{"id":45237,"date":"2025-08-28T11:06:13","date_gmt":"2025-08-28T11:06:13","guid":{"rendered":"https:\/\/languageinactionltd.co.uk\/?page_id=45237"},"modified":"2026-04-13T10:36:23","modified_gmt":"2026-04-13T10:36:23","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%b4%d9%83%d8%a7%d9%88%d9%89-%d8%a7%d9%84%d8%b7%d9%84%d8%a7%d8%a8-%d9%88%d8%a5%d8%ac%d8%b1%d8%a7%d8%a1%d8%a7%d8%aa%d9%87%d8%a7","status":"publish","type":"page","link":"https:\/\/languageinactionltd.co.uk\/ar\/policies\/student-complaints-policy-and-procedure\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628"},"content":{"rendered":"
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\n\t\t\t\t\t\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u0633\u064a\u0627\u0633\u0629 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b 2026\/04\/10<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1- \u0627\u0644\u063a\u0631\u0636 \u0648\u0627\u0644\u0646\u0637\u0627\u0642<\/h2>

\u062a\u062d\u062a\u0648\u064a \u0647\u0630\u0647 \u0627\u0644\u0648\u062b\u064a\u0642\u0629 \u0639\u0644\u0649 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628.<\/p>

\u0648\u064a\u0642\u062a\u0635\u0631 \u0646\u0637\u0627\u0642 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0637\u0644\u0627\u0628 \u0641\u064a \u0645\u0639\u0647\u062f \u0644\u0646\u062f\u0646 \u0644\u0644\u062a\u062d\u0643\u064a\u0645 \u0627\u0644\u062f\u0648\u0644\u064a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0647\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629.<\/p>

2-\u0627\u0644\u0645\u0628\u0627\u062f\u0626<\/h2>

2-1 \u064a\u062c\u0648\u0632 \u0644\u0644\u0637\u0627\u0644\u0628 \u0623\u0646 \u064a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0634\u0648\u0631\u0629 \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0634\u0643\u0648\u0649 \u0645\u0646 \u0623\u064a \u0634\u062e\u0635 \u064a\u0631\u063a\u0628 \u0641\u064a \u0630\u0644\u0643. \u0648\u064a\u062d\u0642 \u0644\u0644\u0637\u0627\u0644\u0628 \u0641\u064a \u0623\u064a \u0645\u0631\u062d\u0644\u0629 \u0645\u0646 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0623\u0646 \u064a\u0631\u0627\u0641\u0642\u0647\/\u064a\u0645\u062b\u0644\u0647 \u0634\u062e\u0635 \u0622\u062e\u0631 \u064a\u0645\u0643\u0646\u0647 \u0627\u0644\u062a\u062d\u062f\u062b \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u0625\u0630\u0627 \u0637\u0644\u0628 \u0630\u0644\u0643.<\/p>

2.2 \u062a\u0631\u062d\u0628 \u0627\u0644\u0623\u0643\u0627\u062f\u064a\u0645\u064a\u0629 \u0627\u0644\u0644\u064a\u0628\u064a\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0628\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0627\u0644\u0637\u0644\u0627\u0628 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0648\/\u0623\u0648 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0627\u062a\u0647\u0627. \u0648\u064a\u062a\u0645 \u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u0637\u0644\u0627\u0628 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a\u0647\u0645.<\/p>

2.3 \u062a\u062f\u0631\u0643 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0623\u0646\u0647 \u0642\u062f \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0627\u0644\u0637\u0644\u0627\u0628 \u0645\u0646 \u0648\u0642\u062a \u0644\u0622\u062e\u0631 \u0634\u0643\u0627\u0648\u0649 \u0628\u0634\u0623\u0646 \u0627\u0644\u0645\u0631\u0627\u0641\u0642 \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0644\u0642\u0648\u0646\u0647\u0627 \u0645\u0646 \u0645\u0648\u0638\u0641\u064a\u0647\u0627.<\/p>

2.4 \u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0625\u0644\u0649 \u062a\u0648\u0641\u064a\u0631 \u0648\u0633\u064a\u0644\u0629 \u0628\u0633\u064a\u0637\u0629 \u0648\u0645\u0641\u0647\u0648\u0645\u0629 \u064a\u0645\u0643\u0646 \u0644\u0644\u0637\u0644\u0627\u0628 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647\u0627 \u0625\u0628\u062f\u0627\u0621 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0645\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646.<\/p>

2.5 \u0633\u062a\u062d\u0631\u0635 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0639\u0644\u0649 \u0623\u0644\u0627 \u062a\u062a\u0623\u062b\u0631 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0623\u064a \u0637\u0627\u0644\u0628 \u064a\u0642\u062f\u0645 \u062a\u0639\u0644\u064a\u0642\u064b\u0627 \u0623\u0648 \u0627\u0642\u062a\u0631\u0627\u062d\u064b\u0627 \u0623\u0648 \u0634\u0643\u0648\u0649 \u0628\u0623\u064a \u0634\u0643\u0644 \u0645\u0646 \u0627\u0644\u0623\u0634\u0643\u0627\u0644 \u0646\u062a\u064a\u062c\u0629 \u0644\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u062a\u062e\u0630\u060c \u0648\u0644\u0643\u0646 \u062a\u062a\u0648\u0642\u0639 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0623\u0644\u0627 \u064a\u0646\u062e\u0631\u0637 \u0627\u0644\u0637\u0644\u0627\u0628 \u0641\u064a \u0634\u0643\u0627\u0648\u0649 \u062a\u0627\u0641\u0647\u0629 \u0623\u0648 \u0643\u064a\u062f\u064a\u0629.<\/p>

2.6 \u0633\u062a\u062d\u0627\u0641\u0638 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0639\u0644\u0649 \u0633\u0631\u064a\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0642\u062f\u0631 \u0627\u0644\u0625\u0645\u0643\u0627\u0646. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u064a\u0646\u0628\u063a\u064a \u0639\u0627\u062f\u0629\u064b \u0625\u0628\u0644\u0627\u063a \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0623\u0646\u0647 \u062a\u0645 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0648\u0623\u0646\u0647 \u064a\u062c\u0631\u064a \u0627\u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u064a\u0647\u0627.<\/p>

2-7 \u0644\u0627 \u062a\u062e\u0644 \u0627\u0644\u0641\u0642\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u0628\u0623\u064a \u062d\u0627\u0644 \u0645\u0646 \u0627\u0644\u0623\u062d\u0648\u0627\u0644 \u0628\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0623\u062f\u064a\u0628\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>

3- \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/h2>

3.1. \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u063a\u064a\u0631 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 (\u0631\u0627\u062c\u0639 2.1 \u0623\u0639\u0644\u0627\u0647):<\/p>

\u0645\u0646 \u0627\u0644\u0645\u0623\u0645\u0648\u0644 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0639\u0627\u062f\u0629\u064b \u0628\u0634\u0643\u0644 \u063a\u064a\u0631 \u0631\u0633\u0645\u064a\u060c \u0628\u0631\u0648\u062d \u0645\u0646 \u0627\u0644\u062a\u0648\u0641\u064a\u0642 \u062f\u0648\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u0644\u062c\u0648\u0621 \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0621 \u0631\u0633\u0645\u064a. \u0648\u0643\u062e\u0637\u0648\u0629 \u0623\u0648\u0644\u0649\u060c \u064a\u0646\u0628\u063a\u064a \u0644\u0644\u0637\u0627\u0644\u0628 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0644\u0642\u0627\u0647\u0627 \u0623\u0646 \u064a\u062d\u0627\u0648\u0644 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0645\u0639 \u0645\u0639\u0644\u0645\u0647 \u0623\u0648 \u0645\u0639 \u0645\u062f\u064a\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\/\u0627\u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u0623\u0643\u0627\u062f\u064a\u0645\u064a \u0623\u0648 \u0645\u0639 \u0642\u0627\u062f\u0629 \u0627\u0644\u0646\u0634\u0627\u0637\/\u0645\u062f\u064a\u0631 \u0627\u0644\u0646\u0634\u0627\u0637 \u0648\u0645\u0633\u0624\u0648\u0644 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\/\u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0643\u0632. \u0641\u064a \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0647\u0630\u0627 \u0627\u0644\u0634\u062e\u0635 \u0623\u0646 \u064a\u0633\u062a\u062c\u064a\u0628 \u0644\u0644\u0634\u0643\u0648\u0649 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0648\u062c\u0647. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u0634\u0643\u0648\u0649 \u063a\u064a\u0631 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 \u063a\u064a\u0631 \u0645\u0631\u0636\u064a\u0629\u060c \u064a\u062d\u0642 \u0644\u0644\u0637\u0627\u0644\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 \u0627\u0644\u0645\u0628\u064a\u0646\u0629 \u0623\u062f\u0646\u0627\u0647. \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0637\u0627\u0644\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0631\u0633\u0645\u064a \u0647\u0630\u0627 \u0641\u0642\u0637 \u0625\u0630\u0627 \u0631\u0623\u0649 \u0623\u0646 \u0627\u0644\u0634\u0643\u0648\u0649 \u062e\u0637\u064a\u0631\u0629 \u0644\u0644\u063a\u0627\u064a\u0629 \u0628\u062d\u064a\u062b \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 \u0628\u0634\u0643\u0644 \u063a\u064a\u0631 \u0631\u0633\u0645\u064a \u0623\u0648 \u0625\u0630\u0627 \u0643\u0627\u0646 \u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u0639\u0646 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u0646\u0627\u0642\u0634\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0631\u0633\u0645\u064a\u0629.<\/p>

3.2. \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0645\u062f\u0631\u0633\u064a\u0629:<\/p>

\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u064a\u0631\u063a\u0628 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0631\u0633\u0645\u064a\u0629 \u0628\u0645\u0648\u062c\u0628 \u0647\u0630\u0647 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u060c \u0641\u064a\u062c\u0628 \u0639\u0644\u064a\u0647 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0634\u0643\u0648\u0649 \u0625\u0644\u0649 \u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0630\u064a \u0633\u064a\u0642\u062f\u0645 \u0644\u0647 \u0646\u0645\u0648\u0630\u062c \u0634\u0643\u0648\u0649 \u0644\u0645\u0644\u0626\u0647.<\/p>

\u064a\u062c\u0628 \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0645\u0643\u062a\u0648\u0628\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0644\u0642 \u0628\u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0643\u0632 \u0625\u0644\u0649 \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u0628\u0631\u0646\u0627\u0645\u062c \"\u0627\u0644\u0644\u063a\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\" \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u062a\u0639\u0628\u0626\u062a\u0647\u0627 \u0641\u064a \u0646\u0645\u0648\u0630\u062c \u0634\u0643\u0627\u0648\u0649 \u0628\u0631\u0646\u0627\u0645\u062c \"\u0627\u0644\u0644\u063a\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\" \u0627\u0644\u0645\u062a\u0648\u0641\u0631 \u0641\u064a \u0627\u0644\u0645\u0631\u0643\u0632.<\/p>

\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0631\u062f \u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0643\u0632 \u0634\u062e\u0635\u064a\u0627\u064b \u0639\u0644\u0649 \u0631\u0633\u0627\u0644\u0629 \u0627\u0644\u0637\u0627\u0644\u0628 \u0641\u064a \u063a\u0636\u0648\u0646 48 \u0633\u0627\u0639\u0629. \u0625\u0630\u0627 \u0643\u0627\u0646 \u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0643\u0632 \u064a\u0639\u062a\u0642\u062f \u0623\u0646 \u0627\u0644\u0634\u0643\u0648\u0649 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u0642\u064a\u0642\u060c \u0641\u0633\u0648\u0641 \u064a\u0634\u0631\u062d \u0644\u0644\u0637\u0627\u0644\u0628 (\u0623\u0648 \u0648\u0643\u064a\u0644\u0647) \u0643\u064a\u0641\u064a\u0629 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0634\u0643\u0648\u0649. \u0633\u064a\u062a\u0645 \u0627\u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u064a \u0627\u0644\u0634\u0643\u0648\u0649 \u0628\u0634\u0643\u0644 \u0643\u0627\u0645\u0644 (\u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0623\u064a\u0636\u0627\u064b \u062f\u0639\u0648\u0629 \u0627\u0644\u0637\u0627\u0644\u0628 \u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0627\u0644\u0634\u0643\u0648\u0649 \u0634\u062e\u0635\u064a\u0627\u064b) \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0637\u0627\u0644\u0628 \u0631\u062f\u0627\u064b \u0645\u0643\u062a\u0648\u0628\u0627\u064b \u0641\u064a \u063a\u0636\u0648\u0646 5 \u0623\u064a\u0627\u0645.<\/p>

\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u0631\u0627\u0636\u064a\u0627\u064b \u0639\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0630\u064a \u062a\u0644\u0642\u0627\u0647 \u0648\u0644\u0645 \u064a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u0645\u0636\u064a \u0642\u062f\u0645\u0627\u064b \u0641\u064a \u0627\u0644\u0634\u0643\u0648\u0649\u060c \u0641\u0633\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0643\u062a\u0633\u0628\u0629 \u0645\u0646 \u0627\u0644\u0634\u0643\u0648\u0649 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0645\u062f\u0631\u0633\u0629.<\/p>

3.3. \u0627\u0644\u0637\u0639\u0648\u0646<\/p>

\u0625\u0630\u0627 \u0644\u0645 \u064a\u062a\u0645 \u062d\u0644 \u0627\u0644\u0634\u0643\u0648\u0649 \u0641\u064a \u063a\u0636\u0648\u0646 5 \u0623\u064a\u0627\u0645 \u0623\u0648 \u0643\u0627\u0646\u062a \u0627\u0644\u0634\u0643\u0648\u0649 \u063a\u064a\u0631 \u0645\u0631\u0636\u064a\u0629 \u0644\u0644\u0637\u0627\u0644\u0628\u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0637\u0627\u0644\u0628 \u0625\u062d\u0627\u0644\u0629 \u0627\u0644\u0634\u0643\u0648\u0649 \u0625\u0644\u0649 \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u0628\u0631\u0646\u0627\u0645\u062c \"\u0627\u0644\u0644\u063a\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\".<\/p>

\u064a\u0642\u0648\u0645 \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0628\u0627\u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u064a \u0627\u0644\u0634\u0643\u0648\u0649 (\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u062f\u0639\u0648\u0629 \u0627\u0644\u0637\u0627\u0644\u0628 \u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0627\u0644\u0634\u0643\u0648\u0649 \u0634\u062e\u0635\u064a\u064b\u0627 \u0645\u0639\u0647 \u0623\u0648 \u0645\u0639 \u0634\u062e\u0635 \u064a\u0631\u0634\u062d\u0647) \u0648\u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0637\u0627\u0644\u0628 \u0639\u0627\u062f\u0629\u064b \u0631\u062f\u064b\u0627 \u0645\u0643\u062a\u0648\u0628\u064b\u0627 \u0641\u064a \u063a\u0636\u0648\u0646 3 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644.<\/p>

\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u0631\u0627\u0636\u064a\u0627\u064b \u0639\u0646 \u0627\u0644\u0631\u062f \u0627\u0644\u0630\u064a \u062a\u0644\u0642\u0627\u0647 \u0648\u0644\u0645 \u064a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u0645\u0636\u064a \u0642\u062f\u0645\u0627\u064b \u0641\u064a \u0627\u0644\u0634\u0643\u0648\u0649\u060c \u0641\u0633\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0643\u062a\u0633\u0628\u0629 \u0645\u0646 \u0627\u0644\u0634\u0643\u0648\u0649 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0645\u062f\u0631\u0633\u0629.<\/p>

\u0625\u0630\u0627 \u0644\u0645 \u064a\u0642\u062a\u0646\u0639 \u0627\u0644\u0637\u0627\u0644\u0628 \u0628\u0627\u0644\u0631\u062f\u060c \u064a\u0639\u0642\u062f \u0645\u062c\u0644\u0633 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u062c\u062a\u0645\u0627\u0639\u064b\u0627 \u0644\u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649. \u0648\u0642\u0628\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u060c \u0633\u064a\u062a\u0645 \u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0637\u0627\u0644\u0628 \u0627\u0644\u0645\u062a\u0638\u0644\u0645 \u0628\u062d\u0642\u0647 \u0641\u064a \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0645\u062b\u0644\u0627\u064b \u0641\u064a \u062c\u0644\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639.<\/p>

3.3.1 \u062a\u0643\u0648\u064a\u0646 \u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/p>

\u064a\u062c\u0628 \u0623\u0644\u0627 \u064a\u0643\u0648\u0646 \u0644\u0623\u064a \u0639\u0636\u0648 \u0645\u0646 \u0623\u0639\u0636\u0627\u0621 \u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0623\u064a \u0635\u0644\u0629 \u0633\u0627\u0628\u0642\u0629 \u0628\u0627\u0644\u0642\u0636\u064a\u0629. \u0648\u062a\u062a\u0623\u0644\u0641 \u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0645\u0646:<\/p>

  • \u0635\u0627\u062d\u0628 \u0627\u0644\u0634\u0643\u0648\u0649<\/li>
  • \u0639\u0636\u0648 \u0648\u0627\u062d\u062f \u0645\u0646 \u0623\u0639\u0636\u0627\u0621 \u0645\u062c\u0644\u0633 \u0627\u0644\u0625\u062f\u0627\u0631\u0629\u060c \u0623\u0648 \u0645\u062f\u064a\u0631 \u0623\u0648 \u0645\u062f\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u0623\u0643\u0627\u062f\u064a\u0645\u064a \u0623\u0648 \u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 (\u062d\u0633\u0628 \u0627\u0644\u0627\u0642\u062a\u0636\u0627\u0621)<\/li>
  • \u0645\u0645\u062b\u0644 \u0637\u0644\u0627\u0628\u064a \u0648\u0627\u062d\u062f<\/li>
  • \u0645\u062f\u0631\u0633 \u0648\u0627\u062d\u062f<\/li><\/ul>

    3.3.3.2 \u0627\u062e\u062a\u0635\u0627\u0635\u0627\u062a \u0627\u0644\u0637\u0639\u0648\u0646<\/p>

    \u062a\u0643\u0648\u0646 \u0627\u062e\u062a\u0635\u0627\u0635\u0627\u062a \u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0643\u0645\u0627 \u064a\u0644\u064a:<\/p>

    • \u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u0645\u062f\u0631\u0633\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0647\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0645\u062f\u0631\u0633\u0629 \u0623\u0648 \u0623\u064a \u0645\u0646 \u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u062f\u0639\u0645.<\/li>
    • \u0625\u0628\u0644\u0627\u063a \u0642\u0631\u0627\u0631\u0627\u062a\u0647\u0627 \u0625\u0644\u0649 \u0645\u062c\u0644\u0633 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0645\u0645\u062b\u0644\u064a \u0627\u0644\u0637\u0644\u0627\u0628 \u0639\u0646\u062f \u0627\u0644\u0627\u0642\u062a\u0636\u0627\u0621.<\/li><\/ul>

      3.4. \u0627\u0644\u0637\u0639\u0648\u0646 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629<\/p>

      \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u0631\u0627\u0636\u064a\u064b\u0627 \u0639\u0646 \u0646\u062a\u0627\u0626\u062c \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0637\u0639\u0646\u060c \u0641\u064a\u062a\u0645 \u062a\u0634\u062c\u064a\u0639\u0647 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0647\u064a\u0626\u0627\u062a \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0644\u0644\u0645\u062f\u0631\u0633\u0629:<\/p>

      • \u0627\u0644\u0645\u062c\u0644\u0633 \u0627\u0644\u062b\u0642\u0627\u0641\u064a \u0627\u0644\u0628\u0631\u064a\u0637\u0627\u0646\u064a \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062c\u0644\u0633 \u0627\u0644\u062b\u0642\u0627\u0641\u064a \u0627\u0644\u0628\u0631\u064a\u0637\u0627\u0646\u064a \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629\u060c \u0628\u0631\u064a\u062f\u062c\u0648\u0648\u062a\u0631 \u0647\u0627\u0648\u0633\u060c 58 \u0634\u0627\u0631\u0639 \u0648\u064a\u062a\u0648\u0648\u0631\u062b\u060c \u0645\u0627\u0646\u0634\u0633\u062a\u0631\u060c M1 6BB<\/li>
      • \u0647\u064a\u0626\u0629 \u0627\u0644\u062a\u0641\u062a\u064a\u0634 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0627\u0631\u0633 \u0627\u0644\u0645\u0633\u062a\u0642\u0644\u0629 C A P House, 9-12 Long Ln, London EC1A 9HA<\/li><\/ul>

        \u0645\u0644\u062d\u0642: \u0628\u0631\u0648\u062a\u0648\u0643\u0648\u0644 \u0627\u062c\u062a\u0645\u0627\u0639\u0627\u062a \u0644\u062c\u0646\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/strong><\/p>

        • \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0631\u0626\u064a\u0633 \u0623\u0646 \u064a\u0624\u0643\u062f \u0644\u0644\u0623\u0637\u0631\u0627\u0641 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062a\u0638\u0644\u0645.<\/li>
        • \u0633\u064a\u0637\u0644\u0628 \u0627\u0644\u0631\u0626\u064a\u0633 \u0645\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 \u0627\u0644\u0645\u062a\u0638\u0644\u0645 (\u0623\u0648 \u0645\u0646 \u064a\u0645\u062b\u0644\u0647) \u0639\u0631\u0636 \u0642\u0636\u064a\u062a\u0647\/\u0642\u0636\u064a\u062a\u0647 \u0644\u062f\u0639\u0645 \u0627\u0644\u062a\u0638\u0644\u0645\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0623\u064a \u0634\u0627\u0647\u062f (\u0634\u0647\u0648\u062f) \u0644\u062f\u0639\u0645 \u0627\u0644\u062a\u0638\u0644\u0645.<\/li>
        • \u0648\u064a\u062c\u0648\u0632 \u0644\u0644\u062c\u0646\u0629 \u0623\u0646 \u062a\u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u060c \u0639\u0644\u0649 \u0627\u0644\u0637\u0627\u0644\u0628 \u0648\/\u0623\u0648 \u0645\u0645\u062b\u0644\u0647 \u0648\/\u0623\u0648 \u0634\u0627\u0647\u062f\u0647\/\u0634\u0647\u0648\u062f\u0647\/\u0634\u0647\u0648\u062f\u0647\u0627 \u0641\u064a \u0623\u064a \u0648\u0642\u062a.<\/li>

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        • \u0633\u064a\u0637\u0644\u0628 \u0627\u0644\u0631\u0626\u064a\u0633 \u0645\u0646 \u0627\u0644\u0637\u0627\u0644\u0628 (\u0623\u0648 \u0645\u0646 \u064a\u0645\u062b\u0644\u0647) \u0627\u0644\u0630\u064a \u064a\u0642\u062f\u0645 \u0627\u0644\u062a\u0638\u0644\u0645 \u0623\u0646 \u064a\u0644\u062e\u0635 \u0642\u0636\u064a\u062a\u0647\/\u0642\u0636\u064a\u062a\u0647\u0627.<\/p><\/li>

        • \u0633\u064a\u0637\u0644\u0628 \u0627\u0644\u0631\u0626\u064a\u0633 \u0645\u0646 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0630\u064a \u062a\u0645 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u0638\u0644\u0645 \u0636\u062f\u0647 \u062a\u0644\u062e\u064a\u0635 \u0642\u0636\u064a\u062a\u0647\/\u0642\u0636\u064a\u062a\u0647\u0627.<\/p><\/li>

        • \u0633\u064a\u064f\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0645\u063a\u0627\u062f\u0631\u0629 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639 \u0648\u0633\u062a\u0646\u0638\u0631 \u0627\u0644\u0644\u062c\u0646\u0629 \u0641\u064a \u0627\u0644\u0623\u062f\u0644\u0629 \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u064a\u0647\u0627\u060c \u0648\u0642\u062f \u062a\u062e\u062a\u0627\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0625\u0639\u0627\u062f\u0629 \u0639\u0642\u062f \u0627\u0644\u062c\u0644\u0633\u0629 \u0641\u064a \u0645\u0648\u0639\u062f \u0644\u0627\u062d\u0642 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u062f\u0644\u0629 \u0623\u0648 \u0627\u0644\u0645\u0634\u0648\u0631\u0629 \u0645\u0646 \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0627\u0644\u0623\u062e\u0631\u0649. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0629\u060c \u0633\u062a\u062a\u0645 \u062f\u0639\u0648\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0644\u062d\u0636\u0648\u0631 \u0627\u0644\u062c\u0644\u0633\u0629 \u0627\u0644\u0645\u0633\u062a\u0623\u0646\u0641\u0629.<\/p><\/li>

        • \u0633\u064a\u0639\u0644\u0646 \u0627\u0644\u0631\u0626\u064a\u0633 \u0642\u0631\u0627\u0631 \u0627\u0644\u0644\u062c\u0646\u0629\u060c \u0625\u0645\u0627 \u0628\u0627\u0633\u062a\u062f\u0639\u0627\u0621 \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0645\u0639\u064b\u0627 \u0623\u0648 \u0643\u062a\u0627\u0628\u064a\u064b\u0627. \u0648\u0633\u064a\u062a\u0645 \u062a\u0623\u0643\u064a\u062f \u0646\u062a\u064a\u062c\u0629 \u062c\u0644\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0643\u062a\u0627\u0628\u0629\u064b \u0641\u064a \u063a\u0636\u0648\u0646 \u062e\u0645\u0633\u0629 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Policies Student Complaints Policy and Procedure Last updated 10\/04\/2026 1.Purpose and scope This document contains Student Complaints Procedures. The scope of the procedures is restricted to complaints in respect of the students\u2019 experience at LIA, including services and facilities provided. 2.Principles 2.1 Students may ask for information, advice and help in making a complaint from […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":44379,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nStudent Complaints Policy and Procedure - Language in Action<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/languageinactionltd.co.uk\/ar\/\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a\/\u0633\u064a\u0627\u0633\u0629-\u0634\u0643\u0627\u0648\u0649-\u0627\u0644\u0637\u0644\u0627\u0628-\u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0647\u0627\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Complaints Policy and Procedure - Language in Action\" \/>\n<meta property=\"og:description\" content=\"Policies Student Complaints Policy and Procedure Last updated 10\/04\/2026 1.Purpose and scope This document contains Student Complaints Procedures. 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