{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-06-04T09:48:08","modified_gmt":"2026-06-04T09:48:08","slug":"ogrenci%cc%87-si%cc%87kayetleri%cc%87-poli%cc%87ti%cc%87kasi-ve-proseduru","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/tr\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\tPolitikalar<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Son g\u00fcncelleme 04\/06\/2026<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Belge Ba\u015fl\u0131\u011f\u0131<\/span><\/b>\u00a0<\/span><\/p><\/td>

\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\u00d6rg\u00fct<\/span><\/b>\u00a0<\/span><\/p><\/td>

Dil Pratikte (Malvern International)<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Versiyon<\/span><\/b>\u00a0<\/span><\/p><\/td>

2.0<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Yay\u0131n Tarihi<\/span><\/b>\u00a0<\/span><\/p><\/td>

May\u0131s 2026<\/span>\u00a0<\/span><\/p><\/td><\/tr>

De\u011ferlendirme Tarihi<\/span><\/b>\u00a0<\/span><\/p><\/td>

May\u0131s 2027<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Politika Sahibi<\/span><\/b>\u00a0<\/span><\/p><\/td>

Gen\u00e7lerin Ba\u015fkan\u0131<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Onaylayan<\/span><\/b>\u00a0<\/span><\/p><\/td>

Koruma Sorumlusu<\/span>\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>

1. AMA\u00c7 VE KAPSAM<\/h2>

Bu belge, Language in Action (LIA) i\u00e7in \u00d6\u011frenci \u015eikayet Politikas\u0131 ve Prosed\u00fcr\u00fcn\u00fc ortaya koymaktad\u0131r.<\/p>

Prosed\u00fcrlerin kapsam\u0131, \u00f6\u011frencilerinin LIA'daki deneyimlerine ili\u015fkin \u015fikayetlerle, sa\u011flanan hizmetler ve tesisler dahil olmak \u00fczere s\u0131n\u0131rl\u0131d\u0131r.<\/p>

Bu politika, Aksiyon Dil programlar\u0131na kay\u0131tl\u0131 t\u00fcm \u00f6\u011frencileri kapsar. \u00d6\u011frencinin 18 ya\u015f\u0131ndan k\u00fc\u00e7\u00fck olmas\u0131 durumunda, bu prosed\u00fcrdeki \u00f6\u011frencinin haklar\u0131 ve kat\u0131l\u0131m\u0131na ili\u015fkin at\u0131flar, uygun oldu\u011fu \u00f6l\u00e7\u00fcde, velisine, yasal vasisine veya refakat\u00e7i grup liderine de geni\u015fletilecektir.<\/p>

2. \u0130LKELER<\/h2>

2.1. \u00d6\u011frenciler, \u015fikayette bulunmak i\u00e7in istedikleri ki\u015fiden bilgi, tavsiye ve yard\u0131m isteyebilirler. \u00d6\u011frencinin, gerekirse kendi ad\u0131na konu\u015fabilecek ba\u015fka bir ki\u015fi taraf\u0131ndan e\u015flik edilme\/temsil edilme hakk\u0131 her a\u015famada mevcuttur.<\/p>

2.2. LIA, Okulun etkinli\u011fini art\u0131rmas\u0131 ve\/veya hizmetini iyile\u015ftirmesi konusunda \u00f6\u011frencilerden gelen yorum ve \u00f6nerileri memnuniyetle kar\u015f\u0131lar. \u00d6\u011frenciler \u00f6neride bulunmaya te\u015fvik edilir.<\/p>

2.3. Okul, \u00f6\u011frencilerin zaman zaman personelinden ald\u0131klar\u0131 olanaklar veya hizmetler hakk\u0131nda \u015fikayetleri olabilece\u011fini kabul eder.<\/p>

2.4. Bu prosed\u00fcrler, \u00f6\u011frencilerin uygun personele yorum, \u00f6neri ve \u015fikayetlerini iletmeleri i\u00e7in basit ve anla\u015f\u0131l\u0131r bir yol sa\u011flamay\u0131 ama\u00e7lamaktad\u0131r.<\/p>

2.5. Okul, herhangi bir \u00f6\u011frencinin yapt\u0131\u011f\u0131 yorum, \u00f6neri veya \u015fikayetle ilgili olarak verilen hizmet ve ilginin, al\u0131nan eylem sonucunda hi\u00e7bir \u015fekilde zarar g\u00f6rmemesini sa\u011flayacakt\u0131r, ancak Okul, \u00f6\u011frencilerin anlams\u0131z veya taciz edici \u015fikayetlerde bulunmayaca\u011f\u0131n\u0131 beklemektedir.<\/p>

2.6. Okul, yorumlar\u0131n, \u00f6nerilerin ve \u015fikayetlerin gizlili\u011fini m\u00fcmk\u00fcn oldu\u011funca sa\u011flayacakt\u0131r. Ancak, bir \u015fikayette bulunuldu\u011fu ve soru\u015fturuldu\u011fu normal \u015fartlarda hizmet sa\u011flay\u0131c\u0131ya bildirilmelidir.<\/p>

2.7. Yukar\u0131daki paragraf, personel disiplin konular\u0131yla ilgili mevcut prosed\u00fcrleri hi\u00e7bir \u015fekilde etkilemez.<\/p>

2.8. Okul, al\u0131nan tarih, \u015fikayetin niteli\u011fi, sonu\u00e7 ve al\u0131nan her t\u00fcrl\u00fc d\u00fczeltici \u00f6nlem de dahil olmak \u00fczere t\u00fcm resmi \u015fikayetlerin kaydedildi\u011fi bir \u015eikayet Kay\u0131t Defteri tutar.<\/p>

3. \u015e\u0130KAYET PROSED\u00dcR\u00dc<\/h2>

3.0. Koruyucu \u00d6nlem ve Refah \u015eikayetleri<\/strong><\/p>

Bir \u015fikayet bir \u00f6\u011frencinin korunmas\u0131, refah\u0131 veya g\u00fcvenli\u011fi ile ilgiliyse, bu prosed\u00fcr ge\u00e7erli de\u011fildir. Bu t\u00fcr konular derhal Atanm\u0131\u015f Koruma Liderine (DSL) bildirilmelidir ve Grup Koruma ve \u00d6nleme Politikas\u0131 ve LiA ekine uygun olarak ele al\u0131nmal\u0131d\u0131r. DSL, yasal mercilere sevk etmeyi i\u00e7erebilecek uygun eylem tarz\u0131n\u0131 belirlemekten sorumludur. B\u00f6l\u00fcm 3.1 ve 3.2'de belirtilen zaman \u00e7izelgeleri koruma endi\u015feleri i\u00e7in ge\u00e7erli de\u011fildir.<\/p>

3.1. Resmi Olmayan A\u015fama<\/strong><\/p>

Umar\u0131z \u00e7o\u011fu sorun ve soru, ilgili personel \u00fcyesiyle yap\u0131lacak bir g\u00f6r\u00fc\u015fme yoluyla h\u0131zl\u0131 ve gayri resmi bir \u015fekilde \u00e7\u00f6z\u00fclecektir. Personel \u00fcyesi yard\u0131mc\u0131 olamazsa, \u00f6\u011fren<\/p>

  • Dersler, s\u0131navlar ve s\u0131n\u0131f seviyeleri: \u00d6\u011fretmen \/ E\u011fitim Y\u00f6neticisi \/ Akademik M\u00fcd\u00fcr<\/li>
  • Etkinlikler, geziler ve bo\u015f zaman program\u0131: Tur Rehberi \/ Tur Koordinat\u00f6r\u00fc \/ Merkez Y\u00f6neticisi<\/li>
  • Refah, konaklama ve yemek: Kamp\u00fcs Lideri \/ Kamp\u00fcs Koordinat\u00f6r\u00fc \/ Merkez M\u00fcd\u00fcr\u00fc<\/li>
  • Ba\u015fka genel bir sorun veya sorgunuz mu var: Refah G\u00f6revlisi \/ Merkez M\u00fcd\u00fcr\u00fc<\/li><\/ul>

    E\u011fer gayriresmi yan\u0131t tatmin edici de\u011filse, \u00f6\u011frencinin resmi \u015fikayet prosed\u00fcr\u00fcn\u00fc kullanma hakk\u0131 vard\u0131r. Gayriresmi a\u015fama, \u015fikayetin yap\u0131ld\u0131\u011f\u0131 tarihten itibaren 24 saat i\u00e7inde tamamlanmal\u0131d\u0131r. Bu s\u00fcre i\u00e7inde bir \u00e7\u00f6z\u00fcm bulunamazsa, \u00f6\u011frenci do\u011frudan Okul A\u015famas\u0131'na ge\u00e7ebilir. \u00d6\u011frenci 18 ya\u015f\u0131n alt\u0131ndaysa, velisi, vasisi veya grup lideri, yap\u0131lan herhangi bir gayriresmi \u015fikayet hakk\u0131nda bilgilendirilir ve s\u00fcre\u00e7 boyunca g\u00fcncel tutulur.<\/p>

    3.2. Okul A\u015famas\u0131 (Resmi \u015eikayet)<\/strong><\/p>

    Bu prosed\u00fcrler kapsam\u0131nda \u00f6\u011frenci resmi bir \u015fikayette bulunmak isterse, \u015fikayetini, \u015fikayet formu temin edecek olan Merkez M\u00fcd\u00fcr\u00fc'ne iletmelidir (bkz. ayr\u0131 Ek B belgesi).<\/p>

    Merkez M\u00fcd\u00fcr\u00fcn\u00fc ilgilendiren yaz\u0131l\u0131 \u015fik\u00e2yetler do\u011frudan e-posta yoluyla Language in Action Merkez Ofisine g\u00f6nderilmeli veya merkezde bulunan Language in Action \u015fik\u00e2yet formu doldurulmal\u0131d\u0131r.<\/p>

    Merkez M\u00fcd\u00fcr\u00fc \u00f6\u011frenciye normalde 48 saat i\u00e7inde \u015fahsen yan\u0131t verecektir. Merkez M\u00fcd\u00fcr\u00fc, \u015fikayetin daha fazla soru\u015fturma gerektirdi\u011fine karar verirse, \u015fikayetin nas\u0131l i\u015fleme al\u0131naca\u011f\u0131n\u0131 \u00f6\u011frenciye (veya velisine\/vasisine veya temsilcisine) a\u00e7\u0131klayacakt\u0131r. \u015eikayet tam olarak soru\u015fturulacak ve \u00f6\u011frenci normalde 3 i\u015f g\u00fcn\u00fc i\u00e7inde bir yan\u0131t alacakt\u0131r.<\/p>

    \u00d6\u011frenci, ald\u0131\u011f\u0131 yan\u0131ttan memnun kal\u0131rsa ve \u015fikayeti daha ileri g\u00f6t\u00fcrmek istemezse, \u015fikayetten elde edilen bilgiler Okulun sa\u011flad\u0131\u011f\u0131 hizmeti iyile\u015ftirmek i\u00e7in kullan\u0131lacak ve \u015eikayet Kayd\u0131'na i\u015flenecektir.<\/p>

    3.3. \u0130tirazlar<\/strong><\/p>

    \u015eikayet 3 i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6z\u00fclmezse veya sonu\u00e7 \u00f6\u011frenciyi tatmin etmezse, \u015fikayetin Language in Action Genel Merkezine iletilmesi gerekmektedir.<\/p>

    Genel Merkez \u015fikayeti inceleyecek ve \u00f6\u011frenci normalde 3 i\u015f g\u00fcn\u00fc i\u00e7inde yan\u0131t alacakt\u0131r.<\/p>

    \u00d6\u011frenci yan\u0131t\u0131ndan memnun kalmazsa, M\u00fcd\u00fcrler bir \u015eikayet Komitesi toplant\u0131s\u0131 yapacakt\u0131r. Toplant\u0131dan \u00f6nce \u00f6\u011frenciye duru\u015fmada temsil edilme hakk\u0131 oldu\u011fu bildirilecektir.<\/p>

    \u00d6\u011frencinin 18 ya\u015f\u0131ndan k\u00fc\u00e7\u00fck olmas\u0131 halinde, velisinin veya yasal vasisinin itirazdan haberdar edilmesi ve s\u00fcrece kat\u0131lma veya herhangi bir duru\u015fmada bulunma hakk\u0131 tan\u0131nmas\u0131 gerekmektedir.<\/p>

    3.3.1. \u015eik\u00e2yet Komisyonu'nun Olu\u015fumu<\/strong><\/p>

    • Y\u00f6netim Kurulu \u00dcyelerinden Biri veya (duruma g\u00f6re) Genel M\u00fcd\u00fcr, Operasyon M\u00fcd\u00fcr\u00fc, Akademik M\u00fcd\u00fcr veya \u0130K M\u00fcd\u00fcr\u00fc<\/li>
    • Bir \u00d6\u011frenci Temsilcisi<\/li>
    • Bir \u00d6\u011fretmen<\/li>
    • \u00d6\u011frenci 18 ya\u015f\u0131n alt\u0131ndaysa: Bir veli, vasi veya grup lideri temsilcisi (oy kullanmayan, \u00f6\u011frenciye destek olmak i\u00e7in bulunan)<\/li><\/ul>

      3.3.2. \u0130tirazlar \u0130\u00e7in G\u00f6rev Tan\u0131m\u0131<\/strong><\/p>

      • Okulda, Okullar veya herhangi bir destek departman\u0131 taraf\u0131ndan sa\u011flanan hizmet ve tesisler de dahil olmak \u00fczere \u00f6\u011frencilerin deneyimlerine ili\u015fkin \u015fikayetlerini de\u011ferlendirmek.<\/li>
      • Kararlar\u0131n\u0131 Y\u00f6netim Kuruluna ve uygun oldu\u011funda \u00d6\u011frenci Temsilcilerine bildirmek.<\/li><\/ul>

        3.4. Son Temyizler<\/strong><\/p>

        \u00d6\u011frenci, itiraz a\u015famas\u0131n\u0131n sonu\u00e7lar\u0131ndan memnun kalmazsa, okulun akreditasyon kurulu\u015flar\u0131yla ileti\u015fime ge\u00e7mesi te\u015fvik edilir:<\/p>

        • British Council: British Council Customer Service UK, Bridgewater House, 58 Whitworth Street, Manchester, M1 6BB<\/li>
        • Ba\u011f\u0131ms\u0131z Okullar M\u00fcfetti\u015fli\u011fi: C A P House, 9-12 Long Lane, London EC1A 9HA<\/li><\/ul>

          4. VER\u0130 KORUMA VE G\u0130ZL\u0130L\u0130K<\/h2>

          4.1. Bir \u015fikayetle ba\u011flant\u0131l\u0131 olarak toplanan ve i\u015flenen t\u00fcm ki\u015fisel veriler (\u015fikayet edenin kimli\u011fi, \u015fikayetin ayr\u0131nt\u0131lar\u0131, tan\u0131k ifadeleri ve sonu\u00e7lar dahil) Birle\u015fik Krall\u0131k Genel Veri Koruma Y\u00f6netmeli\u011fi (UK GDPR) ve 2018 Veri Koruma Yasas\u0131'na uygun olarak i\u015flenecektir.<\/p>

          4.2. \u015eikayetlerle ilgili ki\u015fisel veriler, \u00e7\u00f6z\u00fcm tarihinden itibaren \u00fc\u00e7 (3) y\u0131l s\u00fcreyle saklanacak, ard\u0131ndan g\u00fcvenli bir \u015fekilde imha edilecektir. Koruma konular\u0131yla ilgili kay\u0131tlar, ayr\u0131 saklama gereksinimlerine tabidir.<\/p>

          4.3. \u015eikayet kay\u0131tlar\u0131na, \u015fikayetin soru\u015fturulmas\u0131 ve \u00e7\u00f6z\u00fcmlenmesiyle do\u011frudan ilgili olan ki\u015filer, yetkili \u00fcst d\u00fczey y\u00f6neticiler ve yetkilendirilmi\u015f akreditasyon kurulu\u015flar\u0131 \"bilmesi gereken\" esas dahilinde eri\u015febilecektir.<\/p>

          4.4. \u00d6\u011frencilerin (ve uygulanabildi\u011fi durumlarda velilerinin veya vasilerinin) Okul'a Bir Konu Eri\u015fim Talebi sunarak bir \u015fikayetle ba\u011flant\u0131l\u0131 olarak tutulan ki\u015fisel verilerine eri\u015fme haklar\u0131 vard\u0131r.<\/p>

          Ek A: \u015eikayet Komitesi ile G\u00f6r\u00fc\u015fme Protokol\u00fc<\/h2>
          • Ba\u015fkan taraflara \u015fikayetin niteli\u011fini teyit edecektir.<\/li>
          • Ba\u015fkan, ma\u011fdur \u00f6\u011frencinin (veya temsilcisinin) \u015fikayetini desteklemek i\u00e7in davas\u0131n\u0131 sunmas\u0131n\u0131 ve \u015fikayeti destekleyen tan\u0131k(lar)\u0131 tan\u0131ttmas\u0131n\u0131 isteyecektir.<\/li>
          • Komite, \u00f6\u011frenciye ve\/veya temsilciye ve\/veya tan\u0131\u011f\u0131na\/tan\u0131klar\u0131na her zaman Ba\u015fkan arac\u0131l\u0131\u011f\u0131yla soru sorabilir.<\/li>
          • Ba\u015fkan, aleyhinde \u015fikayette bulunulan ki\u015fiden \u015fikayete yan\u0131t vermesini ve yan\u0131t\u0131 desteklemek \u00fczere tan\u0131k(lar) sunmas\u0131n\u0131 isteyecektir.<\/li>
          • Komite, \u015fikayetin y\u00f6neltildi\u011fi ki\u015fi ve tan\u0131\u011f\u0131na\/tan\u0131klar\u0131na herhangi bir zamanda Ba\u015fkan arac\u0131l\u0131\u011f\u0131yla soru sorabilir.<\/li>
          • Ba\u015fkan, \u015fikayeti getiren \u00f6\u011frenciye (veya temsilciye) davas\u0131n\u0131 \u00f6zetlemesini isteyecektir.<\/li>
          • Ba\u015fkan, \u015fikayetin y\u00f6neltildi\u011fi ki\u015fiden davas\u0131n\u0131 \u00f6zetlemesini isteyecektir.<\/li>
          • Taraflardan toplant\u0131y\u0131 terk etmeleri istenecek ve Komite dinlenen kan\u0131tlar\u0131 de\u011ferlendirecek ve bu a\u015famada di\u011fer taraflardan daha fazla kan\u0131t veya tavsiye almak i\u00e7in duru\u015fmay\u0131 daha sonraki bir tarihte yeniden toplamay\u0131 se\u00e7ebilir. B\u00f6yle bir durumda, t\u00fcm taraflar yeniden toplanacak toplant\u0131ya kat\u0131lmaya davet edilecektir.<\/li>
          • Ba\u015fkan, Taraflar\u0131 bir araya getirerek veya yaz\u0131l\u0131 olarak Komitenin karar\u0131n\u0131 a\u00e7\u0131klayacakt\u0131r. Duru\u015fman\u0131n sonucu be\u015f i\u015f g\u00fcn\u00fc i\u00e7inde yaz\u0131l\u0131 olarak teyit edilecektir.<\/li><\/ul>

            Ek B: \u00d6\u011frenci \u015eikayet Formu<\/h2>

            \u00d6\u011frenci \u015eikayet Formu ayr\u0131 bir belge (Ek B) olarak d\u00fczenlenmi\u015ftir. Madde 3.2 uyar\u0131nca resmi bir \u015fikayette bulunurken kullan\u0131lmal\u0131d\u0131r. Kopyalar\u0131 Merkez Y\u00f6neticisinden ve Genel Merkezden temin edilebilir. L\u00fctfen en g\u00fcncel s\u00fcr\u00fcm\u00fcn\u00fc Merkez Y\u00f6neticinizden isteyin veya LIA web sitesinden indirin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Policies Student Complaints Policy and Procedure Last updated 04\/06\/2026 Document\u00a0Title\u00a0 Student\u00a0Complaints\u00a0Policy and Procedure\u00a0 Organisation\u00a0 Language in Action (Malvern International)\u00a0 Version\u00a0 2.0\u00a0 Issue\u00a0Date\u00a0 May 2026\u00a0 Review Date\u00a0 May 2027\u00a0 Policy Owner\u00a0 Head of Juniors\u00a0 Approved\u00a0by\u00a0 Designated\u00a0Safeguarding\u00a0Lead\u00a0 1. PURPOSE AND SCOPE This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). The […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nStudent Complaints Policy and Procedure - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/ogrenci\u0307-si\u0307kayetleri\u0307-poli\u0307ti\u0307kasi-ve-proseduru\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Complaints Policy and Procedure - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Student Complaints Policy and Procedure Last updated 04\/06\/2026 Document\u00a0Title\u00a0 Student\u00a0Complaints\u00a0Policy and Procedure\u00a0 Organisation\u00a0 Language in Action (Malvern International)\u00a0 Version\u00a0 2.0\u00a0 Issue\u00a0Date\u00a0 May 2026\u00a0 Review Date\u00a0 May 2027\u00a0 Policy Owner\u00a0 Head of Juniors\u00a0 Approved\u00a0by\u00a0 Designated\u00a0Safeguarding\u00a0Lead\u00a0 1. PURPOSE AND SCOPE This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). The […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/ogrenci\u0307-si\u0307kayetleri\u0307-poli\u0307ti\u0307kasi-ve-proseduru\/\" \/>\n<meta property=\"og:site_name\" content=\"Language in Action\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-04T09:48:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2025\/08\/lia-social.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/student-complaints-policy-and-procedure\\\/\",\"url\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/student-complaints-policy-and-procedure\\\/\",\"name\":\"Student Complaints Policy and Procedure - Language in Action\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/#website\"},\"datePublished\":\"2025-08-28T11:06:13+00:00\",\"dateModified\":\"2026-06-04T09:48:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/student-complaints-policy-and-procedure\\\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/student-complaints-policy-and-procedure\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/student-complaints-policy-and-procedure\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Policies\",\"item\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/policies\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Student Complaints Policy and Procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/\",\"name\":\"Language in Action\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/languageinactionltd.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"tr\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc - Language in Action","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/ogrenci\u0307-si\u0307kayetleri\u0307-poli\u0307ti\u0307kasi-ve-proseduru\/","og_locale":"tr_TR","og_type":"article","og_title":"Student Complaints Policy and Procedure - Language in Action","og_description":"Policies Student Complaints Policy and Procedure Last updated 04\/06\/2026 Document\u00a0Title\u00a0 Student\u00a0Complaints\u00a0Policy and Procedure\u00a0 Organisation\u00a0 Language in Action (Malvern International)\u00a0 Version\u00a0 2.0\u00a0 Issue\u00a0Date\u00a0 May 2026\u00a0 Review Date\u00a0 May 2027\u00a0 Policy Owner\u00a0 Head of Juniors\u00a0 Approved\u00a0by\u00a0 Designated\u00a0Safeguarding\u00a0Lead\u00a0 1. PURPOSE AND SCOPE This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). The […]","og_url":"https:\/\/languageinactionltd.co.uk\/tr\/politikalar\/ogrenci\u0307-si\u0307kayetleri\u0307-poli\u0307ti\u0307kasi-ve-proseduru\/","og_site_name":"Language in Action","article_modified_time":"2026-06-04T09:48:08+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2025\/08\/lia-social.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tahmini okuma s\u00fcresi":"7 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/languageinactionltd.co.uk\/policies\/student-complaints-policy-and-procedure\/","url":"https:\/\/languageinactionltd.co.uk\/policies\/student-complaints-policy-and-procedure\/","name":"\u00d6\u011frenci \u015eikayetleri Politikas\u0131 ve Prosed\u00fcr\u00fc - Language in Action","isPartOf":{"@id":"https:\/\/languageinactionltd.co.uk\/#website"},"datePublished":"2025-08-28T11:06:13+00:00","dateModified":"2026-06-04T09:48:08+00:00","breadcrumb":{"@id":"https:\/\/languageinactionltd.co.uk\/policies\/student-complaints-policy-and-procedure\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/languageinactionltd.co.uk\/policies\/student-complaints-policy-and-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/languageinactionltd.co.uk\/policies\/student-complaints-policy-and-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/languageinactionltd.co.uk\/"},{"@type":"ListItem","position":2,"name":"Policies","item":"https:\/\/languageinactionltd.co.uk\/policies\/"},{"@type":"ListItem","position":3,"name":"Student Complaints Policy and Procedure"}]},{"@type":"WebSite","@id":"https:\/\/languageinactionltd.co.uk\/#website","url":"https:\/\/languageinactionltd.co.uk\/","name":"Eylem Halinde Dil","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/languageinactionltd.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"tr"}]}},"_links":{"self":[{"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/pages\/45237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/comments?post=45237"}],"version-history":[{"count":16,"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/pages\/45237\/revisions"}],"predecessor-version":[{"id":48761,"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/pages\/45237\/revisions\/48761"}],"up":[{"embeddable":true,"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/pages\/44379"}],"wp:attachment":[{"href":"https:\/\/languageinactionltd.co.uk\/tr\/wp-json\/wp\/v2\/media?parent=45237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}