{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-06-04T09:48:08","modified_gmt":"2026-06-04T09:48:08","slug":"%ed%95%99%ec%83%9d-%eb%b6%88%eb%a7%8c-%ec%b2%98%eb%a6%ac-%ec%a0%95%ec%b1%85-%eb%b0%8f-%ec%a0%88%ec%b0%a8","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/ko\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\ud559\uc0dd \ubd88\ub9cc \ucc98\ub9ac \uc815\ucc45 \ubc0f \uc808\ucc28"},"content":{"rendered":"
\n\t\t\t\t
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\n\t\t\t\t\t\uc815\ucc45<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t

\ud559\uc0dd \ubd88\ub9cc \ucc98\ub9ac \uc815\ucc45 \ubc0f \uc808\ucc28<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\ucd5c\uc885 \uc5c5\ub370\uc774\ud2b8 2026\ub144 4\uc6d4 6\uc77c<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\ubb38\uc11c \uc81c\ubaa9<\/span><\/b>\u00a0<\/span><\/p><\/td>

\ud559\uc0dd \ubd88\ub9cc \ucc98\ub9ac \uc815\ucc45 \ubc0f \uc808\ucc28<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\uc870\uc9c1<\/span><\/b>\u00a0<\/span><\/p><\/td>

\uc2e4\uc804 \uc5b8\uc5b4 (Malvern International)<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\ubc84\uc804<\/span><\/b>\u00a0<\/span><\/p><\/td>

2.0<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\ubc1c\ud589\uc77c<\/span><\/b>\u00a0<\/span><\/p><\/td>

2026\ub144 5\uc6d4<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\uac80\ud1a0 \ub0a0\uc9dc<\/span><\/b>\u00a0<\/span><\/p><\/td>

2027\ub144 5\uc6d4<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\uc815\ucc45 \uc18c\uc720\uc790<\/span><\/b>\u00a0<\/span><\/p><\/td>

\uc8fc\ub2c8\uc5b4 \ucc45\uc784\uc790<\/span>\u00a0<\/span><\/p><\/td><\/tr>

\uc2b9\uc778\ub428<\/span><\/b>\u00a0<\/span><\/p><\/td>

\uc9c0\uc815 \uc544\ub3d9 \ubcf4\ud638 \ucc45\uc784\uc790<\/span>\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>

1. \ubaa9\uc801 \ubc0f \ubc94\uc704<\/h2>

\uc774 \ubb38\uc11c\ub294 Language in Action (LIA)\uc758 \ud559\uc0dd \ubd88\ub9cc \ucc98\ub9ac \uc815\ucc45 \ubc0f \uc808\ucc28\ub97c \uba85\uc2dc\ud569\ub2c8\ub2e4.<\/p>

\uc808\ucc28\uc758 \ubc94\uc704\ub294 \uc11c\ube44\uc2a4 \ubc0f \uc81c\uacf5\ub41c \uc2dc\uc124\uc744 \ud3ec\ud568\ud558\uc5ec LIA \ud559\uc0dd \uacbd\ud5d8\uc5d0 \ub300\ud55c \ubd88\ub9cc\uc73c\ub85c \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/p>

\uc774 \uc815\ucc45\uc740 'Language in Action' \ud504\ub85c\uadf8\ub7a8\uc5d0 \ub4f1\ub85d\ud55c \ubaa8\ub4e0 \ud559\uc0dd\uc5d0\uac8c \uc801\uc6a9\ub429\ub2c8\ub2e4. \ud559\uc0dd\uc774 18\uc138 \ubbf8\ub9cc\uc778 \uacbd\uc6b0, \ubcf8 \uc808\ucc28\uc5d0\uc11c\uc758 \ud559\uc0dd\uc758 \uad8c\ub9ac\uc640 \ucc38\uc5ec\uc5d0 \ub300\ud55c \uc5b8\uae09\uc740 \uc801\uc808\ud55c \uacbd\uc6b0 \ud559\uc0dd\uc758 \ubd80\ubaa8, \ubc95\uc815 \ud6c4\uacac\uc778 \ub610\ub294 \ub3d9\ubc18 \uadf8\ub8f9 \ub9ac\ub354\uc5d0\uac8c\ub3c4 \uc801\uc6a9\ub429\ub2c8\ub2e4.<\/p>

2. \uc6d0\uce59<\/h2>

2.1. \ud559\uc0dd\uc740 \uc6d0\ud558\ub294 \ub204\uad6c\uc5d0\uac8c\ub4e0 \uc815\ubcf4, \uc870\uc5b8, \uace0\ucda9 \uc81c\uae30 \ub3c4\uc6c0\uc744 \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud559\uc0dd\uc740 \uc5b8\uc81c\ub4e0\uc9c0 \ub3d9\ubc18 \ub610\ub294 \ub300\ub9ac\uc778\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uad8c\ub9ac\uac00 \uc788\uc73c\uba70, \ud544\uc694\ud55c \uacbd\uc6b0 \ub300\ub9ac\uc778\uc774 \ud559\uc0dd\uc744 \ub300\uc2e0\ud558\uc5ec \ub9d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>

2.2. LIA\ub294 \ud559\uad50\uc758 \ud6a8\uacfc\uc131\uc744 \ub192\uc774\uace0\/\ub610\ub294 \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \uad00\ud55c \ud559\uc0dd\ub4e4\uc758 \uc758\uacac\uacfc \uc81c\uc548\uc744 \ud658\uc601\ud569\ub2c8\ub2e4. \ud559\uc0dd\ub4e4\uc758 \uc81c\uc548\uc744 \uc801\uadf9 \uad8c\uc7a5\ud569\ub2c8\ub2e4.<\/p>

2.3. \ud559\uad50\ub294 \ub54c\ub54c\ub85c \ud559\uc0dd\ub4e4\uc774 \uad50\uc9c1\uc6d0\uc73c\ub85c\ubd80\ud130 \uc81c\uacf5\ubc1b\ub294 \uc2dc\uc124\uc774\ub098 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \ubd88\ub9cc\uc744 \uac00\uc9c8 \uc218 \uc788\uc74c\uc744 \uc778\uc815\ud569\ub2c8\ub2e4.<\/p>

2.4. \uc774 \uc808\ucc28\ub4e4\uc740 \ud559\uc0dd\ub4e4\uc774 \uc801\uc808\ud55c \uc9c1\uc6d0\uc5d0\uac8c \uc758\uacac, \uc81c\uc548 \ubc0f \ubd88\ub9cc\uc744 \uc81c\uae30\ud560 \uc218 \uc788\ub294 \uac04\ub2e8\ud558\uace0 \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \uc218\ub2e8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>

2.5. \ud559\uad50\ub294 \uc758\uacac, \uc81c\uc548 \ub610\ub294 \ubd88\ub9cc\uc744 \uc81c\uae30\ud558\ub294 \ud559\uc0dd\uc5d0\uac8c \uc81c\uacf5\ub418\ub294 \uc11c\ube44\uc2a4\uc640 \ubcf4\uc0b4\ud54c\uc774 \ucde8\ud574\uc9c4 \uc870\uce58\uc758 \uacb0\uacfc\ub85c \uc5b4\ub5a0\ud55c \ubc29\uc2dd\uc73c\ub85c\ub3c4 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\ub3c4\ub85d \ubcf4\uc7a5\ud558\uc9c0\ub9cc, \ud559\uad50\ub294 \ud559\uc0dd\ub4e4\uc774 \uc0ac\uc18c\ud558\uac70\ub098 \uc131\uac00\uc2e0 \ubd88\ub9cc\uc744 \uc81c\uae30\ud558\uc9c0 \uc54a\uc744 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>

2.6. \ud559\uad50\ub294 \uac00\ub2a5\ud55c \ubc94\uc704 \ub0b4\uc5d0\uc11c \uc758\uacac, \uc81c\uc548 \ubc0f \ubd88\ub9cc\uc0ac\ud56d\uc5d0 \ub300\ud55c \ube44\ubc00\uc744 \uc720\uc9c0\ud560 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \ubd88\ub9cc\uc774 \uc81c\uae30\ub418\uc5c8\uace0 \uc870\uc0ac \uc911\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uc77c\ubc18\uc801\uc73c\ub85c \ud1b5\ubcf4\ubc1b\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>

2.7. \uc704\uc758 \ubb38\ub2e8\uc740 \uc9c1\uc6d0 \uc9d5\uacc4 \ubb38\uc81c \ucc98\ub9ac\uc640 \uad00\ub828\ub41c \uae30\uc874 \uc808\ucc28\uc5d0 \uc5b4\ub5a0\ud55c \ubc29\uc2dd\uc73c\ub85c\ub4e0 \uc601\ud5a5\uc744 \ubbf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>

2.8. \ud559\uad50\ub294 \uc811\uc218\uc77c, \ubd88\ub9cc \uc0ac\ud56d\uc758 \uc131\uaca9, \uacb0\uacfc, \ucde8\ud574\uc9c4 \uc2dc\uc815 \uc870\uce58 \ub4f1 \ubaa8\ub4e0 \uacf5\uc2dd\uc801\uc778 \ubd88\ub9cc\uc744 \uae30\ub85d\ud558\ub294 \ubd88\ub9cc \ucc98\ub9ac \ub300\uc7a5\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>

3. \ubd88\ub9cc \ucc98\ub9ac \uc808\ucc28<\/h2>

3.0. \uc544\ub3d9 \ubcf4\ud638 \ubc0f \ubcf5\uc9c0 \uad00\ub828 \ubd88\ub9cc<\/strong><\/p>

\ubd88\ub9cc\uc774 \ud559\uc0dd\uc758 \ubcf4\ud638, \ubcf5\uc9c0 \ub610\ub294 \uc548\uc804\uacfc \uad00\ub828\ub41c \uacbd\uc6b0 \uc774 \uc808\ucc28\ub294 \uc801\uc6a9\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubb38\uc81c\ub294 \uc989\uc2dc \uc9c0\uc815 \ubcf4\ud638 \ub2f4\ub2f9\uad00(DSL)\uc5d0\uac8c \ubcf4\uace0\ud574\uc57c \ud558\uba70 \uadf8\ub8f9 \ubcf4\ud638 \ubc0f \uc608\ubc29 \uc815\ucc45 \ubc0f LiA \ucd94\uac00 \uc870\ud56d\uc5d0 \ub530\ub77c \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. DSL\uc740 \ubc95\uc815 \uae30\uad00\uc5d0 \uc758\ub8b0\ud558\ub294 \uac83\uc744 \ud3ec\ud568\ud55c \uc801\uc808\ud55c \uc870\uce58\ub97c \uacb0\uc815\ud560 \ucc45\uc784\uc774 \uc788\uc2b5\ub2c8\ub2e4. 3.1\uc808 \ubc0f 3.2\uc808\uc5d0 \uba85\uc2dc\ub41c \uae30\ud55c\uc740 \ubcf4\ud638 \uad00\ub828 \uc6b0\ub824 \uc0ac\ud56d\uc5d0\ub294 \uc801\uc6a9\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>

3.1. \ube44\uacf5\uc2dd \ub2e8\uacc4<\/strong><\/p>

\ub300\ubd80\ubd84\uc758 \ubb38\uc81c\uc640 \ubb38\uc758 \uc0ac\ud56d\uc740 \ub2f4\ub2f9 \uc9c1\uc6d0\uacfc\uc758 \ub300\ud654\ub97c \ud1b5\ud574 \ube60\ub974\uace0 \ube44\uacf5\uc2dd\uc801\uc73c\ub85c \ud574\uacb0\ub420 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4. \ub2f4\ub2f9 \uc9c1\uc6d0\uc774 \ud574\uacb0\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0, \ud559\uc0dd\uc744 \ucc45\uc784\uc790\uc5d0\uac8c \uc548\ub0b4\ud560 \uac83\uc785\ub2c8\ub2e4. \uccab \ub2e8\uacc4\ub85c, \ud559\uc0dd\ub4e4\uc740 \ub2e4\uc74c\uc5d0\uac8c \uc9c1\uc811 \uc774\uc57c\uae30\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>

  • \uc218\uc5c5, \uc2dc\ud5d8, \uc218\uc5c5 \uc218\uc900: \uad50\uc0ac \/ \ud559\uc0ac \uad00\ub9ac\uc790 \/ \ud559\uc220 \ucc45\uc784\uc790<\/li>
  • \ud65c\ub3d9, \uad00\uad11 \ubc0f \uc790\uc720 \uc2dc\uac04 \ud504\ub85c\uadf8\ub7a8: \uc5ec\ud589 \uac00\uc774\ub4dc \/ \uc5ec\ud589 \ucf54\ub514\ub124\uc774\ud130 \/ \uc13c\ud130 \ub9e4\ub2c8\uc800<\/li>
  • \ubcf5\uc9c0, \uc219\uc18c, \uc2dd\uc0ac: \ucea0\ud37c\uc2a4 \ub9ac\ub354 \/ \ucea0\ud37c\uc2a4 \ucf54\ub514\ub124\uc774\ud130 \/ \uc13c\ud130 \ub9e4\ub2c8\uc800<\/li>
  • \uae30\ud0c0 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c \ub610\ub294 \ubb38\uc758\uc0ac\ud56d: \ubcf5\uc9c0 \ub2f4\ub2f9\uad00 \/ \uc13c\ud130 \uad00\ub9ac\uc790<\/li><\/ul>

    \ub9cc\uc57d \ube44\uacf5\uc2dd\uc801\uc778 \ub2f5\ubcc0\uc774 \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \ubabb\ud558\uba74, \ud559\uc0dd\uc740 \uacf5\uc2dd\uc801\uc778 \ubd88\ub9cc \uc808\ucc28\ub97c \uc774\uc6a9\ud560 \uad8c\ub9ac\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uacf5\uc2dd\uc801\uc778 \ub2e8\uacc4\ub294 \ubd88\ub9cc\uc774 \uc81c\uae30\ub41c \ud6c4 24\uc2dc\uac04 \uc774\ub0b4\uc5d0 \uc644\ub8cc\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774 \uae30\uac04 \ub0b4\uc5d0 \ud574\uacb0\uc774 \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\uc73c\uba74, \ud559\uc0dd\uc740 \uacf5\uc2dd\uc801\uc778 \ud559\uad50 \ub2e8\uacc4\ub85c \ubc14\ub85c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud559\uc0dd\uc774 18\uc138 \ubbf8\ub9cc\uc778 \uacbd\uc6b0, \ubd80\ubaa8, \ud6c4\uacac\uc778 \ub610\ub294 \uadf8\ub8f9 \ub9ac\ub354\uc5d0\uac8c \uc81c\uae30\ub41c \ubaa8\ub4e0 \ube44\uacf5\uc2dd\uc801\uc778 \ubd88\ub9cc\uc5d0 \ub300\ud574 \ud1b5\uc9c0\ud558\uace0 \uc804\uccb4 \uacfc\uc815\uc5d0\uc11c \uacc4\uc18d \uc5c5\ub370\uc774\ud2b8\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>

    3.2. \ud559\uad50 \ub2e8\uacc4 (\uacf5\uc2dd \ubbfc\uc6d0)<\/strong><\/p>

    \ud559\uc0dd\uc774 \uc774\ub7ec\ud55c \uc808\ucc28\uc5d0 \ub530\ub77c \uacf5\uc2dd\uc801\uc778 \ubd88\ub9cc\uc744 \uc81c\uae30\ud558\uace0\uc790 \ud558\ub294 \uacbd\uc6b0, \ud574\ub2f9 \ud559\uc0dd\uc740 \uc13c\ud130 \ub9e4\ub2c8\uc800\uc5d0\uac8c \ubd88\ub9cc\uc744 \uc81c\uae30\ud574\uc57c \ud558\uba70, \uc13c\ud130 \ub9e4\ub2c8\uc800\ub294 \ubd88\ub9cc \uc811\uc218 \uc591\uc2dd(\ubcc4\ub3c4\uc758 \ubd80\ub85d B \ubb38\uc11c \ucc38\uc870)\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>

    \uc13c\ud130 \ub9e4\ub2c8\uc800\uc640 \uad00\ub828\ub41c \uc11c\uba74 \ubd88\ub9cc \uc0ac\ud56d\uc740 \uc774\uba54\uc77c\uc744 \ud1b5\ud574 \uc9c1\uc811 \ub7ad\uadc0\uc9c0 \uc778 \uc561\uc158 \ubcf8\uc0ac\ub85c \ubcf4\ub0b4\uac70\ub098 \uc13c\ud130\uc5d0 \ube44\uce58\ub41c \ub7ad\uadc0\uc9c0 \uc778 \uc561\uc158 \ubd88\ub9cc \uc0ac\ud56d \uc591\uc2dd\uc5d0 \uc791\uc131\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>

    \uc13c\ud130\uc7a5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c 48\uc2dc\uac04 \uc774\ub0b4\uc5d0 \uc9c1\uc811 \ud559\uc0dd\uc5d0\uac8c \ud68c\uc2e0\ud560 \uac83\uc785\ub2c8\ub2e4. \uc13c\ud130\uc7a5\uc774 \ubbfc\uc6d0\uc744 \ucd94\uac00 \uc870\uc0ac\ud560 \ud544\uc694\uac00 \uc788\ub2e4\uace0 \ud310\ub2e8\ud558\uba74, \ubbfc\uc6d0\uc774 \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ub420 \uac83\uc778\uc9c0 \ud559\uc0dd (\ub610\ub294 \ud559\ubd80\ubaa8\/\ubcf4\ud638\uc790, \ub610\ub294 \ub300\ub9ac\uc778)\uc5d0\uac8c \uc124\uba85\ud560 \uac83\uc785\ub2c8\ub2e4. \ubbfc\uc6d0\uc740 \ucca0\uc800\ud788 \uc870\uc0ac\ub420 \uac83\uc774\uba70, \ud559\uc0dd\uc740 \uc77c\ubc18\uc801\uc73c\ub85c 3\uc601\uc5c5\uc77c \uc774\ub0b4\uc5d0 \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>

    \ud559\uc0dd\uc774 \ubc1b\uc740 \ub2f5\ubcc0\uc5d0 \ub9cc\uc871\ud558\uace0 \ubd88\ub9cc\uc744 \ub354 \uc774\uc0c1 \uc81c\uae30\ud558\uace0 \uc2f6\uc9c0 \uc54a\uc740 \uacbd\uc6b0, \ubd88\ub9cc\uc73c\ub85c\ubd80\ud130 \uc5bb\uc740 \uc815\ubcf4\ub294 \ud559\uad50\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ub370 \uc0ac\uc6a9\ub420 \uac83\uc774\uba70 \ubbfc\uc6d0 \ucc98\ub9ac\ubd80\uc5d0 \uae30\ub85d\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>

    3.3. \uc774\uc758 \uc81c\uae30<\/strong><\/p>

    \ubd88\ub9cc \uc0ac\ud56d\uc774 3 \uc601\uc5c5\uc77c \uc774\ub0b4\uc5d0 \ud574\uacb0\ub418\uc9c0 \uc54a\uac70\ub098 \ud559\uc0dd\uc5d0\uac8c \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \ubabb\ud55c \uacb0\uacfc\uac00 \ub098\uc62c \uacbd\uc6b0, Language in Action \ubcf8\ubd80\uc5d0 \uc774\uc758\ub97c \uc81c\uae30\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>

    \ubcf8\uc0ac\ub294 \ubd88\ub9cc \uc0ac\ud56d\uc744 \uc870\uc0ac\ud560 \uac83\uc774\uba70, \ud559\uc0dd\uc740 \ud1b5\uc0c1 3\uc601\uc5c5\uc77c \ub0b4\uc5d0 \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>

    \ud559\uc0dd\uc774 \ub2f5\ubcc0\uc5d0 \ub9cc\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0, \uc774\uc0ac\ud68c\ub294 \ubbfc\uc6d0\uc704\uc6d0\ud68c \ud68c\uc758\ub97c \uc18c\uc9d1\ud560 \uac83\uc785\ub2c8\ub2e4. \ud68c\uc758 \uc804\uc5d0 \ud559\uc0dd\uc740 \uc2ec\ub9ac\uc5d0 \ucc38\uc11d\ud560 \uad8c\ub9ac\uac00 \uc788\uc74c\uc744 \ud559\uc0dd\uc5d0\uac8c \uc54c\ub9b4 \uac83\uc785\ub2c8\ub2e4.<\/p>

    \ud559\uc0dd\uc774 18\uc138 \ubbf8\ub9cc\uc77c \uacbd\uc6b0, \ud559\uc0dd\uc758 \ubd80\ubaa8 \ub610\ub294 \ubc95\uc801 \ubcf4\ud638\uc790\uc5d0\uac8c \ud56d\uc18c \uc0ac\uc2e4\uc744 \ud1b5\uc9c0\ud574\uc57c \ud558\uba70, \uc808\ucc28\uc5d0 \ucc38\uc5ec\ud558\uac70\ub098 \ubaa8\ub4e0 \uc2ec\ub9ac\uc5d0 \ucc38\uc11d\ud560 \uae30\ud68c\ub97c \ubd80\uc5ec\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>

    3.3.1. \uace0\ucda9\ucc98\ub9ac\uc704\uc6d0\ud68c \uad6c\uc131<\/strong><\/p>

    • \uc774\uc0ac\ud68c \ud68c\uc6d0 \uc911 1\uc778, \ub610\ub294 (\ud574\ub2f9\ud558\ub294 \uacbd\uc6b0) \uc774\uc0ac, \uc6b4\uc601 \uad00\ub9ac\uc790, \ud559\uc220 \uad00\ub9ac\uc790, \uc778\uc0ac \uad00\ub9ac\uc790<\/li>
    • \ud559\uc0dd \ub300\ud45c 1\uba85<\/li>
    • \uad50\uc0ac \ud55c \uba85<\/li>
    • \ud559\uc0dd\uc774 18\uc138 \ubbf8\ub9cc\uc778 \uacbd\uc6b0: \ud559\uc0dd\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \ubd80\ubaa8, \ubcf4\ud638\uc790 \ub610\ub294 \uadf8\ub8f9 \ub9ac\ub354 \ub300\ud45c 1\uba85 (\ud22c\ud45c\uad8c \uc5c6\uc74c)<\/li><\/ul>

      3.3.2. \ud56d\uc18c\uc5d0 \ub300\ud55c \uad8c\ud55c\uc758 \ubc94\uc704<\/strong><\/p>

      • \ud559\uad50\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \ubc0f \uc2dc\uc124, \ub610\ub294 \ud559\uad50\ub098 \uc9c0\uc6d0 \ubd80\uc11c\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc9c0\uc6d0\uc5d0 \ub300\ud55c \ud559\uc0dd\uc758 \ubd88\ub9cc \uc0ac\ud56d\uc744 \uace0\ub824\ud558\uae30 \uc704\ud574.<\/li>
      • \uc801\uc808\ud55c \uacbd\uc6b0 \uc774\uc0ac\ud68c\uc640 \ud559\uc0dd \ub300\ud45c\uc5d0\uac8c \uacb0\uc815 \uc0ac\ud56d\uc744 \ubcf4\uace0\ud569\ub2c8\ub2e4.<\/li><\/ul>

        3.4. \ucd5c\uc885 \ud56d\uc18c<\/strong><\/p>

        \ud559\uc0dd\uc774 \uc18c\uba85 \uc808\ucc28\uc758 \uacb0\uacfc\uc5d0 \ub9cc\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0, \ud559\uad50\uc758 \uc778\uc99d \uae30\uad00\uc5d0 \ubb38\uc758\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>

        • \uc601\uad6d\ubb38\ud654\uc6d0 \uc601\uad6d\ubb38\ud654\uc6d0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc601\uad6d, \ube0c\ub9ac\uc9c0\uc6cc\ud130 \ud558\uc6b0\uc2a4, 58 Whitworth Street, Manchester, M1 6BB<\/li>
        • \ub3c5\ub9bd \ud559\uad50 \uac10\uc0ac\uc6d0: C A P \ud558\uc6b0\uc2a4, 9-12 \ub871 \ub808\uc778, \ub7f0\ub358 EC1A 9HA<\/li><\/ul>

          4. \ub370\uc774\ud130 \ubcf4\ud638 \ubc0f \uae30\ubc00 \uc720\uc9c0<\/h2>

          4.1. \ubd88\ub9cc \uc81c\uae30\uc640 \uad00\ub828\ud558\uc5ec \uc218\uc9d1 \ubc0f \ucc98\ub9ac\ub418\ub294 \ubaa8\ub4e0 \uac1c\uc778 \ub370\uc774\ud130(\ubd88\ub9cc \uc81c\uae30\uc790\uc758 \uc2e0\uc6d0, \ubd88\ub9cc \uc81c\uae30 \uc138\ubd80 \uc815\ubcf4, \uc99d\uc778 \uc9c4\uc220 \ubc0f \uacb0\uacfc \ud3ec\ud568)\ub294 \uc601\uad6d \uc77c\ubc18 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95(UK GDPR) \ubc0f 2018\ub144 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc5d0 \ub530\ub77c \ucc98\ub9ac\ub429\ub2c8\ub2e4.<\/p>

          4.2. \ubd88\ub9cc \uad00\ub828 \uac1c\uc778\uc815\ubcf4\ub294 \ud574\uacb0 \uc2dc\uc810\uc73c\ub85c\ubd80\ud130 3\ub144\uac04 \ubcf4\uad00\ub418\uba70, \uc774\ud6c4 \uc548\uc804\ud558\uac8c \ud30c\uae30\ub429\ub2c8\ub2e4. \uc544\ub3d9 \ubcf4\ud638 \ubb38\uc81c\uc640 \uad00\ub828\ub41c \uae30\ub85d\uc740 \ubcc4\ub3c4\uc758 \ubcf4\uad00 \uc694\uac74\uc774 \uc801\uc6a9\ub429\ub2c8\ub2e4.<\/p>

          4.3. \ubd88\ub9cc \uae30\ub85d\uc5d0 \ub300\ud55c \uc811\uadfc\uc740 \ubd88\ub9cc \uc870\uc0ac \ubc0f \ud574\uacb0\uc5d0 \uc9c1\uc811\uc801\uc73c\ub85c \uad00\ub828\ub41c \uc0ac\ub78c\ub4e4\uacfc \ud544\uc694\uc5d0 \ub530\ub77c \uad8c\ud55c\uc744 \uac00\uc9c4 \uace0\uc704 \uacbd\uc601\uc9c4 \ubc0f \uc778\uc99d \uae30\uad00\uc73c\ub85c \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/p>

          4.4. \ud559\uc0dd(\ubc0f \ud574\ub2f9\ub418\ub294 \uacbd\uc6b0 \ud559\ubd80\ubaa8 \ub610\ub294 \ubcf4\ud638\uc790)\uc740 \ud559\uad50\uc5d0 \uac1c\uc778\uc815\ubcf4 \uc5f4\ub78c \uc694\uad6c\uc11c\ub97c \uc81c\ucd9c\ud568\uc73c\ub85c\uc368 \ubbfc\uc6d0 \uad00\ub828\ud558\uc5ec \ubcf4\uc720\ud558\uace0 \uc788\ub294 \uac1c\uc778\uc815\ubcf4\uc5d0 \uc811\uadfc\ud560 \uad8c\ub9ac\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>

          \ubd80\ub85d A: \ubbfc\uc6d0 \uc704\uc6d0\ud68c \ud68c\uc758 \uc9c4\ud589 \uc808\ucc28<\/h2>
          • \uc758\uc7a5\uc740 \ub2f9\uc0ac\uc790\uc5d0\uac8c \uace0\ucda9\uc758 \uc131\uaca9\uc744 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>
          • \uc704\uc6d0\uc774 \uc5b5\uc6b8\ud568\uc744 \ud638\uc18c\ud558\ub294 \ud559\uc0dd(\ub610\ub294 \ub300\ud45c)\uc5d0\uac8c \uc9c4\uc815 \uc0ac\uc720\ub97c \uc124\uba85\ud558\uace0, \uc9c4\uc815\uc744 \ub4b7\ubc1b\uce68\ud560 \uc99d\uc778(\ub4e4)\uc744 \uc18c\uac1c\ud558\ub3c4\ub85d \uc694\uccad\ud560 \uac83\uc785\ub2c8\ub2e4.<\/li>
          • \uc704\uc6d0\ud68c\ub294 \uc704\uc6d0\uc7a5\uc758 \uc18c\uac1c\ub97c \ud1b5\ud574 \uc5b8\uc81c\ub4e0\uc9c0 \ud559\uc0dd \ubc0f\/\ub610\ub294 \ub300\ud45c \ubc0f\/\ub610\ub294 \uadf8\ub4e4\uc758 \uc99d\uc778\uc5d0\uac8c \uc9c8\ubb38\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>
          • \uc758\uc7a5\uc740 \uace0\ucda9\uc744 \uc81c\uae30\ud55c \ub2f9\uc0ac\uc790\uc5d0\uac8c \uace0\ucda9\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uacfc \ub2f5\ubcc0\uc744 \ub4b7\ubc1b\uce68\ud560 \uc99d\uc778\uc744 \uc18c\uac1c\ud574 \ub2ec\ub77c\uace0 \uc694\uccad\ud569\ub2c8\ub2e4.<\/li>
          • \uc704\uc6d0\ud68c\ub294 \uc5b8\uc81c\ub4e0\uc9c0 \uc704\uc6d0\uc7a5\uc744 \ud1b5\ud574 \ubbfc\uc6d0\uc774 \uc81c\uae30\ub41c \uc0c1\ub300\ubc29 \ubc0f \uadf8 \uc99d\uc778\uc5d0\uac8c \uc9c8\ubb38\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>
          • \uc758\uc7a5\uc740 \uace0\ucda9\uc744 \uc81c\uae30\ud558\ub294 \ud559\uc0dd(\ub610\ub294 \ub300\ub9ac\uc778)\uc5d0\uac8c \uc790\uc2e0\uc758 \uc0ac\uc548\uc744 \uc694\uc57d\ud558\ub3c4\ub85d \uc694\uccad\ud560 \uac83\uc785\ub2c8\ub2e4.<\/li>
          • \uc758\uc7a5\uc740 \uc9c4\uc815 \ub300\uc0c1\uc790\uc5d0\uac8c \uc790\uc2e0\uc758 \uc8fc\uc7a5\uc744 \uc694\uc57d\ud574 \ub2ec\ub77c\uace0 \uc694\uccad\ud560 \uac83\uc785\ub2c8\ub2e4.<\/li>
          • \ub2f9\uc0ac\uc790\ub294 \ud68c\uc758\uc5d0\uc11c \ud1f4\uc7a5\ud560 \uac83\uc744 \uc694\uccad\ubc1b\uac8c \ub418\uba70 \uc704\uc6d0\ud68c\ub294 \uc2ec\ub9ac\ud55c \uc99d\uac70\ub97c \uac80\ud1a0\ud558\uace0 \uc774 \ub2e8\uacc4\uc5d0\uc11c \ub2e4\ub978 \ub2f9\uc0ac\uc790\ub85c\ubd80\ud130 \ucd94\uac00 \uc99d\uac70 \ub610\ub294 \uc870\uc5b8\uc744 \uc5bb\uae30 \uc704\ud574 \ucd94\ud6c4\uc5d0 \uccad\ubb38\ud68c\ub97c \ub2e4\uc2dc \uc18c\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacbd\uc6b0 \ubaa8\ub4e0 \ub2f9\uc0ac\uc790\ub294 \uc7ac\uc18c\uc9d1\ub41c \ud68c\uc758\uc5d0 \ucc38\uc11d\ud558\ub3c4\ub85d \ucd08\ub300\ub429\ub2c8\ub2e4.<\/li>
          • \uc758\uc7a5\uc740 \ub2f9\uc0ac\uc790\ub4e4\uc744 \uc18c\uc9d1\ud558\uac70\ub098 \uc11c\uba74\uc73c\ub85c \uc704\uc6d0\ud68c\uc758 \uacb0\uc815\uc744 \ubc1c\ud45c\ud560 \uac83\uc785\ub2c8\ub2e4. \uc2ec\ub9ac\uc758 \uacb0\uacfc\ub294 5\uc601\uc5c5\uc77c \uc774\ub0b4\uc5d0 \uc11c\uba74\uc73c\ub85c \ud655\uc778\ub429\ub2c8\ub2e4.<\/li><\/ul>

            \ubd80\ub85d B: \ud559\uc0dd \ubd88\ub9cc \uc591\uc2dd<\/h2>

            \ud559\uc0dd \ubd88\ub9cc \uc0ac\ud56d \uc811\uc218 \uc591\uc2dd\uc740 \ubcc4\ub3c4 \ubb38\uc11c(\ubd80\ub85d B)\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ub294 3.2\uc808\uc5d0 \ub530\ub978 \uacf5\uc2dd\uc801\uc778 \ubd88\ub9cc \uc0ac\ud56d\uc744 \uc81c\ucd9c\ud560 \ub54c \uc0ac\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \uc13c\ud130 \ub9e4\ub2c8\uc800\uc640 \ubcf8\uc0ac\uc5d0\uc11c \uc0ac\ubcf8\uc744 \uad6c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ubc84\uc804\uc740 \uc13c\ud130 \ub9e4\ub2c8\uc800\uc5d0\uac8c \uc694\uccad\ud558\uac70\ub098 LIA \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc2ed\uc2dc\uc624.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Policies Student Complaints Policy and Procedure Last updated 04\/06\/2026 Document\u00a0Title\u00a0 Student\u00a0Complaints\u00a0Policy and Procedure\u00a0 Organisation\u00a0 Language in Action (Malvern International)\u00a0 Version\u00a0 2.0\u00a0 Issue\u00a0Date\u00a0 May 2026\u00a0 Review Date\u00a0 May 2027\u00a0 Policy Owner\u00a0 Head of Juniors\u00a0 Approved\u00a0by\u00a0 Designated\u00a0Safeguarding\u00a0Lead\u00a0 1. PURPOSE AND SCOPE This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). The […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nStudent Complaints Policy and Procedure - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/ko\/\uc815\ucc45\/\ud559\uc0dd-\ubd88\ub9cc-\ucc98\ub9ac-\uc815\ucc45-\ubc0f-\uc808\ucc28\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Complaints Policy and Procedure - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Student Complaints Policy and Procedure Last updated 04\/06\/2026 Document\u00a0Title\u00a0 Student\u00a0Complaints\u00a0Policy and Procedure\u00a0 Organisation\u00a0 Language in Action (Malvern International)\u00a0 Version\u00a0 2.0\u00a0 Issue\u00a0Date\u00a0 May 2026\u00a0 Review Date\u00a0 May 2027\u00a0 Policy Owner\u00a0 Head of Juniors\u00a0 Approved\u00a0by\u00a0 Designated\u00a0Safeguarding\u00a0Lead\u00a0 1. 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PURPOSE AND SCOPE This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). 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