\u011fu bildirilecektir.<\/p><p>\u00d6\u011frencinin 18 ya\u015f\u0131ndan k\u00fc\u00e7\u00fck olmas\u0131 halinde, velisinin veya yasal vasisinin itirazdan haberdar edilmesi ve s\u00fcrece kat\u0131lma veya herhangi bir duru\u015fmada bulunma hakk\u0131 tan\u0131nmas\u0131 gerekmektedir.<\/p><p><strong>3.3.1. \u015eik\u00e2yet Komisyonu'nun Olu\u015fumu<\/strong><\/p><ul><li>\u00dcst y\u00f6netim ekibinin bir \u00fcyesi: Genel M\u00fcd\u00fcr (ELT), \u00c7ocuk B\u00f6l\u00fcm\u00fc Ba\u015fkan\u0131, K\u0131demli Operasyon M\u00fcd\u00fcr\u00fc, Akademik \u0130\u015fler Ba\u015fkan\u0131 veya \u0130K \u0130\u015f Orta\u011f\u0131 (uygun oldu\u011fu \u015fekilde)<\/li><li>Bir \u00d6\u011frenci Temsilcisi<\/li><li>Bir \u00d6\u011fretmen<\/li><li>\u00d6\u011frenci 18 ya\u015f\u0131n alt\u0131ndaysa: Bir veli, vasi veya grup lideri temsilcisi (oy kullanmayan, \u00f6\u011frenciye destek olmak i\u00e7in bulunan)<\/li><\/ul><p><strong>3.3.2. \u0130tirazlar \u0130\u00e7in G\u00f6rev Tan\u0131m\u0131<\/strong><\/p><ul><li>Okulda ya\u015fananlar, Okullar veya herhangi bir destek departman\u0131 taraf\u0131ndan sa\u011flanan hizmetler ve tesisler hakk\u0131nda bir \u00f6\u011frencinin \u015fikayetlerini de\u011ferlendirmek.<\/li><li>Kararlar\u0131n\u0131 Y\u00f6netim Kuruluna ve uygun oldu\u011funda \u00d6\u011frenci Temsilcilerine bildirmek.<\/li><\/ul><p><strong>3.4. Son Temyizler<\/strong><\/p><p>\u00d6\u011frenci itiraz a\u015famas\u0131n\u0131n sonu\u00e7lar\u0131ndan memnun de\u011filse, \u015funlarla ileti\u015fime ge\u00e7mesi te\u015fvik edilir:<\/p><ul><li>British Council: British Council Customer Service UK, Bridgewater House, 58 Whitworth Street, Manchester, M1 6BB<\/li><li>\u0130ngiliz UK \u00f6\u011frenci \u015fikayet prosed\u00fcr\u00fc arac\u0131l\u0131\u011f\u0131yla, www.englishuk.com adresinden ula\u015f\u0131labilen \u015fikayetler dile getirilebilir.<\/li><\/ul><ol start=\"4\"><li><strong> Veri Koruma ve Gizlilik<\/strong><\/li><\/ol><p>4.1. Bir \u015fikayetle ba\u011flant\u0131l\u0131 olarak toplanan ve i\u015flenen t\u00fcm ki\u015fisel veriler (\u015fikayet edenin kimli\u011fi, \u015fikayetin ayr\u0131nt\u0131lar\u0131, tan\u0131k ifadeleri ve sonu\u00e7lar dahil) Birle\u015fik Krall\u0131k Genel Veri Koruma Y\u00f6netmeli\u011fi (UK GDPR) ve 2018 Veri Koruma Yasas\u0131'na uygun olarak i\u015flenecektir.<\/p><p>4.2. \u015eikayetlerle ilgili ki\u015fisel veriler, \u00e7\u00f6z\u00fcm tarihinden itibaren \u00fc\u00e7 (3) y\u0131l s\u00fcreyle saklanacak, ard\u0131ndan g\u00fcvenli bir \u015fekilde imha edilecektir. Koruma konular\u0131yla ilgili kay\u0131tlar, ayr\u0131 saklama gereksinimlerine tabidir.<\/p><p>4.3. \u015eikayet kay\u0131tlar\u0131na, \u015fikayetin soru\u015fturulmas\u0131 ve \u00e7\u00f6z\u00fcmlenmesiyle do\u011frudan ilgili olan ki\u015filer, yetkili \u00fcst d\u00fczey y\u00f6neticiler ve yetkilendirilmi\u015f akreditasyon kurulu\u015flar\u0131 \"bilmesi gereken\" esas dahilinde eri\u015febilecektir.<\/p><p>4.4. \u00d6\u011frencilerin (ve uygulanabildi\u011fi durumlarda velilerinin veya vasilerinin) Okul'a Bir Konu Eri\u015fim Talebi sunarak bir \u015fikayetle ba\u011flant\u0131l\u0131 olarak tutulan ki\u015fisel verilerine eri\u015fme haklar\u0131 vard\u0131r.<\/p><p><strong>Ek A: \u015eikayetler Komitesi Toplant\u0131s\u0131 Protokol\u00fc<\/strong><\/p><ul><li>Ba\u015fkan taraflara \u015fikayetin niteli\u011fini teyit edecektir.<\/li><li>Ba\u015fkan, ma\u011fdur \u00f6\u011frencinin (veya temsilcisinin) \u015fikayetini desteklemek i\u00e7in davas\u0131n\u0131 sunmas\u0131n\u0131 ve \u015fikayeti destekleyen tan\u0131k(lar)\u0131 tan\u0131ttmas\u0131n\u0131 isteyecektir.<\/li><li>Komite, \u00f6\u011frenciye ve\/veya temsilciye ve\/veya tan\u0131\u011f\u0131na\/tan\u0131klar\u0131na her zaman Ba\u015fkan arac\u0131l\u0131\u011f\u0131yla soru sorabilir.<\/li><li>Ba\u015fkan, aleyhinde \u015fikayette bulunulan ki\u015fiden \u015fikayete yan\u0131t vermesini ve yan\u0131t\u0131 desteklemek \u00fczere tan\u0131k(lar) sunmas\u0131n\u0131 isteyecektir.<\/li><li>Komite, \u015fikayetin y\u00f6neltildi\u011fi ki\u015fi ve tan\u0131\u011f\u0131na\/tan\u0131klar\u0131na herhangi bir zamanda Ba\u015fkan arac\u0131l\u0131\u011f\u0131yla soru sorabilir.<\/li><li>Ba\u015fkan, \u015fikayeti getiren \u00f6\u011frenciye (veya temsilciye) davas\u0131n\u0131 \u00f6zetlemesini isteyecektir.<\/li><li>Ba\u015fkan, \u015fikayetin y\u00f6neltildi\u011fi ki\u015fiden davas\u0131n\u0131 \u00f6zetlemesini isteyecektir.<\/li><li>Taraflardan toplant\u0131y\u0131 terk etmeleri istenecek ve Komite dinlenen kan\u0131tlar\u0131 de\u011ferlendirecek ve bu a\u015famada di\u011fer taraflardan daha fazla kan\u0131t veya tavsiye almak i\u00e7in duru\u015fmay\u0131 daha sonraki bir tarihte yeniden toplamay\u0131 se\u00e7ebilir. B\u00f6yle bir durumda, t\u00fcm taraflar yeniden toplanacak toplant\u0131ya kat\u0131lmaya davet edilecektir.<\/li><li>Ba\u015fkan, taraflar\u0131 bir araya \u00e7a\u011f\u0131rarak ya da yaz\u0131l\u0131 olarak Komite'nin karar\u0131n\u0131 a\u00e7\u0131klayacakt\u0131r. Duru\u015fman\u0131n sonucu be\u015f i\u015f g\u00fcn\u00fc i\u00e7inde yaz\u0131l\u0131 olarak teyit edilecektir.<\/li><\/ul><p><strong>Ek B: \u00d6\u011frenci \u015eikayet Formu<\/strong><\/p><p>\u00d6\u011frenci \u015eikayet Formu ayr\u0131 bir belge (Ek B) olarak d\u00fczenlenmi\u015ftir. Madde 3.2 uyar\u0131nca resmi bir \u015fikayette bulunurken kullan\u0131lmal\u0131d\u0131r. Kopyalar\u0131 Merkez Y\u00f6neticisinden ve Genel Merkezden temin edilebilir. L\u00fctfen en g\u00fcncel s\u00fcr\u00fcm\u00fcn\u00fc Merkez Y\u00f6neticinizden isteyin veya LIA web sitesinden indirin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e0984 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"02e0984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2026\/07\/Student-Complaints-Policy-and-Procedure-v2.0-Reviewed-15-May-2026.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0130ndir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Student Complaints Policy and Procedure Last updated 15\/05\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 Student Complaints Policy and Procedure (v2.0) Last Reviewed\/Update Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 15th\u00a0May 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT \u2013 Designated Safeguarding Lead)\u00a0 [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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