{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-07-17T00:06:50","modified_gmt":"2026-07-17T00:06:50","slug":"%e5%ad%a6%e7%94%9f%e8%8b%a6%e6%83%85%e5%87%a6%e7%90%86%e6%96%b9%e9%87%9d%e3%81%8a%e3%82%88%e3%81%b3%e6%89%8b%e9%a0%86","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/ja\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u5b66\u751f\u306e\u82e6\u60c5\u306b\u95a2\u3059\u308b\u65b9\u91dd\u3068\u624b\u7d9a\u304d"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"45237\" class=\"elementor elementor-45237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684aed79 body-header-small e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"684aed79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b7a4b55 e-con-full e-flex translate-yes e-con e-child\" data-id=\"7b7a4b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116fc076 sub-heading elementor-widget elementor-widget-heading\" data-id=\"116fc076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u30dd\u30ea\u30b7\u30fc<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67bddda1 e-con-full e-flex translate-yes e-con e-child\" data-id=\"67bddda1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47688726 elementor-widget elementor-widget-heading\" data-id=\"47688726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u5b66\u751f\u306e\u82e6\u60c5\u306b\u95a2\u3059\u308b\u65b9\u91dd\u3068\u624b\u7d9a\u304d<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bde73 elementor-widget elementor-widget-text-editor\" data-id=\"72bde73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>\u6700\u7d42\u66f4\u65b0\u65e5 2026\/05\/15<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31f7aa45 body-text-1col e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"31f7aa45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b494ac4 section-style-default elementor-widget elementor-widget-Section settings\" data-id=\"b494ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56325558 e-con-full e-flex translate-yes e-con e-child\" data-id=\"56325558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-465bf551 elementor-widget elementor-widget-text-editor\" data-id=\"465bf551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table width=\"650\"><tbody><tr><td width=\"158\"><p><strong>\u90e8\u7f72<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u884c\u52d5\u3059\u308b\u8a00\u8a9e\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u5b9f\u65bd\u65e5<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u305f<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u653f\u7b56\u306e\u6b63\u5f0f\u540d\u79f0<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u5b66\u751f\u82e6\u60c5\u30dd\u30ea\u30b7\u30fc\u3068\u624b\u9806\uff08v2.0\uff09<\/p><\/td><td width=\"217\"><p><strong>\u6700\u7d42\u30ec\u30d3\u30e5\u30fc\/\u66f4\u65b0\u65e5<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u305f<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u30dd\u30ea\u30b7\u30fc\u30aa\u30fc\u30ca\u30fc<\/strong>\u202f\u00a0<\/p><\/td><td width=\"174\"><p>\u30a2\u30c0\u30e0\u30fb\u30a8\u30cb\u30b9\uff08\u30b8\u30e5\u30cb\u30a2\u90e8\u9580\u30d8\u30c3\u30c9\uff09\u00a0<\/p><\/td><td width=\"217\"><p><strong>\u627f\u8a8d\u65e5<\/strong>\u202f\u00a0<\/p><\/td><td width=\"101\"><p>15<sup>\u305f<\/sup>\u00a02026\u5e745\u6708\u00a0<\/p><\/td><\/tr><tr><td width=\"158\"><p><strong>\u30dd\u30ea\u30b7\u30fc\u627f\u8a8d\u8005<\/strong><\/p><\/td><td width=\"174\"><p>\u30a8\u30df\u30ea\u30a2\u30fc\u30ce\u30fb\u30b5\u30eb\u30e9\u30b9\u30c8\u30ea\uff08ELT\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc \u2013 \u6307\u5b9a\u30bb\u30fc\u30d5\u30ac\u30fc\u30c7\u30a3\u30f3\u30b0\u30ea\u30fc\u30c0\u30fc\uff09\u00a0<\/p><\/td><td><p><strong>\u6b21\u56de\u306e\u30ec\u30d3\u30e5\u30fc <\/strong><\/p><\/td><td><p>15<sup>\u305f<\/sup> 2027\u5e745\u6708<\/p><\/td><\/tr><\/tbody><\/table><p><strong>\u5b66\u751f\u306e\u82e6\u60c5\u306b\u95a2\u3059\u308b\u65b9\u91dd\u3068\u624b\u7d9a\u304d<\/strong><\/p><ol><li><strong> \u76ee\u7684\u3068\u7bc4\u56f2<\/strong><\/li><\/ol><p>\u3053\u306e\u6587\u66f8\u306f\u3001Language in Action (LIA) \u306e\u5b66\u751f\u82e6\u60c5\u30dd\u30ea\u30b7\u30fc\u3068\u624b\u7d9a\u304d\u3092\u5b9a\u3081\u305f\u3082\u306e\u3067\u3059\u3002.<\/p><p>\u624b\u7d9a\u304d\u306e\u7bc4\u56f2\u306f\u3001\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u65bd\u8a2d\u3092\u542b\u3080\u3001LIA \u3067\u306e\u5b66\u751f\u306e\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u82e6\u60c5\u306b\u9650\u5b9a\u3055\u308c\u308b\u3002<\/p><p>\u3053\u306e\u65b9\u91dd\u306f\u3001Language in Action\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u3059\u3079\u3066\u306e\u5b66\u751f\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002\u5b66\u751f\u304c18\u6b73\u672a\u6e80\u306e\u5834\u5408\u3001\u3053\u306e\u624b\u7d9a\u304d\u306b\u304a\u3051\u308b\u5b66\u751f\u306e\u6a29\u5229\u304a\u3088\u3073\u53c2\u52a0\u306b\u95a2\u3059\u308b\u8a00\u53ca\u306f\u3001\u8a72\u5f53\u3059\u308b\u5834\u5408\u3001\u305d\u306e\u4fdd\u8b77\u8005\u3001\u6cd5\u5b9a\u5f8c\u898b\u4eba\u3001\u307e\u305f\u306f\u540c\u884c\u3059\u308b\u30b0\u30eb\u30fc\u30d7\u30ea\u30fc\u30c0\u30fc\u306b\u3082\u62e1\u5927\u3055\u308c\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002.<\/p><ol start=\"2\"><li><strong> \u539f\u5247<\/strong><\/li><\/ol><p>2.1. \u5b66\u751f\u306f\u3001\u5e0c\u671b\u3059\u308b\u8ab0\u306b\u3067\u3082\u60c5\u5831\u3001\u52a9\u8a00\u3001\u82e6\u60c5\u7533\u3057\u7acb\u3066\u306e\u652f\u63f4\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3044\u304b\u306a\u308b\u6bb5\u968e\u306b\u304a\u3044\u3066\u3082\u3001\u5b66\u751f\u306f\u3001\u5fc5\u8981\u3067\u3042\u308c\u3070\u5b66\u751f\u306b\u4ee3\u308f\u3063\u3066\u767a\u8a00\u3067\u304d\u308b\u4ed6\u306e\u4eba\u306b\u540c\u884c\/\u4ee3\u7406\u3057\u3066\u3082\u3089\u3046\u6a29\u5229\u3092\u6709\u3057\u307e\u3059\u3002.<\/p><p>2.2. LIA\u306f\u3001\u5b66\u6821\u306e\u6709\u52b9\u6027\u5411\u4e0a\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u305f\u3081\u306e\u5b66\u751f\u304b\u3089\u306e\u610f\u898b\u30fb\u63d0\u6848\u3092\u6b53\u8fce\u3057\u307e\u3059\u3002\u5b66\u751f\u306f\u7a4d\u6975\u7684\u306b\u63d0\u6848\u3059\u308b\u3053\u3068\u304c\u5968\u52b1\u3055\u308c\u307e\u3059\u3002.<\/p><p>2.3. \u5b66\u6821\u306f\u3001\u751f\u5f92\u304c\u6642\u6298\u3001\u8077\u54e1\u304b\u3089\u63d0\u4f9b\u3055\u308c\u308b\u65bd\u8a2d\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u3053\u3068\u304c\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>2.4. \u3053\u308c\u3089\u306e\u624b\u9806\u306f\u3001\u5b66\u751f\u304c\u9069\u5207\u306a\u8077\u54e1\u306b\u610f\u898b\u3001\u63d0\u6848\u3001\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u305f\u3081\u306e\u3001\u7c21\u6f54\u3067\u5206\u304b\u308a\u3084\u3059\u3044\u624b\u6bb5\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>2.5. \u5b66\u6821\u306f\u3001\u610f\u898b\u3001\u63d0\u6848\u3001\u307e\u305f\u306f\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u305f\u751f\u5f92\u306b\u5bfe\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30b1\u30a2\u304c\u3001\u53d6\u3089\u308c\u305f\u63aa\u7f6e\u306e\u7d50\u679c\u3068\u3057\u3066\u3044\u304b\u306a\u308b\u70b9\u3067\u3082\u60aa\u5316\u3057\u306a\u3044\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u304c\u3001\u5b66\u6821\u306f\u3001\u751f\u5f92\u304c\u8efd\u3005\u3057\u3044\u3001\u307e\u305f\u306f\u8a34\u8a1f\u3092\u7121\u7406\u3084\u308a\u8d77\u3053\u305d\u3046\u3068\u3059\u308b\u3088\u3046\u306a\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u306a\u3044\u3053\u3068\u3092\u671f\u5f85\u3057\u307e\u3059\u3002.<\/p><p>2.6. \u5b66\u6821\u306f\u3001\u53ef\u80fd\u306a\u9650\u308a\u30b3\u30e1\u30f3\u30c8\u3001\u63d0\u6848\u3001\u82e6\u60c5\u306e\u6a5f\u5bc6\u6027\u3092\u7dad\u6301\u3057\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u82e6\u60c5\u304c\u7533\u3057\u7acb\u3066\u3089\u308c\u3001\u8abf\u67fb\u4e2d\u3067\u3042\u308b\u3053\u3068\u304c\u901a\u5e38\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u306b\u901a\u77e5\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002.<\/p><p>2.7. \u4e0a\u8a18\u306e\u6bb5\u843d\u306f\u3001\u8077\u54e1\u306e\u61f2\u6212\u51e6\u5206\u306b\u95a2\u3059\u308b\u65e2\u5b58\u306e\u624b\u7d9a\u304d\u3092\u3044\u304b\u306a\u308b\u65b9\u6cd5\u3067\u3082\u640d\u306a\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p><p>2.8. \u5b66\u6821\u306f\u3001\u82e6\u60c5\u8a18\u9332\u7c3f\uff08\u30bb\u30f3\u30bf\u30fc\u3054\u3068\u306e\u82e6\u60c5\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u300c\u82e6\u60c5\u8a18\u9332\u300d\uff09\u3092\u7dad\u6301\u3057\u3001\u3059\u3079\u3066\u306e\u6b63\u5f0f\u306a\u82e6\u60c5\u306b\u3064\u3044\u3066\u3001\u53d7\u4ed8\u65e5\u3001\u82e6\u60c5\u306e\u5185\u5bb9\u3001\u7d50\u679c\u3001\u304a\u3088\u3073\u53d6\u3089\u308c\u305f\u662f\u6b63\u63aa\u7f6e\u3092\u8a18\u9332\u3057\u307e\u3059\u3002.<\/p><ol start=\"3\"><li><strong> \u82e6\u60c5\u51e6\u7406\u624b\u9806<\/strong><\/li><\/ol><p><strong>3.0. \u5b89\u5168\u3068\u798f\u7949\u306b\u95a2\u3059\u308b\u82e6\u60c5<\/strong><\/p><p>\u82e6\u60c5\u304c\u5b66\u751f\u306e\u4fdd\u8b77\u3001\u798f\u7949\u3001\u307e\u305f\u306f\u5b89\u5168\u306b\u95a2\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u5834\u5408\u3001\u3053\u306e\u624b\u7d9a\u304d\u306f\u9069\u7528\u3055\u308c\u307e\u305b\u3093\u3002\u305d\u306e\u3088\u3046\u306a\u554f\u984c\u306f\u3001\u76f4\u3061\u306b\u6307\u5b9a\u4fdd\u8b77\u8cac\u4efb\u8005\uff08DSL\uff09\u306b\u5831\u544a\u3057\u3001\u30b0\u30eb\u30fc\u30d7\u4fdd\u8b77\u304a\u3088\u3073\u4e88\u9632\u30dd\u30ea\u30b7\u30fc\u3068LiA\u88dc\u907a\u306b\u5f93\u3063\u3066\u51e6\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002DSL\u306f\u3001\u6cd5\u5b9a\u5f53\u5c40\u3078\u306e\u7d39\u4ecb\u3092\u542b\u3080\u53ef\u80fd\u6027\u306e\u3042\u308b\u9069\u5207\u306a\u884c\u52d5\u65b9\u91dd\u3092\u6c7a\u5b9a\u3059\u308b\u8cac\u4efb\u304c\u3042\u308a\u307e\u3059\u3002\u30bb\u30af\u30b7\u30e7\u30f33.1\u304a\u3088\u30733.2\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u671f\u9593\u306f\u3001\u4fdd\u8b77\u4e0a\u306e\u61f8\u5ff5\u306b\u306f\u9069\u7528\u3055\u308c\u307e\u305b\u3093\u3002.<\/p><p><strong>3.1. \u975e\u516c\u5f0f\u6bb5\u968e<\/strong><\/p><p>\u307b\u3068\u3093\u3069\u306e\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u62c5\u5f53\u306e\u8077\u54e1\u3068\u306e\u4f1a\u8a71\u3092\u901a\u3058\u3066\u3001\u8fc5\u901f\u304b\u3064\u975e\u516c\u5f0f\u306b\u89e3\u6c7a\u3055\u308c\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002\u8077\u54e1\u304c\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u62c5\u5f53\u8005\u306b\u7d39\u4ecb\u3055\u308c\u307e\u3059\u3002\u307e\u305a\u3001\u5b66\u751f\u306f\u4ee5\u4e0b\u306e\u62c5\u5f53\u8005\u306b\u76f4\u63a5\u8a71\u3059\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u307e\u3059\u3002<\/p><ul><li>\u6388\u696d\u3001\u8a66\u9a13\u3001\u30af\u30e9\u30b9\u30ec\u30d9\u30eb\uff1a\u6559\u5e2b \/ \u30b9\u30bf\u30c7\u30a3\u30c7\u30a3\u30ec\u30af\u30bf\u30fc \/ \u30a2\u30ab\u30c7\u30df\u30c3\u30af\u30b9\u30d8\u30c3\u30c9<\/li><li>\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3001\u5c0f\u65c5\u884c\u3001\u81ea\u7531\u6642\u9593\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30c4\u30a2\u30fc\u30ac\u30a4\u30c9\uff0f\u30c4\u30a2\u30fc\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30bf\u30fc\uff0f\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/li><li>\u798f\u5229\u539a\u751f\u3001\u5bbf\u6cca\u3001\u98df\u4e8b\uff1a\u30ad\u30e3\u30f3\u30d1\u30b9\u30ea\u30fc\u30c0\u30fc \/ \u30ad\u30e3\u30f3\u30d1\u30b9\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30bf\u30fc \/ \u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/li><li>\u305d\u306e\u4ed6\u4e00\u822c\u7684\u306a\u554f\u984c\u307e\u305f\u306f\u304a\u554f\u3044\u5408\u308f\u305b\uff1a\u798f\u5229\u539a\u751f\u62c5\u5f53\u5b98\uff0f\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/li><\/ul><p>\u3082\u3057\u975e\u516c\u5f0f\u306a\u5bfe\u5fdc\u3067\u6e80\u8db3\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u5b66\u751f\u306f\u6b63\u5f0f\u306a\u82e6\u60c5\u624b\u7d9a\u304d\u3092\u884c\u3046\u6a29\u5229\u304c\u3042\u308a\u307e\u3059\u3002\u975e\u516c\u5f0f\u306a\u6bb5\u968e\u306f\u3001\u82e6\u60c5\u304c\u7533\u3057\u7acb\u3066\u3089\u308c\u3066\u304b\u308924\u6642\u9593\u4ee5\u5185\u306b\u7d42\u4e86\u3059\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002\u3053\u306e\u671f\u9593\u5185\u306b\u89e3\u6c7a\u306b\u81f3\u3089\u306a\u3044\u5834\u5408\u3001\u5b66\u751f\u306f\u5b66\u6821\u306e\u6b63\u5f0f\u306a\u6bb5\u968e\u306b\u76f4\u63a5\u9032\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b66\u751f\u304c18\u6b73\u672a\u6e80\u306e\u5834\u5408\u3001\u975e\u516c\u5f0f\u306a\u82e6\u60c5\u306b\u3064\u3044\u3066\u306f\u4fdd\u8b77\u8005\u3001\u5f8c\u898b\u4eba\u3001\u307e\u305f\u306f\u30b0\u30eb\u30fc\u30d7\u30ea\u30fc\u30c0\u30fc\u306b\u901a\u77e5\u3055\u308c\u3001\u624b\u7d9a\u304d\u5168\u4f53\u3092\u901a\u3058\u3066\u72b6\u6cc1\u304c\u5831\u544a\u3055\u308c\u307e\u3059\u3002.<\/p><p><strong>3.2. \u5b66\u6821\u6bb5\u968e\uff08\u6b63\u5f0f\u306a\u82e6\u60c5\uff09<\/strong><\/p><p>\u751f\u5f92\u304c\u3053\u308c\u3089\u306e\u624b\u7d9a\u304d\u306b\u57fa\u3065\u3044\u3066\u6b63\u5f0f\u306a\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u305f\u3044\u5834\u5408\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u7533\u3057\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u82e6\u60c5\u7533\u7acb\u66f8\uff08\u5225\u6dfb\u8cc7\u6599B\u53c2\u7167\uff09\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p><p>\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u95a2\u3059\u308b\u82e6\u60c5\u306f\u3001\u30e9\u30f3\u30b2\u30fc\u30b8\u30fb\u30a4\u30f3\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u672c\u90e8\u4e8b\u52d9\u5c40\u306b\u76f4\u63a5E\u30e1\u30fc\u30eb\u3067\u304a\u9001\u308a\u3044\u305f\u3060\u304f\u304b\u3001\u30bb\u30f3\u30bf\u30fc\u5185\u306b\u3042\u308b\u30e9\u30f3\u30b2\u30fc\u30b8\u30fb\u30a4\u30f3\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u82e6\u60c5\u30d5\u30a9\u30fc\u30e0\u306b\u3054\u8a18\u5165\u304f\u3060\u3055\u3044\u3002<\/p><p>\u30bb\u30f3\u30bf\u30fc\u9577\u306f\u901a\u5e3848\u6642\u9593\u4ee5\u5185\u306b\u5b66\u751f\u672c\u4eba\u306b\u8fd4\u7b54\u3057\u307e\u3059\u3002\u30bb\u30f3\u30bf\u30fc\u9577\u304c\u82e6\u60c5\u306e\u3055\u3089\u306a\u308b\u8abf\u67fb\u304c\u5fc5\u8981\u3067\u3042\u308b\u3068\u5224\u65ad\u3057\u305f\u5834\u5408\u3001\u82e6\u60c5\u306e\u51e6\u7406\u65b9\u6cd5\u3092\u5b66\u751f\uff08\u307e\u305f\u306f\u305d\u306e\u4fdd\u8b77\u8005\u3001\u5f8c\u898b\u4eba\u3001\u4ee3\u7406\u4eba\uff09\u306b\u8aac\u660e\u3057\u307e\u3059\u3002\u82e6\u60c5\u306f\u6b63\u5f0f\u306b\u8abf\u67fb\u3055\u308c\u3001\u901a\u5e383\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u5b66\u751f\u306b\u56de\u7b54\u3055\u308c\u307e\u3059\u3002.<\/p><p>\u751f\u5f92\u304c\u53d7\u3051\u53d6\u3063\u305f\u56de\u7b54\u306b\u6e80\u8db3\u3057\u3001\u3053\u308c\u4ee5\u4e0a\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u305f\u304f\u306a\u3044\u5834\u5408\u3001\u82e6\u60c5\u304b\u3089\u5f97\u3089\u308c\u305f\u60c5\u5831\u306f\u3001\u5b66\u6821\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u4f7f\u7528\u3055\u308c\u3001\u82e6\u60c5\u8a18\u9332\u7c3f\u306b\u8a18\u9332\u3055\u308c\u307e\u3059\u3002.<\/p><p><strong>3.3.\u30a2\u30d4\u30fc\u30eb<\/strong><\/p><p>\u82e6\u60c5\u304c3\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u89e3\u6c7a\u3055\u308c\u306a\u3044\u5834\u5408\u3001\u307e\u305f\u306f\u305d\u306e\u7d50\u679c\u306b\u5b66\u751f\u304c\u6e80\u8db3\u3057\u306a\u3044\u5834\u5408\u306f\u3001Language in Action \u672c\u90e8\u306b\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002.<\/p><p>\u672c\u793e\u304c\u82e6\u60c5\u3092\u8abf\u67fb\u3057\u3001\u901a\u5e38\u3001\u5b66\u751f\u306f3\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u56de\u7b54\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002.<\/p><p>\u5b66\u751f\u304c\u56de\u7b54\u306b\u6e80\u8db3\u3057\u306a\u3044\u5834\u5408\u3001\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\uff08ELT\uff09\u306f\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u4f1a\u8b70\u3092\u62db\u96c6\u3057\u307e\u3059\u3002\u4f1a\u8b70\u306b\u5148\u7acb\u3061\u3001\u5b66\u751f\u306b\u306f\u8074\u805e\u4f1a\u3067\u306e\u4ee3\u7406\u4eba\u306e\u6a29\u5229\u304c\u901a\u77e5\u3055\u308c\u307e\u3059\u3002.<\/p><p>\u5b66\u751f\u304c18\u6b73\u672a\u6e80\u306e\u5834\u5408\u306f\u3001\u4fdd\u8b77\u8005\u307e\u305f\u306f\u6cd5\u5b9a\u5f8c\u898b\u4eba\u306b\u4e0d\u670d\u7533\u3057\u7acb\u3066\u306b\u3064\u3044\u3066\u901a\u77e5\u3057\u3001\u624b\u7d9a\u304d\u306b\u53c2\u52a0\u3059\u308b\u6a5f\u4f1a\u307e\u305f\u306f\u516c\u8074\u4f1a\u306b\u51fa\u5e2d\u3059\u308b\u6a5f\u4f1a\u3092\u4e0e\u3048\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002.<\/p><p><strong>3.3.1. \u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u69cb\u6210<\/strong><\/p><ul><li>\u30b7\u30cb\u30a2\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c1\u30fc\u30e0\u306e\u30e1\u30f3\u30d0\u30fc1\u540d\uff1a\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\uff08ELT\uff09\u3001\u30b8\u30e5\u30cb\u30a2\u90e8\u9580\u9577\u3001\u30b7\u30cb\u30a2\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u30a2\u30ab\u30c7\u30df\u30c3\u30af\u90e8\u9580\u9577\u3001\u307e\u305f\u306f\u4eba\u4e8b\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\uff08\u8a72\u5f53\u3059\u308b\u5834\u5408\uff09<\/li><li>\u5b66\u751f\u4ee3\u88681\u540d<\/li><li>\u4e00\u4eba\u306e\u6559\u5e2b<\/li><li>18\u6b73\u672a\u6e80\u306e\u5b66\u751f\u306e\u5834\u5408\uff1a\u4fdd\u8b77\u8005\u3001\u5f8c\u898b\u4eba\u3001\u307e\u305f\u306f\u30b0\u30eb\u30fc\u30d7\u30ea\u30fc\u30c0\u30fc\u306e\u4ee3\u7406\u4eba\uff08\u6295\u7968\u6a29\u306a\u3057\u3001\u5b66\u751f\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306b\u540c\u5e2d\uff09<\/li><\/ul><p><strong>3.3.2. \u5be9\u67fb\u8acb\u6c42\u306e\u6a29\u9650\u7bc4\u56f2<\/strong><\/p><ul><li>\u5b66\u6821\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u65bd\u8a2d\u3001\u307e\u305f\u306f\u5b66\u6821\u306e\u30b5\u30dd\u30fc\u30c8\u90e8\u7f72\u306b\u95a2\u3059\u308b\u5b66\u751f\u306e\u82e6\u60c5\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3002.<\/li><li>\u9069\u5207\u306a\u5834\u5408\u3001\u7406\u4e8b\u4f1a\u304a\u3088\u3073\u5b66\u751f\u4ee3\u8868\u306b\u6c7a\u5b9a\u3092\u5831\u544a\u3059\u308b\u3053\u3068\u3002<\/li><\/ul><p><strong>3.4. \u6700\u7d42\u4e0a\u8a34<\/strong><\/p><p>\u5b66\u751f\u304c\u4e0d\u670d\u7533\u3057\u7acb\u3066\u306e\u7d50\u679c\u306b\u6e80\u8db3\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p><ul><li>\u30d6\u30ea\u30c6\u30a3\u30c3\u30b7\u30e5\u30fb\u30ab\u30a6\u30f3\u30b7\u30eb\u30d6\u30ea\u30c6\u30a3\u30c3\u30b7\u30e5\u30fb\u30ab\u30a6\u30f3\u30b7\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9 UK, \u30d6\u30ea\u30c3\u30b8\u30a6\u30a9\u30fc\u30bf\u30fc\u30fb\u30cf\u30a6\u30b9, 58 Whitworth Street, Manchester, M1 6BB<\/li><li>\u82e6\u60c5\u306f\u3001www.englishuk.com \u3067\u5165\u624b\u53ef\u80fd\u306a English UK \u306e\u5b66\u751f\u82e6\u60c5\u624b\u7d9a\u304d\u3092\u901a\u3058\u3066\u7533\u3057\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li><\/ul><ol start=\"4\"><li><strong> \u30c7\u30fc\u30bf\u4fdd\u8b77\u3068\u6a5f\u5bc6\u4fdd\u6301<\/strong><\/li><\/ol><p>4.1. \u82e6\u60c5\u51e6\u7406\u306b\u95a2\u9023\u3057\u3066\u53ce\u96c6\u30fb\u51e6\u7406\u3055\u308c\u308b\u3059\u3079\u3066\u306e\u500b\u4eba\u30c7\u30fc\u30bf\uff08\u82e6\u60c5\u7533\u7acb\u4eba\u306e\u8eab\u5143\u3001\u82e6\u60c5\u306e\u8a73\u7d30\u3001\u8a3c\u8a00\u3001\u7d50\u679c\u3092\u542b\u3080\uff09\u306f\u3001\u82f1\u56fd\u4e00\u822c\u30c7\u30fc\u30bf\u4fdd\u8b77\u898f\u5247\uff08UK GDPR\uff09\u304a\u3088\u30732018\u5e74\u30c7\u30fc\u30bf\u4fdd\u8b77\u6cd5\u306b\u5f93\u3063\u3066\u53d6\u308a\u6271\u308f\u308c\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002.<\/p><p>4.2. \u82e6\u60c5\u306b\u95a2\u9023\u3059\u308b\u500b\u4eba\u30c7\u30fc\u30bf\u306f\u3001\u89e3\u6c7a\u65e5\u304b\u30893\u5e74\u9593\u4fdd\u6301\u3055\u308c\u3001\u305d\u306e\u5f8c\u5b89\u5168\u306b\u7834\u68c4\u3055\u308c\u307e\u3059\u3002\u4fdd\u8b77\u306b\u95a2\u3059\u308b\u4e8b\u9805\u306f\u3001\u5225\u9014\u4fdd\u6301\u671f\u9593\u306e\u8981\u4ef6\u304c\u9069\u7528\u3055\u308c\u307e\u3059\u3002.<\/p><p>4.3. \u82e6\u60c5\u8a18\u9332\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306f\u3001\u82e6\u60c5\u306e\u8abf\u67fb\u304a\u3088\u3073\u89e3\u6c7a\u306b\u76f4\u63a5\u95a2\u4e0e\u3059\u308b\u8005\u3001\u304a\u3088\u3073\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6a29\u9650\u306e\u3042\u308b\u4e0a\u7d1a\u7ba1\u7406\u8077\u304a\u3088\u3073\u8a8d\u5b9a\u6a5f\u95a2\u306b\u9650\u5b9a\u3055\u308c\u307e\u3059\u3002.<\/p><p>4.4. \u5b66\u751f\uff08\u304a\u3088\u3073\u3001\u8a72\u5f53\u3059\u308b\u5834\u5408\u306f\u305d\u306e\u4fdd\u8b77\u8005\uff09\u306f\u3001\u5b66\u6821\u306b\u958b\u793a\u8acb\u6c42\u3092\u63d0\u51fa\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u82e6\u60c5\u306b\u95a2\u9023\u3057\u3066\u4fdd\u6301\u3055\u308c\u3066\u3044\u308b\u500b\u4eba\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u6a29\u5229\u3092\u6709\u3057\u307e\u3059\u3002.<\/p><p><strong>\u4ed8\u9332A\uff1a\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u8b70\u4e8b\u6b21\u7b2c<\/strong><\/p><ul><li>\u8b70\u9577\u306f\u3001\u5f53\u4e8b\u8005\u306b\u82e6\u60c5\u306e\u5185\u5bb9\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li><li>\u8b70\u9577\u306f\u3001\u4e0d\u670d\u3092\u7533\u3057\u7acb\u3066\u305f\u5b66\u751f\uff08\u307e\u305f\u306f\u305d\u306e\u4ee3\u7406\u4eba\uff09\u306b\u3001\u4e0d\u670d\u306e\u6839\u62e0\u3092\u8aac\u660e\u3057\u3001\u4e0d\u670d\u3092\u652f\u6301\u3059\u308b\u8a3c\u4eba\u3092\u7d39\u4ecb\u3059\u308b\u3088\u3046\u6c42\u3081\u307e\u3059\u3002.<\/li><li>\u59d4\u54e1\u4f1a\u306f\u3001\u3044\u3064\u3067\u3082\u3001\u8b70\u9577\u3092\u901a\u3058\u3066\u3001\u5b66\u751f\u307e\u305f\u306f\u4ee3\u8868\u8005\u3001\u3042\u308b\u3044\u306f\u305d\u306e\u8a3c\u4eba\u306b\u5bfe\u3057\u3066\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><li>\u8b70\u9577\u306f\u3001\u82e6\u60c5\u304c\u63d0\u8d77\u3055\u308c\u305f\u4eba\u7269\u306b\u5bfe\u3057\u3001\u82e6\u60c5\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3068\u3001\u56de\u7b54\u3092\u652f\u6301\u3059\u308b\u8a3c\u4eba\u306e\u7d39\u4ecb\u3092\u6c42\u3081\u308b\u3002<\/li><li>\u59d4\u54e1\u4f1a\u306f\u3001\u59d4\u54e1\u9577\u3092\u901a\u3058\u3066\u3001\u82e6\u60c5\u304c\u5bc4\u305b\u3089\u308c\u305f\u76f8\u624b\u65b9\u3068\u305d\u306e\u8a3c\u4eba\u306b\u5bfe\u3057\u3066\u3001\u3044\u3064\u3067\u3082\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><li>\u8b70\u9577\u306f\u3001\u7533\u3057\u7acb\u3066\u3092\u6301\u3061\u8fbc\u3080\u5b66\u751f\uff08\u307e\u305f\u306f\u4ee3\u8868\u8005\uff09\u306b\u3001\u305d\u306e\u4e8b\u6848\u3092\u8981\u7d04\u3059\u308b\u3088\u3046\u306b\u6c42\u3081\u307e\u3059\u3002.<\/li><li>\u8b70\u9577\u306f\u3001\u4e0d\u6e80\u3092\u7533\u3057\u7acb\u3066\u3089\u308c\u305f\u4eba\u7269\u306b\u3001\u81ea\u8eab\u306e\u4e3b\u5f35\u3092\u8981\u7d04\u3059\u308b\u3088\u3046\u306b\u6c42\u3081\u307e\u3059\u3002.<\/li><li>\u5f53\u4e8b\u8005\u306f\u9000\u5e2d\u3059\u308b\u3088\u3046\u6c42\u3081\u3089\u308c\u3001\u59d4\u54e1\u4f1a\u306f\u8074\u53d6\u3055\u308c\u305f\u8a3c\u62e0\u3092\u691c\u8a0e\u3057\u3001\u3053\u306e\u6bb5\u968e\u3067\u3001\u4ed6\u306e\u5f53\u4e8b\u8005\u304b\u3089\u3055\u3089\u306a\u308b\u8a3c\u62e0\u307e\u305f\u306f\u52a9\u8a00\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u5f8c\u65e5\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u518d\u958b\u3059\u308b\u3053\u3068\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u306e\u5834\u5408\u3001\u3059\u3079\u3066\u306e\u5f53\u4e8b\u8005\u306f\u518d\u958b\u3055\u308c\u305f\u4f1a\u5408\u306b\u51fa\u5e2d\u3059\u308b\u3088\u3046\u62db\u5f85\u3055\u308c\u308b\u3002<\/li><li>\u59d4\u54e1\u9577\u306f\u3001\u5f53\u4e8b\u8005\u3092\u62db\u96c6\u3059\u308b\u304b\u3001\u66f8\u9762\u306b\u3066\u59d4\u54e1\u4f1a\u306e\u6c7a\u5b9a\u3092\u767a\u8868\u3059\u308b\u3002\u5be9\u554f\u306e\u7d50\u679c\u306f\u30015\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u66f8\u9762\u3067\u78ba\u8a8d\u3055\u308c\u308b\u3002<\/li><\/ul><p><strong>\u5225\u7d19B\uff1a\u5b66\u751f\u82e6\u60c5\u7533\u7acb\u66f8<\/strong><\/p><p>\u5b66\u751f\u82e6\u60c5\u7533\u7acb\u66f8\u306f\u5225\u6dfb\u8cc7\u6599\uff08\u4ed8\u9332B\uff09\u3068\u3057\u3066\u767a\u884c\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u30013.2\u9805\u306b\u57fa\u3065\u304f\u6b63\u5f0f\u306a\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u969b\u306b\u4f7f\u7528\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30b3\u30d4\u30fc\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304a\u3088\u3073\u672c\u793e\u3067\u5165\u624b\u3067\u304d\u307e\u3059\u3002\u6700\u65b0\u7248\u306b\u3064\u3044\u3066\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u4f9d\u983c\u3059\u308b\u304b\u3001LIA\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e0984 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"02e0984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/languageinactionltd.co.uk\/wp-content\/uploads\/sites\/9\/2026\/07\/Student-Complaints-Policy-and-Procedure-v2.0-Reviewed-15-May-2026.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Student Complaints Policy and Procedure Last updated 15\/05\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 Student Complaints Policy and Procedure (v2.0) Last Reviewed\/Update Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 15th\u00a0May 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT \u2013 Designated Safeguarding Lead)\u00a0 Next Review 15th May 2027 Student Complaints Policy and Procedure Purpose and Scope This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). The scope of the procedures is restricted to complaints in respect of the students\u2019 experience at LIA, including services and facilities provided. This policy applies to all [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Student Complaints Policy and Procedure - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/ja\/\u653f\u7b56\/\u5b66\u751f\u82e6\u60c5\u51e6\u7406\u65b9\u91dd\u304a\u3088\u3073\u624b\u9806\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Complaints Policy and Procedure - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Student Complaints Policy and Procedure Last updated 15\/05\/2026 \u00a0 Department\u202f\u00a0 Language in Action\u00a0 Implementation Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Official name of the policy\u202f\u00a0 Student Complaints Policy and Procedure (v2.0) Last Reviewed\/Update Date\u202f\u00a0 15th\u00a0May 2026\u202f\u00a0 Policy Owner\u202f\u00a0 Adam Ennis (Head of Juniors)\u00a0 Approval\u202fDate\u202f\u00a0 15th\u00a0May 2026\u00a0 Policy Approver Emiliano Sallustri (Managing Director ELT \u2013 Designated Safeguarding Lead)\u00a0 Next Review 15th May 2027 Student Complaints Policy and Procedure Purpose and Scope This document sets out the Student Complaints Policy and Procedure for Language in Action (LIA). 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